Internal 500 error on install

  • Resolved beskelton

    (@beskelton)


    9 years, 8 months ago

    Running the installer, I receive a 500 error. Checking the installer log, everything is fine, last line is “EXTRACTING”, and files are being unpacked in the webroot. There is a subdirectory created for the actual package, and it seems a second subdirectory named “_MACOSX” (yes, I downloaded the original package onto a mac, but re-archived into a zip and uploaded to webroot).

    Any suggestions? Should I manually un-archive?

    https://wordpress.org/plugins/duplicator/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Cory Lamle

    (@corylamleorg)

    9 years, 8 months ago

    Looks like you ran into a timeout issue. There are some hints on the FAQ for logs that don’t complete. On Step 1 of the installer there is a checkbox under advanced options for ‘Manual Extraction’

    Hope that helps!

    Thread Starter beskelton

    (@beskelton)

    9 years, 8 months ago

    Got past that, getting to the success page, but not everything got moved to web root. In installer log, I see following errors:

    ERROR: Unable to read from the extracted database.sql file .
    Validate the permissions and/or group-owner rights on directory ‘(my_home_directorypath)’

    ERROR: Unable to create new sql file installer-data.sql.
    Validate the permissions and/or group-owner rights on directory ‘my_home_directorypath’ and file ‘installer-data.sql’

    What should permissions be on this file? If I look at the file, there is content in it.

    Thread Starter beskelton

    (@beskelton)

    9 years, 8 months ago

    I got this to work with a “manual extraction”. Once I did that, re-ran installer, it went perfectly. Thanks!

    Cory Lamle

    (@corylamleorg)

    9 years, 8 months ago

    Excellent! Thanks for the update.

Viewing 4 replies - 1 through 4 (of 4 total)
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