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Jetpack 1.9 frozen widgets no stats (30 posts)

  1. amyeyrie
    Member
    Posted 1 year ago #

    After upgrading to Jetpack 1.9 the widgets panel froze. I could not access old widgets or move widgets into sidebars without deactivating Jetpack. Also wordpress stats are disabled. Some Jetpack settings panels were also frozen, for example I could not drag and drop social media icons.

    I already tried turning off all plugins and reactivating, then reloading jetpack. I tried deactivating minify. The plugin is now disabled. Any solutions out there?

    http://wordpress.org/extend/plugins/jetpack/

  2. tomjamieson
    Member
    Posted 1 year ago #

    I'm having the same issue with the wp.com stats. They never load. Hoping there will be another update soon to fix this.

  3. amyeyrie
    Member
    Posted 1 year ago #

    I found a temporary solution. You can install Jetpack Lite, the unofficial, smaller version of Jetpack in its simple, non-bloated form without all 9 modules. The widget conflict disappears and you can get stats.

  4. Jeff Bowen
    Member
    Plugin Author

    Posted 1 year ago #

    Hi there, amyeyrie & tomjamieson. Thanks for the report. A fix will be posted soon.

    Best,
    ~Jeff

  5. amyeyrie
    Member
    Posted 1 year ago #

    Thanks Jeff :)

  6. Jeff Bowen
    Member
    Plugin Author

    Posted 1 year ago #

    You're welcome. Please let us know if upgrading to 1.9.1 doesn't fix things on your site.

  7. nathanagin
    Member
    Posted 1 year ago #

    same issues, plus: no drop-downs are working. not at top of browser (screen option), or on the Edit Post page.

    also can't drag/drop widgets into sidebars.

    updated to 1.9.1 and this was not fixed.

  8. tomjamieson
    Member
    Posted 1 year ago #

    Jeff-

    Still no stats. The "W" logo spins non-stop and the stats never load. I upgraded to version 1.9.2 already.

  9. Jeff Bowen
    Member
    Plugin Author

    Posted 1 year ago #

    For those still having trouble, are you visiting your /wp-admin over SSL (https address)?
    Can you please respond with any messages you have in your Javascript Console?

    Thanks

  10. tomjamieson
    Member
    Posted 1 year ago #

    Here is the URL I'm using:

    http://tomjamieson.com/wp-admin/admin.php?page=stats

    There are no messages related to JetPack in my JS console.

    Thanks.

  11. amyeyrie
    Member
    Posted 1 year ago #

    FYI, the JetPack Lite stats are working just fine.

  12. drbronners
    Member
    Posted 1 year ago #

    Jeff, version 1.92 is causing my entire admin to go out. I have deactivated and all is fine. Any word on a fix for this? JetPack used to work great but now is causing a real problem.

  13. nathanagin
    Member
    Posted 1 year ago #

    upgraded to 1.9.2 - same issues as above. can't access any drop-down menus anywhere on the site.

    the "edit" link for publish date doesn't respond.

    on the Stats window, the W just spins.

    and, i "activated" Jetpack comments, and now when I click "learn more" on that module, nothing happens.

  14. nathanagin
    Member
    Posted 1 year ago #

    btw, for anyone looking, i was able to install version 1.8.3 of Jetpack from this link (for me, it appears that 1.9 and above were causing all the issues):


    http://downloads.wordpress.org/plugin/jetpack.1.8.3.zip

  15. drbronners
    Member
    Posted 1 year ago #

    Thanks for the link nathanagin, JetPack version 1.9 and above is not stable.

  16. Jeff Bowen
    Member
    Plugin Author

    Posted 1 year ago #

    Hi, all. We're still trying to get to the bottom of this issue.

    The most likely culprit is some sort of incompatibility with other plugin(s). Can any who have had issues with 1.9.1+ please let us know which (if any) other plugins are active on your site? We will keep trying to replicate this issue.

    ~Jeff

  17. lcf
    Member
    Posted 1 year ago #

    Hi!

    Glad that I am not alone. Upgraded to 1.9.2, broken. Disabled.

    Plugins:
    Ad Codes Widget 110709 (active)
    AddThis Social Bookmarking Widget 3.0
    AddThis Welcome Bar 1.1 (active)
    AdRotate 3.7.4.2
    Bit.ly Shortlinks 0.2 (active)
    BuySellAds 2.3.3
    Change Permalink Helper 0.1
    CloudFlare 1.3.5 (active)
    Contact Form 7 3.3.1 (active)
    Digg Digg 5.2.9 (active)
    Disqus Comment System 2.73 (active)
    Easy Heads Up Bar 0.1 (active)
    FeedBurner FeedSmith 2.3 (active)
    Feed Styler 1.07
    Get Recent Comments 2.0.6 (active)
    Google Analyticator 6.3.4 (active)
    Google XML Sitemaps 3.2.8 (active)
    Hotfix 0.9 (active)
    Jetpack by WordPress.com 1.9.2
    nrelate Related Content 0.51.2 (active)
    P3 (Plugin Performance Profiler) 1.3.1
    PhotoDropper 2.0.6 (active)
    Polldaddy Polls & Ratings 2.0.16 (active)
    Popular Posts Bars 1.5.2
    Redirection 2.2.13
    Related Posts and Images by Zemanta 1.2.2 (active)
    Scribe 4.0.9
    Shortcode Exec PHP 1.44
    Skimlinks 1.2.1
    Time Release 1.0.4 (A Dingo Ate My Baby) (active)
    VaultPress 1.3.4
    W3 Total Cache 0.9.2.4 (active)
    Woo Recent Posts 1.0
    Woo Recent Posts 1.0 (active)
    WooThemes Framework Identifier 1 (active)
    WordPress SEO 1.2.8.7 (active)
    Wp-Insert 2.0.2
    WP-Optimize 0.9.4 (active)
    WP-ShowHide 1.00 (active)

