WordPress.org

Ready to get started?Download WordPress

Forums

Jetpack by WordPress.com
[resolved] Jetpack 2.1.2 breaks my theme (23 posts)

  1. copperbeech
    Member
    Posted 1 year ago #

    I'm having a problem with Jetpack interfering with my theme. I use the Chameleon theme by Elegant Themes. The theme works fine when Jetpack 2.1.2 is activated. However, when I connect it to WP, the slider on my theme doesn't load its images. Elegant says it's a plug-in problem and won't touch it. Any suggestions? I really value the information the Jetpack stats provide, as well as the sleek widgets, though I'm not interested in it breaking other functions on my site.
    Thanks.

    http://wordpress.org/extend/plugins/jetpack/

  2. Alison Gillespie
    Member
    Posted 1 year ago #

    I'm having some problems that are similar. I also use Elegant Themes... but PureType. Once I updated to Jetpack 2.1.2 the images all were blocked from view. Without Jetpack the whole site is fine. Once Jetpack is activated it is a mess for all images.

    Any info you can offer is appreciated. Would like to reactivate the Jetpack and start getting stats again, as well as use the widgets.

  3. jmkantrow
    Member
    Posted 1 year ago #

    I have a similar problem. I'm using the Duplex theme and when I activate Jetpack 2.1.2, the slider feature stops working. I rely on Jetpack for daily stats, but this conflict is quite a problem because it affects the functionality of my website. I have deactivated Jetpack, hoping another update will come up soon to solve this problem. My website is http://www.newsismybusiness.com.

    Any idea, if a Jetpack update is in the works?

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you all post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

    Could you also give me more information about the Sliders you use? Are these added by a specific plugin, or are they part of the theme?

    Could you also try to deactivate all Jetpack modules, one at a time, in order to check if one of them conflicts with your slider?
    You might want to start with the Photon module, since it affects all images on your site.

  5. jmkantrow
    Member
    Posted 1 year ago #

    Hi...all of the info you requested is in my previous entry. In the meantime, I'll go ahead and follow your suggestion about deactivating Jetpack modules.

    Thanks!

  6. copperbeech
    Member
    Posted 1 year ago #

    http://www.kelleyharrell.com

    I have deactivated the Jetpack plug-in, however.
    Thanks for responding.

  7. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @copperbeech Could you activate Jetpack, but deactivate the Photon module, and let me know if this helps?

    Could you also let me know if the images in your posts are also broken, or if the problem only appears with the Slider?

  8. copperbeech
    Member
    Posted 1 year ago #

    Thank you for being so responsive, Jeremy. I activated Jetpack and connected it to WP. I don't have the option to either activate, configure, or deactivate the Photon module. Only "Learn More" shows.

    With Jetpack active and connected, only the slider images don't work. Images in posts and pages seem to be loading as expected.

    http://www.kelleyharrell.com

  9. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @copperbeech Here is a quick video to show you how to deactivate Photon:
    http://i.wpne.ws/Mr5m/content

  10. copperbeech
    Member
    Posted 1 year ago #

    LOLOLOLOL. Done!

  11. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Thanks. Since your Slider seems to work now that Photon is disabled, the problem seems to be linked to your theme, and to the way the pictures are called in the Slider.

    Unfortunately, I cannot investigate further without seeing the theme's code, but you could send this link to the theme author and let them know about the issue; they might be able to investigate further on their end:
    http://jetpack.me/support/photon/

  12. jmkantrow
    Member
    Posted 1 year ago #

    My Theme just plain stops working properly as soon as Jetpack is activated and connected to WordPress. The slider stops working. I opted to take it down until a fix is found, however that's a problem for me because I like to be able to see the traffic there rather than have to go to Google Analytics.

    I hope the problem is resolved soon.

  13. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @jmkantrow Have you tried disabling the Photon module, as I suggested above?

    Do you experience issues with images outside of the Slider?

  14. jmkantrow
    Member
    Posted 1 year ago #

    Hi. I don't have a choice in disabling the photon module. And yes, if the photo isn't visible in the slider, it's not visible in the story (post), but that only happens with Safari. Other browsers are ok, as far as I know.

    Thanks for your quick response!

  15. copperbeech
    Member
    Posted 1 year ago #

    Thanks for your quick response and assessment. I'm curious to see if Elegant will respond to this issue, since it is across various of their themes. I directed them to the link you cited, and this thread.

    Cheers!

  16. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @jmkantrow Please see my post above to learn how to disable Photon:
    http://wordpress.org/support/topic/jetpack-212-breaks-my-theme?replies=14#post-3847084

  17. NickRoach
    Member
    Posted 1 year ago #

    I am sorry for the trouble. The incompatibility with Photon is already being addressed in the next version of our themes. It takes some time to update all 80 themes, but we are working hard to do so! In the meantime, disabling Photon will bring your thumbnails back.

  18. copperbeech
    Member
    Posted 1 year ago #

    Thanks, Nick! I appreciate you commenting!

  19. Alison Gillespie
    Member
    Posted 1 year ago #

    Thanks Nick and Jeremy for working on this and commenting!

    I was able to get my pics working by disabling the Photon feature. One thing that threw me at first was that I had never ENABLED it. Perhaps in the future it would be better to make it clear which parts of Jetpack are "on" and which aren't so if there's a problem you can easily see what components you need to turn off in order to speed up troubleshooting. Since I use Jetpack for the widgets, I only thought that the things I had actually put in the widgets window were activated, and "Learn More" doesn't sound/look like "on" to me. I now realize that when you activate the Jetpack you activate a lot of things and never actually turn them "ON" or "enable" them specifically.

    I'm new to WP so the learning curve is steep.

    Thanks again! Elegant Themes have been great to use so far and your willingness to post here, Nick, means a lot to me as a customer.

  20. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Perhaps in the future it would be better to make it clear which parts of Jetpack are "on" and which aren't

    Thanks for the feedback. We're actually working on improving the User Interface to make it a bit less confusing!

  21. deadro
    Member
    Posted 1 year ago #

    Hallo,
    again Elegant theme Flexible. I use WJP on many pages without problems. Just this one after upload newest version WJP all images in portfolio and post are broken. They display just on click on post as header alone post. I want to use WJP - shortcode are perfect and FB also. I don't want to holed disable WJP.
    http://www.jankinazahrada.sk

  22. linusf
    Member
    Posted 1 year ago #

    Just wanted to hop in and thank the fine folks at Elegantthemes!

    This exact issue has boggled my mind for a few weeks.

  23. redb68
    Member
    Posted 1 year ago #

    Hi
    idem with my Envisionned 1.9 theme.
    OK with Jetpack
    but slide featured KO with Photon

    Thanks to change that

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic