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JetPack Plugin Issues (37 posts)

  1. DaveLevy
    Member
    Posted 2 years ago #

    For some reason, I am not able to view my Jetpack WP stats page. It keeps giving me an error message. Even on the Dashboard there is no Site Stats to cick on. When I try to View JetPack WP stats dashboard I get this error message?

    You do not have sufficient permissions to access this page.

    I am not a programmer so what is the easiest way to fix this so I can see my daily stats?

  2. goingbigger
    Member
    Posted 2 years ago #

    I am receiving the same error and tried resetting WP account password then reconnecting to wp.com, and reinstall with connecting to account with no luck. Anyone?

  3. e7
    Member
    Posted 2 years ago #

    Jetpack was broken earlier due to an upgrade. Hopefully they fix it soon. In the meantime it shows the drawback to such a behemoth plugin and how reliant we are upon it when it breaks. Definitely food for thought and if I'll keep using it in the future.

  4. txhoudini
    Member
    Posted 2 years ago #

    I am also having this issue. I trust they will fix it quickly. I will cut them some slack for having such an awesome suite of tools for free... but I really miss my site stats :(

  5. e7
    Member
    Posted 2 years ago #

    OK found solution

    Deactivate all your plugins, re-activate Jetpack only, then connect.

    After you get it all working right reactivate the rest of your plugins.

    Good luck.

  6. txhoudini
    Member
    Posted 2 years ago #

    Tried your solution but after re-activating Jetpack got the following error:

    Warning: require(/var/www/vhosts/skepticsonthe.net/httpdocs/wp-content/plugins/jetpack/modules/twitter-widget.php) [function.require]: failed to open stream: No such file or directory in /var/www/vhosts/skepticsonthe.net/httpdocs/wp-content/plugins/jetpack/jetpack.php on line 755

    Fatal error: require() [function.require]: Failed opening required \'/var/www/vhosts/skepticsonthe.net/httpdocs/wp-content/plugins/jetpack/modules/twitter-widget.php\' (include_path=\'.:\') in /var/www/vhosts/skepticsonthe.net/httpdocs/wp-content/plugins/jetpack/jetpack.php on line 755

    Any ideas?

  7. DaveLevy
    Member
    Posted 2 years ago #

    It worked for me. Thanks!

  8. e7
    Member
    Posted 2 years ago #

    txhoudini, see if you can locate that file on your server. It's possible (though unlikely) the upgrade didn't go well in your case. I'm not sure about mine because I actually reverted to an older version then manually removed all of Jetpack and then added it back manually. Cool domain name though, it's very ... skeptical!

  9. txhoudini
    Member
    Posted 2 years ago #

    Okay, figured it out. I uninstalled Jetpack completely, disabled all plugins, installed and signed in and enabled all plugins - still no go.

    Went through plugins one by one. The culprit was Viper007Bond's "Dashboard: Scheduled Posts". Keeping that one disabled makes everything work perfectly.

    Thanks for the help guys.

  10. goingbigger
    Member
    Posted 2 years ago #

    Followed e7's recommendation of:

    OK found solution

    Deactivate all your plugins, re-activate Jetpack only, then connect.

    After you get it all working right reactivate the rest of your plugins.

    Good luck.

    Stats starts working again and shows up in menu.

  11. goingbigger
    Member
    Posted 2 years ago #

    Gone again :(

  12. shariffdotorg
    Member
    Posted 2 years ago #

    I was also figured it out, for it was Dashboard: Pending Review plugin from Viper007Bond

    However if you are using any of the from Viper007Bond just disable it along with Jetpack and first clear your cache and then activate you just pack plugin and configure you wordpress stat option..

    Now everything is just perfect..

  13. sidewalkstv
    Member
    Posted 2 years ago #

    I read through many users suggestions. So far, nothing has worked. My stats are still missing. Need help!

  14. DynaBMan
    Member
    Posted 2 years ago #

    I am having the same problem. Deactivated all plugins, activated Jetpack and connected to WordPress.com. Everything was fine. Reactivated my plugins and back to not having sufficient permissions and the stats disappear. I have discovered that hitting the reload button on Firefox brings the stats page up, after receiving the permissions error.

  15. rodtrent
    Member
    Posted 2 years ago #

    Same problems here. Disabling all plug-ins and enabling JetPack did not work here.

  16. kaltura
    Member
    Posted 2 years ago #

    Had the same problem.
    Disabled all plugins, added one by one, till the following plugin caused Site Stats to stop working - "Kimili Flash Embed":
    http://kimili.com/plugins/kml_flashembed

  17. jpearce
    Member
    Posted 2 years ago #

    Disabled all plugins, added one by one, UNTIL "Events Manager" killed the Site Stats. Disable Events Manager and alls well. Hope JETPACK is on this - so many useful plugins are conflicting with it that it can't be the fault of the other plugins.

  18. e7
    Member
    Posted 2 years ago #

    Yeah I also discovered some issues with my plugins and gave up on using wp-spamfree after many years of usage in the process. It seems like this Jetpack revision is definitely playing havoc with other plugins. I don't think this is how a production release should go for such a major plugin.

  19. Goose
    Member
    Posted 2 years ago #

    Tried to deactivate and reactivate. Stats work with all other plugins off. Of course, I need these other plug-ins as they run the blog.

  20. Goose
    Member
    Posted 2 years ago #

    Reverted to the earlier version and all seems ok. Wish the new one came with a beta tag (or was offered a beta test by email) to see if it would have worked.

  21. sidewalkstv
    Member
    Posted 2 years ago #

    How do you revert back to the previous version?

  22. Goose
    Member
    Posted 2 years ago #

    I deleted my Jetpack folder and uploaded the old version found here:

    http://wordpress.org/extend/plugins/jetpack/download/

  23. sidewalkstv
    Member
    Posted 2 years ago #

    If I delete the Jetpack, it will delete my previous data. Correct? Thanks for replying back.

  24. goingbigger
    Member
    Posted 2 years ago #

    Jetpack is breaking when activating WP-Testimonials. Guess it is back to older version of Jetpack.

  25. Goose
    Member
    Posted 2 years ago #

    I deleted the actual folder via FTP and then uploaded the older version via FTP - I didn't delete through WP-Admin. My old stats do show up but I did have to reconnect to WordPress.com with a username and password with the older version. Not sure if this would work for everyone but it did work for me.

  26. SGHB
    Member
    Posted 2 years ago #

    Yep, go back to the previous version, at least it works. :)

  27. Goose
    Member
    Posted 2 years ago #

    I'd like to go back to just WordPress.com Stats - has anyone reverted to that and have their stats maintained after using JetPack?

  28. goingbigger
    Member
    Posted 2 years ago #

    Using previous version 1.1.3 and works fine. Even with deleting jetpack the stats remain in tack so no worries on loosing data.

  29. Goose
    Member
    Posted 2 years ago #

    I tried going back to WordPress.com Stats but that does not work. It says something about my account (same account used in JetPack) is not authorized to access the account. So, I'm back to JetPack 1.1.3 and just using the stats plug-in there.

  30. Goose
    Member
    Posted 2 years ago #

    Looks like there is a new version out 1.2.1 - anyone try it yet and did it solve your problems?

    1.2.1

    Bug Fix: Ensure Site Stats menu item is accessible.
    Bug Fix: Fixed errors displayed during some upgrades.
    Bug Fix: Fix inaccurate new modules "bubble" in menu for some upgrades.
    Bug Fix: Fix VaultPress detection.
    Bug Fix: Fix link to http://jetpack.me/faq/

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