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Issues with slow or no loading and ISP Talktalk UK (6 posts)

  1. triton100
    Member
    Posted 1 year ago #

    Hi - I cannot get into my wordpress admin or if I do it takes about 3-5 mins for each load page. I've also lost images etc.

    It loads ok via 3g but not via wifi.

    My ISP is talk talk i called them - they tested my line and broadband and said everything was fine and there was nothing they could do. They reset my MTU to 1.4.3.2 and DNS is 8.8.8.8 2nd: 8.8.4.2.

    My cloud hosting is tso and they said everything was fine their end.

    All other websites load with no issue - just wordpress and wordpress admin.

    Nothing works - can anyone help please I'm completely stuck, and don't know what's going on.

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Try:
    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

  3. triton100
    Member
    Posted 1 year ago #

    Hi esmi

    Re. Switching to the default theme. Can't I just do that by deactivating the them in the settings ? What's the reason behind doing it the way you suggest?

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    Can't I just do that by deactivating the them in the settings ?

    What settings - given that you cannot login to your admin area?

  5. triton100
    Member
    Posted 1 year ago #

    Oh i see why you said that now. No i can log in to wp admin SOMETIMES - it's very sporadic - and normally takes about 4 mins to log in but it does sometimes - everything sorta workks but each page takes about 3 - 4 mins to load.

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    Please try the suggestions I gave above.

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