Support » Everything else WordPress » its unfortunate WP.org doesnt support premium theme questions

  • I think for as much as wordpress touts their community it is a huge shortcoming for their forums not supporting premium theme discussions.

    By not accepting all users in one place, you fragment the user base which is counter productive to forums in general. The idea is to get issues in front of as many eyes as possible. Of course we should use the premium forum, but If I have a wordpress question while using a premium theme, it is likely that someone else on here has used the same theme or others from the same vendor that could recognize my question and help solve the problem. Its not all about what the moderators have experience with.

    I cant tell you how many times ive been on a forum to post a question and happened to see an issue i was familiar with or thought i could provide some insight to.

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  • Just because you are using a commercial theme doesn’t mean you can’t ask support questions. If the question is specifically theme related support cannot be provided.
    1. The code is behind a paywall and most people don’t have access to the code to help you out.
    2. We don’t want to prevent commercial theme authors from making a living providing support.
    3. You will get better and quicker responses using the support channel you PAID for when you purchased your theme.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    2. We don’t want to prevent commercial theme authors from making a living providing support.

    Yep, if we provide support for commercial themes, that’ll be unfortunate for the theme’s vendors.

    I don’t really see an issue with commercial support, it’s usually there and you have to pay for it. If support is not there or you don’t want to pay for it, then switch themes to one available on WordPress.org. Either way, support is there.

Viewing 2 replies - 1 through 2 (of 2 total)
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