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[resolved] Jetpack by wordpress.com 2.11 stats not displaying. (5 posts)

  1. Theater Balcony
    Member
    Posted 1 year ago #

    Recently I updated Jetpack to its latest version 2.1.1. However today I noticed that my stats are not populating, it says ("We were unable to get your stats just now").

    Then I tried deactivate and activate the plugin. On activation, It prompted me to connect with wordpress.com. However on clicking connect to WordPress button I receive 404 error for the below url.
    /wp-admin/admin.php?page=jetpack&action=register&_wpnonce=e7a79d9929

    Since I have a premium theme i tried with basic theme , still not working.

    http://wordpress.org/extend/plugins/jetpack/

  2. kyager
    Member
    Posted 1 year ago #

    I'm having the same issues.

  3. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    If disconnecting / reconnecting to WordPress.com doesn't do the trick, could you both install the Jetpack Compatibility Plugin so we can see some additional information from your site?

    1) Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the "Select All" button.
    5) Send us the results of the test via this form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

    Thanks!

  4. kyager
    Member
    Posted 1 year ago #

    Submitted, thank you for the prompt response.

    Something also to add: I've been able to access the stats from wordpress.com in the mean time.

  5. Theater Balcony
    Member
    Posted 1 year ago #

    Thanks for your advice. Submitted the results.

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