I work at the easthampton library in easthampton, and I recently just fixed a plugin issue I had - I deleted the plugins folder I had and uploaded the brand new folder from the new WordPress version download I had on the computer. Good news, I could activate plugins. Bad news, it now says there is a 500 Internal Server error.
Any ideas how to fix it???
[resolved] Internal Server error and no access to the website besides FTP (12 posts)
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paigedolinski
Posted 9 months ago # -
And what was in your old plugin's folder?
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Posted 9 months ago #There seemed to be a lot of files (and at that point I had no plugins installed..), so I'm thinking something got deleted that shouldn't have.
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Try resetting the plugins folder by phpMyAdmin.
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Posted 9 months ago #Tried it, but it didn't work. Any other ideas?
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Try checking your server error logs to see if there is anything useful in them.
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Posted 9 months ago #What would be considered useful?
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ClaytonJames
Posted 9 months ago #Append /wp-admin to your wordpress url and take a look at the database error message that pops up. That might point toward something that could help. (assuming I had the correct url when I tried it).
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Posted 9 months ago #It looks like you did since I got the same error database message. Do you know what could be causing the problem?
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As the message says, you need to check your database details in your wp-config.php file. Have you contacted your hosts about this? It's just possible that they have a problem at their end.
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Posted 9 months ago #The issue is usually pretty closely related to what is explained in the error message.
Error establishing a database connection
This either means that the username and password information in your wp-config.php file is incorrect or we can't contact the database server at xxxxxx.com. This could mean your host's database server is down.
- Are you sure you have the correct username and password?
- Are you sure that you have typed the correct hostname?
- Are you sure that the database server is running?
Those would be the first things on my list to check. That, and as esmi pointed out, and from the 500 error message;
"The script had an error or it did not produce any output. If there was an error, you should be able to see it in the error log."A quick call on your IT department with a copy of both the 500 error and the database error message might be in order if you aren't sure how get to the logs.
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Posted 9 months ago #Okay, I contacted my host. They'll get back to me about the site in 1-2 days...I can access the logs but I don't have enough experience to know what it relates to.
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