This forum is free. The people who answer questions are volunteers. They don't get paid.
"Free" is a fantasy when a problem arises, the cost is becoming very heavy for us.
Then how about actually hiring somebody to fix the problem for you? There are professionals that know WordPress, you know. It's not really all that complicated. Any decent programmer with a knowledge of PHP and Web programming can pick it up in about a week or two.
If you're using free software in a business critical operation without having procured your own paid support options for that free software, well, that's your own fault.
Don't like it? You're just as free to use something else. That's the beauty of free software. You're free to use whatever you like. But what you don't get to do is complain and expect to be taken seriously. You can complain when you've paid for that right, and then only to the people that you're actually paying.
Welcome to the real world.