Support » Plugin: Duplicator - WordPress Migration & Backup Plugin » Is ZipArchive different than zip?

  • Resolved DonnaMiller

    (@donnamiller)


    I just installed the plugin and it failed on the ZipArchive. So I talked to my host’s technical support and he said it is installed.

    I was clear in the beginning that it was ZipArchive that the plugin needed. I asked if ZipArchive was what was listed in the phpinfo.php file as ‘zip’ under ‘Registered PHP stream’ and he said yes.

    If that’s the case I can’t understand why the plugin is not finding it. Is ZipArchive a different extension?

    https://wordpress.org/plugins/duplicator/

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  • Thread Starter DonnaMiller

    (@donnamiller)

    Update: I found this information below on the Duplicator support site. I’ve confirmed that ZipArchive is installed on my server. But the plugin is saying it’s not.

    You can easily validate the installation of ZipArchive by checking with phpinfo. These settings can be viewed by going to Duplicator > Settings > Diagnostics > PHPinfo. Within the phpinfo output search for “Configure Command” within the results of this command look for “–enable-zip”. If that is not present then talk with your hosting provider.

    Hey Donna,

    You may have to validate with your host. The plugin basically does a check just like this:

    class_exists(‘ZipArchive’);

    If PHP can’t locate that class then the code will not run. Some hosts do some strange setups so they could have disabled it at a different level as well. I would get a hold of your host, if they are knowledge they should be able to help you isolate why PHP is unable to register that class.

    Cheers~

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