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[resolved] Jetpack Contact Form Not Sending Emails (37 posts)

  1. berryripeblog
    Member
    Posted 1 year ago #

    I was using 3.4 and jetpack contact form was not sending me emails after i tested different things, so i upgraded to 3.5 and tested more, and it still doesn't send me email even though they are showing up in the feedback section. Can you help please?

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    If the feedbacks are correctly recorded in the Feedbacks section of your dashboard, the problem might be coming from your server's email configuration.

    Do you receive any emails when a new user registers on your site, or when somebody leaves a comment?

  3. berryripeblog
    Member
    Posted 1 year ago #

    Hi Jeremy, thanks for getting back to me. I've tried two separate emails (my go daddy email and my gmail address) and neither works. I don't think it's the server's email configuration cause i was receiving emails from feedback a couple of weeks ago and haven't changed anything.

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you try leaving a test comment on your site, and let me know if you receive an email notification about it?

    If that doesn't work, could you post your site URL so I can have a look?

  5. acquariusoft
    Member
    Posted 1 year ago #

    I have the same problem.
    I normaly receive mail when a new user is registered or test mail so send mail work.
    But with Jetpack Contact Form i cannot receive mail.

    i simply have generated this code
    [contact-form][contact-field label='Nome' type='name' required='1'/][contact-field label='Email' type='email' required='1'/][contact-field label='Sito web' type='url'/][contact-field label='Commento' type='textarea' required='1'/][/contact-form]

    but as you can see here (is italian but form is simple)
    http://www.telefoniablog.net/contattaci/
    the page is reloaded with no error.
    How can i help you to solve this problem?

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @acquariusoft

    I checked your site, and the forum you've added to that page was generated by another Contact Form plugin, cForms.

    If you still experience issues with Jetpack Contact forms on another page, could you check if the emails appear under the Feedbacks menu in your dashboard?

  7. acquariusoft
    Member
    Posted 1 year ago #

    hi

    sorry but i must change it with a working form.
    With this form i can set parameters for mail and works.

    it's like jetpack use mail funciont and not wp_mail function for send mail, for my host only second function work

  8. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @acquariusoft Jetpack does use wp_mail, so the problem might have another cause.

    Do you see the emails under the Feedbacks menu in your dashboard?

  9. allengittelson
    Member
    Posted 1 year ago #

    I found that when I have 2 fields in my form, that when a form is submitted the email is sent to me and also appears in my feedbacks.
    Example:
    [contact-form subject='some subject'][contact-field label='Name' type='name' required='1'/][contact-field label='Email' type='email' required='1'/][/contact-form]

    However, when I have 1 field in my form, the form is NOT emailed, but only appears in my feedbacks.
    Example:
    [contact-form subject='some subject'][contact-field label='Email' type='email' required='1'/][/contact-form]

    I need to have a form with only the email address field, and have it sent via email. How can I do that? Can you tell me what the limitation is (jetpack, my mail host, etc.)?

  10. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I tested both forms, and received email notifications for both.

    Could you check your Spam / Junk folder? The emails might be filtered out by your email provider, as they do not contain much text.

  11. allengittelson
    Member
    Posted 1 year ago #

    Jeremy - I checked my Spam / Junk folder and did not find any messages.
    I greatly appreciate your detailed attempt to reproduce the problem I described. I am using JetPack version 2.1.1 and WordPress 3.5.

    I have tried making 1 of the fields optional and found that if I submit with only 1 field completed the email is not sent, but if 2 fields are completed, the email is sent.

    I see from your post that you have already tried using a single field and it works for you, so it's very odd that it does not work for me. Do you have any suggestions for me or other things I can do to troubleshoot this?

    Thanks.

  12. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I made a few more tests with 1 and 2 fields, required or optional, but I always receive the emails. I also use WP 3.5 and the latest version of Jetpack.

    Could you try to change the email notification settings in the form, and send the emails to another email address to make sure the problem is not linked to your current email provider?
    If possible, try to choose a different email provider (hotmail instead of gmail, for example).

    Let me know how it goes!

  13. allengittelson
    Member
    Posted 1 year ago #

    Jeremy,

    Thanks again for your continued help.

    I did try that before posting to this forum, and did it again this morning after seeing your response and suggestion. The results are the same, no email is received when only 1 field is sent. If 2 fields are sent, then email is received. The behavior I described is 100% reproducible.

    I tried it originally with my own domain email, and the alternate email provider I used for comparison is Hotmail.

    For example, I used the following, which resulted in no email being received (I used my email address of course intead of "myname").:
    [contact-form to='myname@hotmail.com'][contact-field label='Email' type='email' required='1'/][/contact-form]

    Do you have any other suggestions, debugging steps, or other information?

  14. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Hm. That's weird, and I am not sure why I can't reproduce that issue on any of my test sites.

    Do you have any other active plugins on that site? If so, could you try to deactivate them, one at a time, and see if one of them conflicts with jetpack?

    Could you also post your site URL here, so I can have a look?
    If you want it to remain private, you can also contact us via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  15. allengittelson
    Member
    Posted 1 year ago #

    Jeremy,

    Thanks for your continued efforts.

    I disabled the few other plugins and the problem persists and remains the same, so I don't believe there is any conflict with other plugins.

