Internal Server Error when submit orders

Resolved nwsoulman
(@nwsoulman)

10 years, 2 months ago

I’m developing this website: http://yumyumsheffield.co.uk/menu/

right now I have two problems that I have no idea how to fix.

1, while testing in my localhost, I can see the “thank you” message after submit the order. but while I’m testing on my server, I have a “Internal Server Error” dialog jump out.

2, I can’t receive any email from either of the server and localhost. I strictly followed the installation instructions, and have 3 fresh installed wordpress tested, but I still can’t get the email after I place my order.

please help me out.

https://wordpress.org/plugins/wppizza/

Viewing 11 replies - 1 through 11 (of 11 total)

Plugin Author ollybach
(@ollybach)

10 years, 2 months ago
Hi,

start with this:

turn on debug on your wp-config.php

define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);

temporarily comment out the line in wppizza->ajax->get-jason.php that reads
```
error_reporting(0);
```
(approximately line 2)

attempt an order and see what – if anything – you get in your debug log and report back
Plugin Author ollybach
(@ollybach)

10 years, 2 months ago

and regarding localhost:
are you even sure your localhost can send emails ?

Thread Starter nwsoulman
(@nwsoulman)

10 years, 2 months ago

get a fatal error:

Fatal error: Call to undefined function mb_internal_encoding() in \\web-123win\winpackage22\yumyumsheffield.co.uk\www.yumyumsheffield.co.uk\web\content\wp-content\plugins\wppizza\inc\common.output.formatting.functions.inc.php on line 936
Plugin Author ollybach
(@ollybach)

10 years, 2 months ago
as you seem to have a windows server edit your php.ini.
somewhere it will (most likely) say
```
;extension=php_mbstring.dll
```
i.e it’s disabled

change it to
```
extension=php_mbstring.dll
```
and that should be that
Thread Starter nwsoulman
(@nwsoulman)

10 years, 2 months ago

glad to know… but the problem is I cannot access the php.ini in my server…

my host provider is: https://www.123-reg.co.uk

Plugin Author ollybach
(@ollybach)

10 years, 2 months ago

> but the problem is I cannot access the php.ini in my server…

err, no can i…

speak to them to sort it out…..

Plugin Author ollybach
(@ollybach)

10 years, 2 months ago

http://www.123-reg.co.uk/support/answers/VPS/Linux/changing-the-php-parameters-on-your-123-reg-vps-4322/

Plugin Author ollybach
(@ollybach)

10 years, 2 months ago

as you are on windows it might be somewhat different….anyway, if i were you though, just speak to your host

Plugin Author ollybach
(@ollybach)

10 years, 2 months ago

one last thing before i close this:

as this is a multilingual plugin, mbstring is required (i’ll put a warning to that effect in the plugin i guess, although i would have thought 99.9% of servers would (should really as far as i am concerned) have this enabled by default

Thread Starter nwsoulman
(@nwsoulman)

10 years, 2 months ago

thanks for the help, the problem is fixed

Plugin Author ollybach
(@ollybach)

10 years, 2 months ago

excellent

Viewing 11 replies - 1 through 11 (of 11 total)

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