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Is there NO actual support for wordpress.org??? (5 posts)

  1. orcabook
    Member
    Posted 5 years ago #

    My stats aren't working and I have looked through tons of messages where people asked about this and they were not resolved. I tried to contact support but it said I was not able to because I was using a .org not a .com wordpress... Is there really no support? I don't seem to be finding a solution in the forums.

    Thanks.

    Julia

  2. Samuel Wood (Otto)
    Tech Ninja
    Posted 5 years ago #

    API Key is a WordPress.com issue. Only they can fix it. Really. We can do nothing about it at all.

    Don't tell them wordpress.org, tell them API Key and WP-Stats plugin. That's all you need to tell them.

    And you need to send it directly to the WordPress.com people, NOT to their forums. Forums can do nothing, anywhere. This has to be direct to their support staff.

  3. orcabook
    Member
    Posted 5 years ago #

    Thank you... They have been asking for my website address and that is what has been bouncing me into the forums. I will leave that out and just give them the API key.

  4. Samuel Wood (Otto)
    Tech Ninja
    Posted 5 years ago #

    Well, they might indeed need your website address. However, you probably need to make it perfectly clear that this is a problem that only they can solve.

    I'm making a post to the hackers list to get more information on this topic, since this comes up a lot and frankly I'm getting a bit annoyed by it.

  5. Mark (podz)
    Support Maven
    Posted 5 years ago #

    To future posters on this topic:

    1. Go to your Akismet configuration screen and check there is green there. This confirms the key.

    2. Read the readme and do what it says You MUST add the code to the theme footer file.

    3. If the above does not work you must send
    - your email address used to register at wordpress.com
    - your key
    - the full address to the blog with the problem.
    We will then check 1 and 2 have been done. If the error persists we will take it from there.

    But you must send all required information. Just makes our reply (and your fix) slower if not.

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