iPower tech support has been worthless so far, even after exchanging 10+ messages. They can't seem to grasp the fact that I UNDERSTAND THERE IS A PROBLEM and the reason why I am contacting THEM is to find a solution. They keep telling me what the problem is like that is helping the situation.
iPower has been the worst experience so far in installing wordpress. Normally, I get wordpress up and running (as a basic install) within minutes. I have spent about 6 hours trying to figure out why their back end keeps trying to redirect my uploads on the wordpress dashboard to some stupid hermes/bosweb/web263/b2634/...etc. extension.
For instance, I am trying to install a new theme through the dashboard. I am pointing to the zip file as I have done hundreds of times and get this error message:
The uploaded file could not be moved to /hermes/bosweb/web263/b2634/ipw.xxxxxxxx/public_html/web/wp-content/uploads/2010/12.
I have tried EVERYTHING such as changing my directory permissions to 777, doing a manual wordpress install (as well as a wordpress install through the iPower control panel), removing the "/" in front of wp-content. NOTHING WORKS!
Based on the error message above, I'm beginning to think that iPower has some type of redirect in place that is causing all file writing to go through another directory.
Anyone have any luck with iPower and installing new themes?