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[resolved] Issues with Duplicator on GoDaddy (21 posts)

  1. katrock79
    Member
    Posted 2 years ago #

    Hi! I'm trying to move to GoDaddy and am running into issues. I get to the Successpage but then get this:

    mysqli_query() [function.mysqli-query]: Empty query in /home/content/j/p/o/jpolk/html/dup2/install.php on line 731

    Additionally no pages will load. I've submitted a ticket but thought I'd try here as well for any that may have the same issue.

    Thanks,
    Katrina

    http://wordpress.org/extend/plugins/duplicator/

  2. h2osocial
    Member
    Posted 2 years ago #

    Looking forward to hear the response you got from goDaddy as well as any progress you have made with this issue.

  3. katrock79
    Member
    Posted 2 years ago #

    I did a manual install faster than I could figure it out. =(

  4. Cory Lamle
    Member
    Plugin Author

    Posted 2 years ago #

    If anyone has a temporary location on GoDaddy that I can work. I'll try to perform a local install and see what the issues are on their servers.

    Just submit a support ticket and I'll do a round to round test... Most likely a permissions error.

  5. h2osocial
    Member
    Posted 2 years ago #

    Katrock - By "manual install" I assume you mean copy & pasting everything? Did you have a chance to read through lifeinthegrid's extensive documentation? http://support.lifeinthegrid.com/knowledgebase.php?category=4 Of course immediately after posting I came across it (either lack of sleep or murphy's law played a role in this)

    Oh and Mr. LifeintheGrid, major props to you and your work on Duplicator. Not to mention your plethora of hearty content via your site. My arsenal of tools just got that much more hardy.

    I rarely work with GoDaddy, that is if I can avoid it. If I had an account I would throw you a dummy site to test on. After reading through your documentation and digging around in your plugin, it would not surprise me if it was a permissions error as you stated.

  6. katrock79
    Member
    Posted 2 years ago #

    Oh yes, I feel like I looked through most everything. After a day of working on it I figured I needed to move to a method I knew would work. I'm with you..I avoid GoDaddy at all cost...for these very reasons. All is good now though. Just an awful day yesterday. =(

  7. h2osocial
    Member
    Posted 2 years ago #

    Glad to hear that you got that over with. Not fun at all!

    cheers

    Ronnie

  8. Cory Lamle
    Member
    Plugin Author

    Posted 2 years ago #

    Hey Katrock,

    Thanks for the kudos! Glad you were able to get some good stuff off the site. I definitely plan to keep some really good content coming. Right now I have been consumed with getting the plugin to work across the 10 million different hosting environments :)

    Once I get things in a solid state and the major todo items done I plan to start working on some other free products to share with the community. Let me know if you have any ideas for something...

    Cheers!

  9. h2osocial
    Member
    Posted 2 years ago #

    lifeinthegrind,

    no problem, kudos and "pay with a tweet" does no justice. I will definitely look forward to that content, as well as your latest developments. The task of ensuring that your plugin will work across the vast number of hosting environments sounds like a huge feat.

    Thanks for offering a open channel for ideas. I connected with you via your newsletter subscription sign up and look forward to network with you further. Thanks again.

    -Ronnie

  10. Cory Lamle
    Member
    Plugin Author

    Posted 2 years ago #

    Awesome! Looking forward to it...

  11. tckrockz
    Member
    Posted 2 years ago #

    If I may bring this topic up how did the OP resolve this issue? I have been faced with the same error as well. I'd like to know how to get around this rather than manually moving the website. I am not using Godaddy hosting I am using a linux server.

    Thanks.

  12. Cory Lamle
    Member
    Plugin Author

    Posted 2 years ago #

    This issue may be resolved on the developer line. Currently looking into the issue...

  13. yumiko
    Member
    Posted 1 year ago #

    Just wanted to report that I was able to duplicate a site from local to Godaddy server with no issues.

    Lifeinthegrind, your Duplicator is awesome. Thank you for all your hard work making it.

  14. Cory Lamle
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks Yumiko! I'm hoping over time it will get more solid across all the various hosts...

  15. jebernier@gmail.com
    Member
    Posted 1 year ago #

    yumiko,

    I'd be interested in how you got it to work?

    I get the message "Package cannot be found"

    Regards,

    John

  16. tckrockz
    Member
    Posted 1 year ago #

    ^^ I think you should check the permissions for WP-Snapshots folder. It is found on your WordPress root. At least 777 is needed. (I think)

  17. Cory Lamle
    Member
    Plugin Author

    Posted 1 year ago #

    Just make sure you don't keep the permission at 777 as it will leave a security hole on your server. You might ping godaddy help desk and see if they can see what settings need to be made to keep the folder as 755 and still work. It may be related to a group/owner setting in how they configure the user under which PHP runs...

  18. tbohannon
    Member
    Posted 1 year ago #

    Hopefully this will save time for anyone looking to run Duplicator on GoDaddy Shared Hosting.

    I installed and ran Duplicator and it created the .sql and the installer, but would not create the zip file. I then spent 30mins on the phone with GoDaddy Hosting Support while they tried find their cheeks with both hands and a wall mirror.

    They confirmed they do not run the Zip Archive module in Shared Hosting which Duplicator needs in order to create the zip package.

  19. Cory Lamle
    Member
    Plugin Author

    Posted 1 year ago #

    Hi tbohannon,

    Thanks for posting your findings!

  20. yumiko
    Member
    Posted 1 year ago #

    My sites are hosted by GoDaddy's shared hosting so what tbohannon said concerned me.

    I tested it and fortunately, I was able to create a zip archive for one of my sites and install it successfully to "localhost" server. I did not do anything different or special. Strange, isn't it?

  21. Cory Lamle
    Member
    Plugin Author

    Posted 1 year ago #

    It might be a specific package that GoDaddy uses, if in doubt you might double check with them... I have had other people report success with GD in the past...

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