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WP Clone by WP Academy
Internal Server Error on Backup (26 posts)

  1. vecocamacho
    Member
    Posted 1 year ago #

    When I try to backup my site I get the message:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Any Ideas on how to solved this? Thks

    http://wordpress.org/extend/plugins/wp-clone-by-wp-academy/

  2. WP Academy
    Member
    Plugin Author

    Posted 1 year ago #

    the server (or rather,your account) probably ran out of memory,did you get this instantly or did it take a while?
    by the way,what does it show as the memory limit when you click on the advanced settings link?

  3. vecocamacho
    Member
    Posted 1 year ago #

    It takes about 10 sec and then I see the message, In the advance settings I see this:

    System Info:

    Memory limit: 256M
    Maximum execution time: 30 seconds
    PHP version : 5.3.3
    MySQL version : 5.1.67

    thks

  4. WP Academy
    Member
    Plugin Author

    Posted 1 year ago #

    in the same page,there are two text boxes to enter maximum execution time and maximum memory,enter 30 in the max execution time box and enter 256 in the max memory box and hit backup,let me know the outcome.

  5. vecocamacho
    Member
    Posted 1 year ago #

    Error del servidor
    El sitio web ha detectado un error al recuperar la http://struggledork.com/wp-admin/admin.php?page=wp-clone&mode=advanced# http://struggledork.com/wp-admin/admin.php?page=wp-clone&mode=advanced#. Es posible que esta esté inactiva debido a tareas de mantenimiento o que se haya configurado de forma incorrecta.
    A continuación se detallan algunas sugerencias:
    Vuelve a cargar esta página más tarde.

    TRANSLATION

    Server Error
    The website encountered an error while retrieving http://struggledork.com/wp-admin/admin.php?page=wp-clone&mode=advanced# http://struggledork.com/wp-admin/admin.php?page=wp-clone&mode=advanced# It may be down for maintenance or is configured incorrectly.
    Here are some suggestions:
    Reload this page later.

    I will try again in an Hour or so and let you know!

  6. WP Academy
    Member
    Plugin Author

    Posted 1 year ago #

    perhaps the server was under heavy load when you tried it,let me now if it keeps on happening (I'll probably have to take a look at your error logs)

  7. vecocamacho
    Member
    Posted 1 year ago #

    No Luck :(

    It keeps "crashing"

  8. WP Academy
    Member
    Plugin Author

    Posted 1 year ago #

    ah darn it,could you email me the error logs?

  9. nellekemaxwell
    Member
    Posted 1 year ago #

    I have the sane issue I think. I host on dream host and changed the timout to 30 and the membory to 256. I get either page not found when I dont have those or a blank page when I do use those. HELP

  10. WP Academy
    Member
    Plugin Author

    Posted 1 year ago #

    sorry for the delay,could you send me your server's error logs?

  11. carbbon
    Member
    Posted 1 year ago #

    Here is the error I'm getting when trying to clone a site to a new install of WordPress on Godaddy shared hosting.

    The plugin encountered an error while downloading the zip file,the following error message was returned:
    Error Message : Internal Server Error

    Temporary files created in /home/content/35/10895435/html/wp-content/wpclone-temp will be deleted.

  12. WP Academy
    Member
    Plugin Author

    Posted 1 year ago #

    @carbbon give this a try,manually upload the zip file into '/home/content/-/-/html/wp-content/uploads/wp-clone/' and then link it from there.

  13. millerdesignsgraphics
    Member
    Posted 1 year ago #

    ok. same problem. I get to your last comment:
    dumb question... I see the zip file link it to what? Do I extract it?

    Thanks

  14. anywhereanytime
    Member
    Posted 1 year ago #

    We have the SAME problem ... New GoDaddy WordPress 3.5.1 sites - both source and destination. Backup works but an almost instant "Internal Server Error" and crash. Tried advanced settings as above and SAME error.

    Did NOT try manual upload as the destination is in a "dev" subdomain.

  15. renno31
    Member
    Posted 1 year ago #

    Hello,

    Same error here.
    GoDaddy WordPress 3.5.1 sites - GoDaddy source and destination.

    Please help

  16. wynot
    Member
    Posted 1 year ago #

    Me too - GoDaddy and WordPress 3.5.1 can't backup getting "The connection was rest..." error and on Chrome I get a Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.

    For Both browsers it runs for about 10 seconds then give the error message.