  18. Ronda
    Member
    Posted 1 year ago #

    I did the recent Jetpack upgrade and now my stats aren't working properly. When I roll over them, they do not show me the date or the number of views for that secific day. If I click on them to view activity, nothing happens. Also, I am unable to view my subscribers. On the site stat page under the Subscriptions widget, nothing shows up. My site is http://www.followingourleader.com.

  19. amyeyrie
    Member
    Posted 1 year ago #

    bookTuner 1.1.2
    Broken Link Checker 1.6.2
    Thesis Full Width Framework 1.5
    BYOB Thesis Simple Nav Menu 2.0.3
    Image Optimizer 1.1.1
    Exec-PHP 4.9
    Fast Secure Contact Form 3.1.5.5
    FeedBurner FeedSmith Extend 1.0.0
    Google Site Verification Plugin 0.9.2
    Google XML Sitemap 0.1.1
    Jetpack Lite 1.7
    MyBooks for Authors 1.5.2
    Network Publisher 5.6
    PhotoDropper 2.0.6
    Simple Tags 2.2
    Smart Archives Reloaded 2.0.5
    Social Media Widget 2.9.4
    UpdraftPlus 8.50
    WP-DBManager 2.63
    WP Super Cache 1.21

  20. amyeyrie
    Member
    Posted 1 year ago #

    Temporary solution: install Jetpack Lite, the unofficial, smaller version of Jetpack in its simple, non-bloated form without all 9 modules. The widget conflict disappears and you can get stats. Also, installing an earlier version of Jetpack (1.83) apparently works.

  21. Liz_Rogers
    Member
    Posted 1 year ago #

    I haven't had any stats since Sunday night. I disabled WTC3 - no difference. I've done the 1.9.1 and 1.9.2 upgrades, and tried deactivating and reactivating stats, no luck. It doesn't hang but my stats aren't recording page visitors. Instead it shows 0 and "no activity to report".

    It would be great to have them back!

  22. Jeff Bowen
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks for the plugin lists. We're still trying to determine what is causing this issue. For those affected, could you please install and activate the Jetpack Compatibility Test Plugin and copy and paste the results into an email to support _AT_ WordPress.com. You can find the report link in the Plugins section of your dashboard.

    Please reference this thread in the email so we're able cross-reference as much information as possible.

    Thanks again.

  23. Mark McIntyre
    Member
    Posted 1 year ago #

    I don't know if this is a clue or not, but 1.9.1 works fine for me but 1.9.2 had all the problems listed above.

    Jeff, should I upgrade to 1.9.2 before using the compatibility test plugin?

  24. Jeff Bowen
    Member
    Plugin Author

    Posted 1 year ago #

    mhmcintyre: That's quite helpful to know. If you could:

    • install the test plugin before upgrading
    • save the report
    • upgrade
    • email both reports

    ..that would be brilliant.

    Thanks

  25. Mark McIntyre
    Member
    Posted 1 year ago #

    Report sent in for both 1.9.1 and 1.9.2

  26. Ronda
    Member
    Posted 1 year ago #

    Can anyone tell me how to uninstall Jetpack 1.9.2 and reinstall 1.8.3? I really want to have my stats working again.

  27. nathanagin
    Member
    Posted 1 year ago #

    first, you'll need to delete the Jetpack plugin (or rename the folder on your hosting) so that you can install the old version.

    then, here's the zip file to upload:

    http://downloads.wordpress.org/plugin/jetpack.1.8.3.zip

  28. Jeff Bowen
    Member
    Plugin Author

    Posted 1 year ago #

    Hi, all:
    I'm circling back here to see if any of you had tried 2.0 and are still seeing this issue.

    If so, please try clearing your cache and cookies & let me know if that helps.

    Edit: Just the cookies on *.wordpress.com, *.wp.com, & your domain should suffice.

  29. Mark McIntyre
    Member
    Posted 1 year ago #

    I'm running 2.0 and it seems to be working just fine.

  30. beggers
    Member
    Posted 1 year ago #

    I tried switching to Jetpack Lite and it didn't help. As soon as I activate either plugin my site slows down dramatically - the entire site: posts, admin, everything.

    With both of them deactivated my site runs fast again (I have over 10,000 posts and 35,000 images).

    I hope that they sort out the problems with Jetpack because it's unusable for me now.

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