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Issue with PDF voucher downloading with VoucherPress (2 posts)

  1. Matthew Nelson
    Member
    Posted 3 years ago #

    I have been trying to get Voucherpress to work on my website for quite some time now. I thought I had isolated the problem down to my hosting provider (I was with GoDaddy and have now moved over to Hostgator) but my problem still persists. Basically I create a voucher and use the form to register for it on the site and I get the email but then when I go to click on the link I get from the system it just dumps me on the homepage of the site instead of downloading the voucher I registered for...any ideas on how I can correct this? The only thing I can think of at this point is my theme is causing the issue...could that be the case? Let me know. PLEASE HELP!!!!

    Thanks.

    URL of voucher I have created: http://www.nonnisitalianeatery.com/?voucher=92170899b3c7ef83b2158c828539ac79&guid=32e94f72b1f33663eb7d5d33696836cb

  2. Chris Taylor
    Member
    Posted 3 years ago #

    It's likely that your theme or another plugin is causing this problem. Can you try a different theme, even just for a few minutes to try to download a voucher?

    It is also worth turning off all your plugins (except VoucherPress) and trying to download a voucher. If that works turn on your plugins one by one and try to download a voucher each time. That will show you which plugin causes this problem.

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