  17. wynot
    Member
    Posted 1 year ago #

    opps meant to say the first browser was FireFox ..

  18. WP Academy
    Member
    Plugin Author

    Posted 1 year ago #

    Dear all,

    we appreciate your due diligence and have re-notified our developer of this issue. If there is any more information that we can find, we will post here.

    Unfortunately due to the variety of hosting platforms we are not able to support this plugin on all hosts and/or for backups larger than 100mb. A lot of our problems lately are related to Godaddy hosting, which in our opinion should not be used for WordPress websites.

    However we appreciate any information that you give us as it will help improve the software

    Best regards,
    WP Academy Support
    http://wpacademy.com

  19. micahwarren
    Member
    Posted 1 year ago #

    Godaddy has WordPress-specific hosting and I use it all the time. They aren't the problem. Frustrating that I've spent so much time (same errors as everyone here) trying to make a plugin work that is designed to save me time.

  20. kvgorham
    Member
    Posted 1 year ago #

    I too am getting an error trying to restore a one page website clone from a clean 1 page godaddy hosted website to a clean new godaddy hosted website

    See error image below

    https://lh3.googleusercontent.com/-oerdQeauTc8/UcHjzZ5VHPI/AAAAAAAAFVE/RpTCYEOvMAw/w522-h126-no/wp-clone.jpg

  21. rich0845
    Member
    Posted 1 year ago #

    I am also getting this message- Internal Server Error-The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.Apache Server at treeservicesraleighnc.com Port 80

    Tried to repair DB and get these errors.

    wp_users: Table 'tre1317009592203.wp_users' doesn't exist
    wp_usermeta: Table 'tre1317009592203.wp_usermeta' doesn't exist
    wp_posts: Table 'tre1317009592203.wp_posts' doesn't exist
    wp_options: Table 'tre1317009592203.wp_options' doesn't exist
    wp_postmeta: Table 'tre1317009592203.wp_postmeta' doesn't exist
    wp_terms: Table 'tre1317009592203.wp_terms' doesn't exist
    wp_term_taxonomy: Table 'tre1317009592203.wp_term_taxonomy' doesn't exist
    wp_term_relationships: Table 'tre1317009592203.wp_term_relationships' doesn't exist

    Zip file was 45 MB. The restore ran for about 30 seconds before getting this error.

  22. WP Academy
    Member
    Plugin Author

    Posted 1 year ago #

    @kvgorham try the suggestion I made on the other thread.

    @rich0845 could you send your server's php error logs to support@wpacademy.com?

  23. kvgorham
    Member
    Posted 1 year ago #

    WP Academy,
    I did it. I copied the zip file to the new website folder...
    '/home/content/-/-/html/wp-content/uploads/wp-clone/'

    Then went to the new site clicked restore and pasted the restore file there again and clicked it.

    Restore Successful!

    Thank you soooooooo much

  24. rvzoomin
    Member
    Posted 5 months ago #

    Twice now in the past month, I have been migrating from development (hosted on GoDaddy) to production- also on GoDaddy - and have encountered the same error as is listed earlier in this thread (https://lh3.googleusercontent.com/-oerdQeauTc8/UcHjzZ5VHPI/AAAAAAAAFVE/RpTCYEOvMAw/w522-h126-no/wp-clone.jpg)

    With this product, it is critically important to note that we are not looking for backups- we are looking for restores- backups work fine- but don't restore.... Unfortunately, I ended up doing a brute force file by file copy to move the site- and get it up and running.

    I have used WP Clone successfully in the past- most of my web sites are in the 15 to 25 mb range, well below the specification- However, now it appears to be unreliable- scary! I should mention, before I posted this note, I tried all of the work-arounds listed in the forum- to no avail- any feedback will be appreciated.

  25. andyray
    Member
    Posted 5 months ago #

    I'm on godaddy, and used dthe method mentioned above by kvgorham

    I copied my backup from the source site to the target site to:

    '/home/content/-/-/html/wp-content/uploads/wp-clone/'

    (I had already made a clone backup of the other site, so I copied the new backup to the file name of the old one, there may be a better way for it to appear in the list)

    Then I clicked restore through the GUI and it worked.

  26. f1mktsol
    Member
    Posted 3 months ago #

    I too was having issues with GoDaddy, but, kvgorham's solution works like a charm. Thank you, kvgorham.

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