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[resolved] Invalid address when testing subscription form (31 posts)

  1. eromano
    Member
    Posted 1 year ago #

    Hi,

    I have never been able to get the widget to work. I have a list selected and all but when I'm putting in an email to test the for on the front end, I get the sendpress=post meaning the "Thank you for subscribing"
    BUT
    right above it, I get "Invalid address: You must provide at least one recipient email address."
    When I verify if the email has been saved on the list, that's a negative my list is at 0.
    I also seem to have no success at adding emails manually from the back-end whether I do a single email or bulk email method of adding.

    Any help would be greatly appreciated.

    http://wordpress.org/extend/plugins/sendpress/

  2. itdoug
    Member
    Plugin Author

    Posted 1 year ago #

    Could you find the debug info. Explained on this link. You can post here or email it to us at hello at sendpress dot com.

    http://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/

    Might help pinpoint the problem.

  3. Neilcpt
    Member
    Posted 1 year ago #

    Doug,
    I set up a new WP site to see if my problem had to do with other plugins.
    Apparently not.
    I get the same result after trying to set the subscription for single optin then hitting the save button, I get the followong Fatal error message.
    I want to use the optin form as a gate keeper for a Google handout entry and do not want the double optin here.
    Please advise.

    Fatal error: Uncaught exception 'Exception' with message 'Could not find caller class: originating method call is obscured.' in /home/karen/public_html/sp/wp-content/plugins/sendpress/inc/functions.php:99 Stack trace: #0 /home/karen/public_html/sp/wp-content/plugins/sendpress/classes/views/class-sendpress-view.php(57): get_called_class() #1 /home/karen/public_html/sp/wp-content/plugins/sendpress/classes/views/class-sendpress-view-subscribers-listform.php(25): SendPress_View::redirect() #2 /home/karen/public_html/sp/wp-content/plugins/sendpress/sendpress.php(678): SendPress_View_Subscribers_Listform->save(Array) #3 /home/karen/public_html/sp/wp-includes/plugin.php(406): SendPress->admin_init(Array, Object(SendPress)) #4 /home/karen/public_html/sp/wp-admin/admin.php(111): do_action('') #5 {main} thrown in /home/karen/public_html/sp/wp-content/plugins/sendpress/inc/functions.php on line 99

  4. itdoug
    Member
    Plugin Author

    Posted 1 year ago #

    I've had one other report of that issue but have not received the debug info.

    Could you please take a look at this article in our knowledge base and provide us with the information requested.

    http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

    This may help us narrow down the problem or at least determine next steps.

    Thanks,

  5. Neilcpt
    Member
    Posted 1 year ago #

    Doug,
    I am a free user, so far so this is the end game for me.
    I asked HostGater tech where this problem could be happening.
    They said it was no doubt in the code.
    If I can't get past this I can't go Pro, Bro ya know ?
    I admin a bunch of clients this would be great for.
    Neil

  6. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Neil,

    Do you know what version of php you are running?

    Thanks,
    Josh

  7. Neilcpt
    Member
    Posted 1 year ago #

    Hey Josh,
    I let the default Twenty-eleven theme load and installed the plugin.
    You want access to the site?
    I am only testing on it.
    http://www.sp.kitchward.info

  8. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Neil,

    if you don't mind giving me access that would be great. You can use: josh@sendpress.com to send the info to.

    Thanks,
    Josh

  9. Neilcpt
    Member
    Posted 1 year ago #

    Done
    In your inbox.
    Thanks

  10. eromano
    Member
    Posted 1 year ago #

    I have the debug info. What I find weird is that the plugin works flawlessly on my local server that we use in the office to test the sites before uploading them to the web server. And this is with all the same plugins being used and active.
    Anyways here is the debug info:
    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multi-site: No

    SITE_URL: http://www.myactiverecords.com
    HOME_URL: http://www.myactiverecords.com

    SP Version: 0.9.2
    WordPress Version: 3.3.1

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 25.0.1364.97
    User Agent String: Mozilla/5.0 (Windows NT 6.1) App
    leWebKit/537.22 (KHTML, like Gec
    ko) Chrome/25.0.1364.97 Safari/5
    37.22

    PHP Version: 5.3.10
    MySQL Version: 5.1.57-community
    Web Server Info: Microsoft-IIS/7.5

    PHP Memory Limit: 256M
    PHP Post Max Size: 8M

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 3 Status: Acceptable

    Show On Front: posts
    Page On Front: #0
    Page For Posts: #0

    Session: Disabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: C:\Windows\temp
    Use Cookies: On
    Use Only Cookies: On

    UPLOAD_MAX_FILESIZE: 2MB
    POST_MAX_SIZE: 8MB
    WordPress Memory Limit: 32MB
    WP_DEBUG: Off
    DISPLAY ERRORS: N/A
    FSOCKOPEN: Your server supports fsockopen.

    ACTIVE PLUGINS:

    SendPress: Email Marketing and Newsletters: 0.9.2

    CURRENT THEME:

    Optimize: 2.1

    ### End System Info ###

  11. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks for posting the info. Everything looks right to me. I am looking into our post page to see if i can find something going on.

    Best,
    Josh

  12. itdoug
    Member
    Plugin Author

    Posted 1 year ago #

    It actually looks like you are running WordPress 3.3.1. I don't think we support WordPress that far back. Is there any chance you could upgrade to 3.4.2 or 3.5.1? I'm just wondering if Josh missed that when looking at the debug information.

    Josh?

  13. eromano
    Member
    Posted 1 year ago #

    Hmmm. I will give it a try (it's a real pain to update on a windows server) I'll keep you posted once that's done

  14. eromano
    Member
    Posted 1 year ago #

    I've updated WordPress to 3.5.1. When I enter an email in the widget to subscribe the thank you page comes up without the invalid address message BUT when I check in the back end, although a newsletter is selected in the widget, the email does not get saved.

    Also, I still cannot add any emails in the backend whether it be a single email or through the multiple email section.

  15. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi eromano,

    i did find a bug in the post page code. I am not sure if it is causing your issue but i will a patch for it soon. Would you mind running a test version of the plugin?

    Thanks,
    Josh

  16. eromano
    Member
    Posted 1 year ago #

    I'd be happy to

  17. Neilcpt
    Member
    Posted 1 year ago #

    Josh
    Any light on the horizon for my problem ?
    Thanks
    Neil

  18. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Neil,

    I am looking into a fix for this but it is probably going to take a few days to get working as it is a change to how we do a few things that don't seem to work in php 5.2

    Josh

  19. Neilcpt
    Member
    Posted 1 year ago #

    ♣ Aye Josh ♣
    It be a fine morning en a betta aftanoon.
    Happy St. Patrick's Day 2 Ye!
    Neil

  20. eromano
    Member
    Posted 1 year ago #

    Hey Josh. Any news on the test version of the plugin you wanted me to run?

  21. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Eromano,

    It took a little longer then expected to get everything fixed and ready for testing. Should have a new version for you to test later today.

    Thanks,
    Josh

  22. Neilcpt
    Member
    Posted 1 year ago #

    Sir Josh
    How can I solve my php 5.2?
    Is that part of the fix you're working on referenced above for eromano?
    Be glad to trial-horse if you want.
    Feel free to use that WP info I sent you.
    Looking forward to using it.
    Neil

  23. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Neil,

    yep it is the same fix that is being worked on. Ill let you know as soon as the trial version is ready.

    Josh

  24. Neilcpt
    Member
    Posted 1 year ago #

    My Hero Josh
    Thank you
    Neil

  25. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    A test version is now ready. You can grab it here: https://github.com/brewlabs/sendpress/tags

    You will want to get the 0.9.2.1 version. This should remove the problems we had with 5.2

    Thanks,
    Josh

  26. eromano
    Member
    Posted 1 year ago #

    Excellent!
    Thanks Josh!

  27. Neilcpt
    Member
    Posted 1 year ago #

    Thanks Josh
    I dropped an email on you as well.
    Neil

  28. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    HI guys,

    Just wanted to let you know 0.9.3 is out and should fix your issue with php 5.2

    Best,
    Josh

  29. eromano
    Member
    Posted 1 year ago #

    Hi Josh,

    I am updating to the 0.9.3 today. The 0.9.2.1 didn't seem to entirely fix the problem I'm having. I don't seem to get the invalid email message when I get redirected to the thank you page BUT the email does not seem to get saved on the subscribers list and I still cannot add a subscriber from the backend.

  30. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    eromano,

    Thanks for the update i will look into it more and see what else could be going on. Do you have access to your error logs for php?

    Josh

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