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Intermittent blank white screen (dashboard and frontend) (8 posts)

  1. whoopie
    Member
    Posted 1 year ago #

    Our new website that had been working fine for weeks is suddenly giving a blank white browser screen intermittently. Most of the time it works fine. When it happens it doesn't effect all users simultaneously. Some users can still access the site while some can't.

    The problem occurs regardless of browser (IE, FF or Chrome). When it happens I notice that network activity flatlines (Windows Task Manager). It also seems to occur at certain times of the day, around 9:30 am, 3:30 and 5:30 pm for some users, others report getting it at random times. When it happens it lasts about 10 minutes and then spontaneously resolves.

    We've been going back and forth with our webhost (GoDaddy) for a week now, they insist the problem must be with the website installation or config.

    My partner had installed a security plugin called "Bulletproof" (we've since deleted it). He reports that it rewrote the htaccess file. But even after restoring that file to it's original state we have the problem.

    We've also deactivated the WP Supercache and wordfence plugins.
    All the other plugins we've used with other websites we've run without any problems.

    I enabled error logging at the hosting control panel and we're collecting server errors like this:

    [Thu Jan 24 15:10:34 2013] [warn] [client 157.55.35.81] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server
    [Thu Jan 24 15:10:34 2013] [warn] [client 157.55.35.81] (104)Connection reset by peer: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function
    [Thu Jan 24 16:49:32 2013] [warn] [client 173.201.63.128] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server
    [Thu Jan 24 16:49:32 2013] [error] [client 173.201.63.128] Premature end of script headers: admin-ajax.php

    The times seem to correspond to "white screen" events.

    Any suggestions on how to resolve this would be greatly appreciated.

  2. diego27
    Member
    Posted 1 year ago #

    I've also been having this issue with two websites recently and would love to know resolutions. They are hosted in the same area on a GoDaddy reseller. The only solution I have found is possibly not enough allocated memory for PHP. I changed it for one and haven't had the issue pop back up in the last few days but jury is still out.

  3. Timothy
    Member
    Posted 1 year ago #

    May I suggest deactivating all plugins and then adding them back one by one until you find the issue.

    I tend to find this is the problem when I have had this once before.

  4. whoopie
    Member
    Posted 1 year ago #

    Reducing the number of plugins seems to help but it still crops up intermittently (albeit far less often). There are two sub-domains that appear to be unaffected but they're bare bones installs with no traffic.

    My partner also feels that this is a PHP memory issue, but what could be hogging the memory from time to time remains a mystery. Likewise, why this has suddenly cropped up when the site had been working fine for weeks. We made no changes or additions to the site prior to this phenom. rearing it's ugly head.

  5. jimii
    Member
    Posted 7 months ago #

    whoopie - experiencing the same - did this ever resolve itself entirely or did you find a solution.

  6. WPyogi
    Volunteer Moderator
    Posted 7 months ago #

    @jimii - you may want to start a new thread - as this kind of issue tends to be quite site specific and from the description, likely server/hosting related -

    http://codex.wordpress.org/Forum_Welcome#Where_To_Post

  7. whoopie
    Member
    Posted 7 months ago #

    @jimii, It's been awhile but if I recall in our case my partner traced it to the WP Super Cache plugin we were using. He switched to the W3 Total Cache plugin and the problem hasn't recurred.

  8. jimii
    Member
    Posted 7 months ago #

    thank you both very much - seems possibly a combination of both as I seem ok now - if it resurfaces I will open a new thread as suggested. thanks again.

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