    I sent you the site URL privately as you offered, and thanks for offering that option.

    If there is anything I can do to help, please let me know.

    I appreciate your efforts and the efforts of those that have made this software available.

  16. Dikobaby
    Member
    Posted 1 year ago #

    Hi I am finding a similar issue.

    wp vers. 3.4.2.
    jetpack vers. 2.1.1.

    I have a contact form that successfully sends emails to gmail and my own websites domain email but to the required email address, nothing.

    I have all tested emails in the feedback dashboard in the admin.

    Specifically though the site is hosted on my server however the domain is being forwarded elsewhere via its a record.

    Could this be linked or is there a way around this?

    I would appreciate your help on this.

    Stuart

  17. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I have a contact form that successfully sends emails to gmail and my own websites domain email but to the required email address, nothing.

    I am not sure I understand the issue. Do you mean that the Contact form works when you specify a custom email address in the Email notifications panel, but won't work when you don't use that custom email field?

  18. allengittelson
    Member
    Posted 1 year ago #

    Jeremy,

    I hope you received the information I sent you yesterday, please let me know what else I can do to help solve this.

    Thanks.

  19. lukeratto
    Member
    Posted 1 year ago #

    Busted Contact Form - linked to W3 Total Cache

    I just had the same issue, deactivated the new version of W3 Total Cache (Version 0.9.2.5) and it fixed my Contact Form issue. I was getting an error after clicking submit on my contact form "Are you sure you want to do this?" with no actionable command option

  20. Arthur Klein
    Member
    Posted 1 year ago #

    I am having same issue for about 3 - 4 weeks now. It seems to work fine if you are using default address in where the email goes to but ignores sending to custom email... is repeatable and very disturbing since members think i am blowing off their support requests.

    i am not using W3 Total Cache. I am hosted on WPengine.

    Help please,
    Arthur
    Arthur@EventHorizonLabs.com

  21. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Arthur

    Are the Feedbacks correctly displayed in the Feedbacks menu in your dashboard?

    If the messages are correctly sent to one email but not to another, you might want to check your Spam / Junk folder, as your email provider is most likely filtering out these emails.

  22. projwest
    Member
    Posted 1 year ago #

    I am using the Jetpack contact form and it is posting the form entries to my wp_posts table instead of emailing them.

  23. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    The Form entries are indeed stored into the wp_posts table, and you can access them in the Feedbacks menu in your dashboard.

    They should also get emailed to you though. Could you check the email address you specified under Settings > General, and under the Email notifications tab in the form builder?
    http://jetpack.me/support/contact-form/#jp-carousel-723

    If that email address is correct, could you check that you receive emails when somebody comments on your site, or registers? Since Jetpack uses WordPress' default mailing functions, the emails may not be sent of that function fails on your site.

    Thanks.

  24. falci
    Member
    Posted 1 year ago #

    I have this problem;
    Solution: when I change form options (fields and 'to') and confirm, WP show a code like [contact-form subject='...'][contact-field..
    But this code don't have a "to" option.
    So, I added manually: [contact-form subject='...' to='my_email@gmail.com']..

  25. uncalan2653
    Member
    Posted 1 year ago #

    I have been using the Jetpack Contact form on a couple of sites now, and have noticed two issues...

    1) Many times, when the user submits their form, it takes a very long time to process, and then - sometimes - they are taken to a blank page.

    2) Many of our Feedback recordings and emails we receive from the contact form submissions are not recording all fields. It varies, but sometimes is records ONLY the "additional comments" text box, sometimes just certain fields. Very rarely do we see all of the files properly stored and sent via email.

    Here is the page of our latest use for the form. Can anyone help? http://thejacksongroup.com/contact/

  26. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @uncalan2653 Could you start a new thread about your issues, since they are different from the problem reported by the Original Poster?

  27. paolalup
    Member
    Posted 1 year ago #

    Hello
    I'm having a similar issue: the jetpack contact form does not send any email to the contact who fills it up but it sends an email to the author of the webform (although I asked to send it to another default address) and it registers the filled form entries in the feedback section.
    I am using smtp to send emails via the WP-Mail-SMTP plugin, since otherwise many email addresses would not receive any email. I tried with both the php_mail and the smtp protocols but both fail in sending emails. I tried disabling the WP-Mail-SMTP plugin, changing email recipient and filling only part of / the whole form, but nothing changes. No email in the junk box.
    I'm using wordpress 3.5.1 and tried both with jetpack 2.2.1 and the updated 2.2.2.
    Here's the form: http://www.logisticsarena.eu/innovation-in-logistics-workshop-registration-page/
    Many thanks for any suggestion!

  28. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @paolalup Could you start your own thread about this issue?
    http://wordpress.org/support/plugin/jetpack#postform

    Thank you.

  29. Fionavar
    Member
    Posted 1 year ago #

    Hi there,

    I am having this exact problem - comments show up in the feedback area, but there is no email or notification that there is feedback. I thought the code from falci looked interesting, but I am not sure the exact format to test that?

  30. The Mexykan
    Member
    Posted 1 year ago #

    I was having the same issue of jetpack contact form not sending emails. Feedbacks were coming through but not emails.
    Under settings, discussion settings, before a comment appears.
    I unchecked, Comment author must have a previously approved comment. I then saved the change. I tested the comment form and it worked.

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