WordPress.org

Ready to get started?Download WordPress

Forums

Jetpack by WordPress.com
[resolved] Jetpack Publicize Facebook Connected but not posting (20 posts)

  1. ecarmi
    Member
    Posted 1 year ago #

    I have Jetpack Publicize connected to Facebook. It was working for a while, and then it stopped posting to Facebook a few days ago.

    If I create a new post, the publicize option is there, but it doesn't successfully share the post on Facebook.

    On the Sharing page it shows Facebook as connected. And if I click the 'X' to disconnect, it fails. Instead I see: "You have successfully connected your blog with your Facebook account." ever after I clicked the disconnect option.

    I'm pretty lost on how to troubleshoot this. Is the connection stored in the database? And I can delete it manually?

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you try to reset the connection to Facebook, as explained here:
    http://jetpack.me/support/publicize/#reconnecting-facebook

    If clicking on the 'X' fails to disconnect, could you try to completely disable the Publicize module, as explained here:
    http://jetpack.me/support/#turn-off-jetpack-modules

  3. ecarmi
    Member
    Posted 1 year ago #

    So I deactivated the Publicize module in the jetpack settings. And confirmed it was deactivated. And then I reactivate it. And bam, the Facebook connection is back again there and still says that it is connected.

    Where is the underlying connection stored? MySQL? Can I manually delete this since the UI seems incapable of deleting it?

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    This connection is stored on WordPress.com. I have tried to reproduce your issue on my own blog, but I was always able to remove the connection by clicking on the 'X' symbol.

    Could you post your site URL, so I can have a look at your site options?
    If you want it to remain private, you can also contact us via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  5. ecarmi
    Member
    Posted 1 year ago #

    So I was not able to remove the old connection, but I was able to add a new connection, and there I added the same account again. This seemed to overwrite the broken old connection and get everything back working again. After this it seems to be reconnected. I just tried deleting the connection, and it worked. And I was able to re-add it successfully also.

    So I'm not quite sure how we ended up in that weird state where it was disconnected and I couldn't delete the connection. But I can't reproduce it right now, so I think we should hope it was a weird race condition or something and won't happen again.

    Thanks for your help. I'll mark this as resolved.

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Well I'm glad to hear you're all set. Do not hesitate to drop me an email if it happens again, I'll be happy to have a look!
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  7. bpac
    Member
    Posted 1 year ago #

    Hi Jeremy I am having the same issue as ecarmi was but neither your nor his solutions worked for me.

    On the Sharing page it shows Facebook/twitter/linkedin as connected. And if I click the 'X' to disconnect, it fails. Instead I see: "You have successfully connected your blog with your Facebook/twitter/linkedin account." ever after I clicked the disconnect option.

    What is different for me is I originally created this blog on a staging domain and once I was happy with it I cloned it and moved it to its current domain. I think the mistake I made was I created the social sites connections while on the staging domain... so what happens to me is when I try to create a new connection like ecarmi did it then takes me to the old staging domain site... on this old site I am able to successfully add or remove connections...

    Please advise... thanks so much

    Mark

  8. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @bpac Could you create a new thread about your issue, and let me know your site URL so I can have a look?

    If you want your site to remain private, you can also contact us via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  9. lisadmc
    Member
    Posted 1 year ago #

    I am having the same issues as "bpac", my facebook is pointing to my free blog account and not the new domain.com site. How do I fix this, anyone?
    thx.
    Lisa

  10. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Lisa - per Jeremy's post, you need to start a new thread for help with your issue. This thread is marked resolved.

    You can start a new thread on this forum here:

    http://wordpress.org/support/plugin/jetpack

  11. lisadmc
    Member
    Posted 1 year ago #

    New thread started. thanks

  12. no1solofan
    Member
    Posted 1 year ago #

    Hello. Hopefully someone here can help me out. I used to have a personal facebook page, and recently 'converted it' to a page. So now - it's page.

    When it was a personal account - Jetpack Publicize worked fine.
    Now that it's a page - I don't see the post.

    I removed disconnected from Facebook, then reconnected with Pubilcize.

    I see this option within Facebook:
    WordPress.com may login as any of your 3 Pages, including:
    mypage1
    mypage2
    mypage3

    However - when I look at the settings within WordPress(Jetpack, Publicize, Configure), I see my Facebook name(shared).

    If I remove and reconnect, it says:
    Publicize to my Facebook wall (As my username).
    Publicize to my Facebook page (and nothing shows after this. I don't see mypage1, 2 or 3.

    Can someone please help tell me how to publicize to a page? I feel like I am so close -but the option is not showing up.

    Thank you!!!

    PS - my wall is no longer. Again - I converted to a page.

  13. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @no1solofan Other Jetpack users reported this issue, and we're looking into it at the moment. Thanks for the report!

    See this trac ticket for more information:
    http://plugins.trac.wordpress.org/ticket/1809

  14. arulnick
    Member
    Posted 1 year ago #

    Any ETA on approximate fix? I thought I was going crazy at first not seeing the options as intended. Thank you! `(:

  15. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    We've just released a new version of Jetpack, 2.3.2, including a fix for this problem.

    You can go ahead and update the plugin as soon as you get a notification in your dashboard!

  16. fishingreviewstv
    Member
    Posted 1 year ago #

    It started working today with the latest update 2.3.4, let's see how long this lasts.

  17. LifeintheBush
    Member
    Posted 1 year ago #

    I've never been able to get publicize to work on my site.

    Using latest WordPress and Jetpack.

    Site is here...

  18. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @LifeintheBush Could you please start your own thread, as per the Forum Welcome?
    http://wordpress.org/support/plugin/jetpack#postform

    Thank you!

  19. JLPSolutions
    Member
    Posted 10 months ago #

    I've been having problems with my JetPack Publicize as well. I can usually get around it by disconnecting the Facebook page and then resetting it. I tried that today and I keep getting an error -32700. It is not publishing to my LinkedIn account, or Twitter.

    I hope we can resolve this ongoing issue.

    http://www.LifesRollerCoaster.com

  20. WPyogi
    Volunteer Moderator
    Posted 10 months ago #

    @JLPSolutions - you need to start your own thread too - see Jeremy's post right above yours.

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic