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[resolved] Jetpack Plugin Security Update (6 posts)

  1. LordLiverpool
    Member
    Posted 3 months ago #

    Hello

    This morning I got an email entitled

    "Jetpack Plugin Security Update for http://domain-name/: Please Upgrade Now"

    So I logged into the back-end of my site expecting to see a plugin update available for Jetpack to take me from 2.9.1 to 2.9.3 but there wasn't one. Why isn't an available update showing up in my dashboard?

    Not to be deterred I visited http://wordpress.org/plugins/jetpack/ and downloaded the zip file for 2.9.3

    But when I tried to upload the zip file I got the following error message:

    Installing Plugin from uploaded file: jetpack.2.9.3.zip
    
    Unpacking the packageā€¦
    
    Installing the pluginā€¦
    
    Destination folder already exists. /var/www/vhost/<em>domain-name</em>/httpdocs/wp-content/plugins/jetpack/
    
    Plugin install failed.
    
    Return to Plugins page

    Any ideas?

    Thanks

    https://wordpress.org/plugins/jetpack/

  2. I've deleted your duplicate topics. Once again your posts get flagged as spam and need to be released by a moderator. Please be patient and someone will release your posts.

    Regarding your problem have you attempted to manually update that plugin via FTP or via a ssh session?

    https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    The dashboard should work but it's really important to get that plugin updated soon.

  3. LordLiverpool
    Member
    Posted 3 months ago #

    Hi Jan

    I apologise for being impatient, I have never ever posted any spam on WordPress and I never would! So I dont understand why I am flagged???

    Thanks for the tip, if I unzip the file, FTP it up, can I simply replace the old jetpack folder with the new one? no database changes are needed?

    Thanks very much

  4. Thanks for the tip, if I unzip the file, FTP it up, can I simply replace the old jetpack folder with the new one? no database changes are needed?

    I don't believe that going to version Jetpack 2.9.3 will require any database changes and that should get you past this security issue.

  5. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 3 months ago #

    Hi LordLiverpool,

    Have a look here for help on this as well:

    http://jetpack.me/support/how-to-install-the-security-update/#ftpupdate

    If you need furhter help, you can contact us directly:

    http://jetpack.me/contact-support/

  6. LordLiverpool
    Member
    Posted 3 months ago #

    @Jan Dembowski
    @Richard Archambault

    Thank you for your instructions, that worked perfectly!

    Best Regards

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