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Jetpack by WordPress.com
Jetpack is missing (2 posts)

  1. marcdp2014
    Member
    Posted 6 months ago #

    Hi Support,

    I have been using Jetpack for over a year with now problems.
    my website is http://www.gaminganimal.co.uk

    Logging into my daskboard last night I noticed the jetpack plugin was missing, I can see it in my wp-content/plugins folder but it is not listed in my WordPress plugins list, I have tried reinstalling and get the following message:

    Installing Plugin: Jetpack by WordPress.com 2.8

    Downloading install package from https://downloads.wordpress.org/plugin/jetpack.2.8.zip…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /websites/123reg/LinuxPackage99/ga/mi/ng/gaminganimal.co.uk/public_html/home/wp-content/plugins/jetpack/

    Plugin install failed.

    Return to Plugin Installer

    I have also tried renaming the folder to jetpack_old and the install just does the following and stops:

    Installing Plugin: Jetpack by WordPress.com 2.8

    Downloading install package from https://downloads.wordpress.org/plugin/jetpack.2.8.zip…

    Unpacking the package…

    Installing the plugin…

    I have left the install run for over an hour with no success.
    Please Help

    Cheers
    Marc

    https://wordpress.org/plugins/jetpack/

  2. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 6 months ago #

    Could you please try manually reinstalling Jetpack? To do so, download the Jetpack plugin here:
    http://downloads.wordpress.org/plugin/jetpack.latest-stable.zip

    Then, log in to your site via FTP, and delete the existing Jetpack plugin folder. You should then be able to reinstall the plugin manually by following the instructions here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    I would strongly recommend that you make a complete backup of your website before trying this.

    Let me know if that solves it for you.

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