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Internal Server Error (Help! I have no technical experience,) (2 posts)

  1. sagegrayson
    Member
    Posted 1 year ago #

    Hello,

    My site was running normally a few hours ago, but then it shut down and I'm not able to view it or login at all. This is the error message I'm getting:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.
    Apache Server at sagegrayson.com Port 80

    I have no idea what this means, so I called GoDaddy (my hosting company) and they said it was a problem with WordPress.

    I'm not an IT person or coder, and I am not very technically savvy. I would appreciate it so much if someone could "dumb it down" for me and help me figure out how to get my site up and running again.

    Thank you!

    Sage Grayson
    sagegrayson.com

  2. webbtj
    Member
    Posted 1 year ago #

    Are you able to log into the back end of your WordPress site (yourdomain.com/wp-admin)? If so, try deactivating your plugins, if that still doesn't work, try switching to the "Twenty Eleven" theme, if that still doesn't work your solutions will be to continue to grill GoDaddy or to hire someone technical to check out your error logs and find the source of the problem.

    If your site was working fine, you changed nothing, and now it's not working, the host would be the first place I checked, if there is a genuine PHP, Apache, MySQL error then they may have changed something, if the error now comes from PHP code and it wasn't there before I would be concerned as to how the code was changed.

    I won't sway towards one host or another in a public forum, but GoDaddy is typically frowned upon by many, including a large chunk of the WP community.

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