Internal Server Error after secure ht access
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Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, support@one.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
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First off delete the .htaccess file in your website root folder so that you can get back into your site.
Example website root folder: /public_html/.htaccess.Next provide the System Information below about your website/Server. You will find this info on the BPS System Info Tab page.
Server Type:
Operating System:
Server API:For general troubleshooting steps see this help post >>> http://www.ait-pro.com/aitpro-blog/297/bulletproof-security-plugin-support/bulletproof-security-wordpress-plugin-support/
I tried looking at the help and support pages for one.com and found pretty nothing about what they do and do not allow so not much help there. 😉
Hi thanks for quick answer. I have override .htaccess so my site its working again . The some info about my server provider
Thank You
Website Root Folder: http://lottomaniak.co.uk
Document Root Path: /customers/c/e/7/lottomaniak.co.uk/httpd.www
WP ABSPATH: /customers/c/e/7/lottomaniak.co.uk/httpd.www/
Parent Directory: /customers/c/e/7/lottomaniak.co.uk
Server / Website IP Address: 10.246.64.11
Host by Address: web01-01
DNS Name Server: ns01.one.com
Public IP / Your Computer IP Address: 86.175.80.203
Server Type: Apache
Operating System: Linux
Server API: cgi-fcgi – Your Host Server is using CGI.
Zend Engine Version: 2.3.0
Zend Guard/Optimizer: A Zend Extension is Not Loaded
ionCube Loader: ionCube Loader Extension is Not Loaded
Suhosin: The Suhosin-Patch is installed
APC: APC Extension is Not Loaded
eAccelerator: eAccelerator Extension is Not Loaded
XCache: XCache Extension is Loaded and EnabledXCache Extension is Not Loaded
Varnish: Varnish Extension is Not Loaded
Memcache: Memcache Extension is Not Loaded
Memcached: Memcached Extension is Not LoadedI looked for help and FAQ pages on your Host and did not find any information about .htaccess files. I did a Chat Session with one.com Hosting support and one.com Hosting does not allow the Options directive to be used in .htaccess files so you will need to comment it out by adding a # sign in front of that Directive in your Root .htaccess file.
# DO NOT SHOW DIRECTORY LISTING # If you are getting 500 Errors when activating BPS then comment out Options -Indexes # by adding a # sign in front of it. If there is a typo anywhere in this file you will also see 500 errors. #Options -Indexes
Chat session with one.com Support (great support):
You are now chatting with ‘Niksaan’
Niksaan: Thank you for using One.com 24/7 Interactive Online Support. My name is Niksaan. How may I assist you?
you: Hello do you allow .htaccess files and do you allow the htaccess file permission to be set to 404 instead of 644 file permissions?
Niksaan: Hello
Niksaan: yes, we do allow .htaccess file, but it depends on the script you will place in the .htaccess file
Niksaan: and you can set its permissions to 404
you: I am assisting one of your customers here – http://wordpress.org/support/topic/internal-server-error-after-secure-ht-access?replies=3
you: Ok then do you allow the “Options” directive in htaccess files? example Options -Indexes?
Niksaan: no, we do not allow Options
Niksaan: you need to comment out all options line
you: ok yep i thought that might be the issue. great thank you
Niksaan: by placing a # infront of these lines
Niksaan: You are welcome. Feel free to contact us again for any further assistance. Bye and hope you have a nice time : )
you: yep i will inform your customer to do this. # DO NOT SHOW DIRECTORY LISTING # If you are getting 500 Errors when activating BPS then comment out Options -Indexes # by adding a # sign in front of it. If there is a typo anywhere in this file you will also see 500 errors. Options -Indexes
you: have a nice day!!!!!!
Niksaan: yes, this is correct 🙂Thank You very much. Now will try again and will let You know how it goes
Thanks againright??? where do I need to put # ???????? #.htaccess ?????
1. Go to the Security Modes tab page and click the AutoMagic buttons.
2. Then go to the Edit/Upload/Download Tab page and click on the secure.htaccess tab.
3. Scroll down in the file until you see this code and add a # sign as shown below:# DO NOT SHOW DIRECTORY LISTING # If you are getting 500 Errors when activating BPS then comment out Options -Indexes # by adding a # sign in front of it. If there is a typo anywhere in this file you will also see 500 errors. #Options -Indexes
4. Go back to Security Modes and activate BulletProof Mode for your Root folder.
great!!!!!!!!!!!!!!!!
everything working
thank you very very very much!!!!!!!!!!!!!!!!!!!!!!Hi I have the same problem again on the another website but this
# DO NOT SHOW DIRECTORY LISTING
# If you are getting 500 Errors when activating BPS then comment out Options -Indexes
# by adding a # sign in front of it. If there is a typo anywhere in this file you will also see 500 errors.
#Options -Indexes
no working !!!A 500 error can be caused by a lot of different things and does not necessarily mean the 500 error is occurring because of your .htaccess file.
Have you put BPS in Default Mode to see if the problem is with the .htaccess file?
http://forum.ait-pro.com/forums/topic/read-me-first-free/The Broken cPanel HotLink Protection Tool problem:
http://wordpress.org/support/topic/plugin-bulletproof-security-broken-cpanel-hotlink-tool-404-errors-unable-to-edit-htaccess-files?replies=9I am getting this error very often after installing bps ERROR 500 – INTERNAL SERVER ERROR , furthermore , I got this one also forbidden acccess to server and it was removed after I removed the .htacces file from my root
This is th server info plz help ..
Server Info
Website Root URL: http://karimismail.com
Document Root Path: /home/karim78/public_html
WP ABSPATH: /home/karim78/public_html/
Parent Directory: /home/karim78
Server / Website IP Address: 174.120.61.62
Host by Address: 3e.3d.78ae.static.theplanet.com
DNS Name Server: ns946.websitewelcome.com
Public ISP IP / Your Computer IP Address: 182.178.2.217
Server Type: Apache
Operating System: Linux
WP Filesystem API Method: direct
Server API: cgi-fcgi – Your Host Server is using CGI
cURL: cURL Extension is Loaded
Zend Engine Version: 2.2.0
Zend Guard/Optimizer: Zend Optimizer Extension is Loaded
ionCube Loader: ionCube Loader Extension is Loaded Version: 40202
Suhosin: Suhosin is Not Installed/Loaded
APC: APC Extension is Not Loaded
eAccelerator: eAccelerator Extension is Not Loaded
XCache: XCache Extension is Not Loaded
Varnish: Varnish Extension is Not Loaded
Memcache: Memcache Extension is Not Loaded
Memcached: Memcached Extension is Not LoadedThe error could be caused by several possible things. click the link below to go the BulletProof Security Forum read me first page that lists all the possible causes for this error.
http://forum.ait-pro.com/forums/topic/read-me-first-free/
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