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Jetpack by WordPress.com
Jetpack Removes Itself When There Is Update (9 posts)

  1. laine930
    Member
    Posted 1 year ago #

    I use jetpack's css editor which is great except when my client calls to say there website is all messed up! When I go in and update jetpack, it is all fixed! Is this a big bug or what???

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Jetpack's CSS editor should work, whether you use the most recent version of Jetpack or an older version.

    Do you remember what was the version of Jetpack that was installed on your client's site until you ran the update?

    Could you also let me know if your client installed a plugin, or made any changes to their site that could have caused the Custom CSS module to be deactivated or corrupted?

  3. laine930
    Member
    Posted 1 year ago #

    yes it "should" however i have had this same issue on every site i have created!
    i install jetpack when i first create their site.
    all sites have been created recently and use the most current jetpack available at that time.

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    all sites have been created recently and use the most current jetpack available at that time.

    When I go in and update jetpack, it is all fixed!

    Do I understand correctly that you experience problems on sites using the latest version of Jetpack?

    Could you walk me through the steps you followed to fix the problem, if you didn't have to update to the latest version of Jetpack?

  5. laine930
    Member
    Posted 1 year ago #

    i install jetpack when i am starting a new site.
    i use edit css.
    i complete site.
    customer calls site is messed up.
    i login to site and edit css is no longer there.
    i click on jetpack and it asks me to connect.
    i connect.
    my edit css is back with all my code.
    this has been happening over the past couple of months when there is a new update for jetpack.
    thank you jeremy

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Thanks for the details, it's helpful.

    It would seem that the site's connection to WordPress.com broke. Would you mind letting me know the site URL, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  7. laine930
    Member
    Posted 1 year ago #

    i appreciate your help. if it were one site i could understand however, this has happened on several sites:
    mikefraleymusic.com
    fredasfood.com
    floridamedicalhealthcare.com

  8. laine930
    Member
    Posted 1 year ago #

    did you know that as soon as i do a new wp install and i go to the dashboard, it shows that there is a new version of jetpack plugin. that's weird if i am doing a new install! so this time i updated before connecting to jetpack and maybe i won't have problems with edit css!

    I have been connecting with jetpack each time using my personal sign rather than bothering my clients to sign up each time i create a site. I don't think this should matter?

  9. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    did you know that as soon as i do a new wp install and i go to the dashboard, it shows that there is a new version of jetpack plugin.

    It seems that an old version of Jetpack is pre-installed by your hosting provider. Do you use a WordPress installer provided by your host? That might indeed be what's causing the problem.
    If so, you might want to contact your hosting provider and ask them to update the Jetpack plugin in their installer.

    I have been connecting with jetpack each time using my personal sign rather than bothering my clients to sign up each time i create a site. I don't think this should matter?

    While this should not be a problem, I would suggest that you let your clients use their own WordPress.com account instead. This way, they will be able to use features like Toolbar Notifications, iOS Notifications or Likes.

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