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[resolved] Instinct ARE HOPELESS (5 posts)

  1. pjjimbo
    Member
    Posted 7 months ago #

    DO NOT deal with this lot. DO NOT GIVE THEM YOUR MONEY.

    I purchased premium plugins, when I wonder why they do not work, support informs me after an age 'that they are not compatible together'

    Lost time and more expense to get a solution that does work. Upset clients and expired deadlines thanks to WP-Ejunk.

    Great!

    So I ask for my money back. $180 USD. NO REPLY.
    After repeated emails, finally get a reply. No help whatsoever.
    Then they bullshit me about how the sales page said they don't work together. LIES. This gets conveniently added in later!!
    Get mucked around longer and longer, reffered to 'financial department'. No reply. 'He doesn't work here anymore', 'we cant help you' 'please describe the issue again' 'Just do a paypal chargeback' (which cant be done).

    None of the support numbers work. No email answers.

    INSTINCT AND GETSHOPPED ARE AN EMBARRASSMENT TO NEW ZEALAND ONLINE TECHNOLOGY COMPANIES.

    I suspect this will be deleted off here, as would be their style.

    But I will be copy and pasting it to every forum that Google returns in search results for 'wp-ecommerce'

    SINCERELY,
    PISSED OFF EX CUSTOMER AND NEWLY DEDICATED BRAND DESTROYER.

    http://wordpress.org/plugins/wp-e-commerce/

  2. WPyogi
    Volunteer Moderator
    Posted 7 months ago #

    Sorry to hear that, but these forums are only for free versions of plugins - so this really isn't a good place for that kind of rant.

    Further, "brand destroying" isn't the purpose of these Review forums.

    Please take it up with the developers/vendors directly.

  3. WPyogi
    Volunteer Moderator
    Posted 7 months ago #

    I suspect this will be deleted off here, as would be their style.

    Note that "they" don't have any control over what gets deleted on these forums. So if it's removed that would be a decision of the WordPress.ORG moderators.

  4. Edward
    Member
    Plugin Author

    Posted 7 months ago #

    As I explained in your support request. We're not afraid of negative feedback and would not remove it even if we could.We stand by our product and learn from mistakes.

    You had a bad experience I fully understand that and wish I had a better answer for you.

    There is nothing more I can do to assist you at this time.

    I wish you well and hope you find this a satisfactory way to state your case as I see no other way to resolve the issue at this time.

    Regards
    Edward

  5. Edward
    Member
    Plugin Author

    Posted 7 months ago #

    As I mentioned in your last reply to support I was requesting your refund once again.
    The refund was provided and sent to the email address on your topic.

    I truly apologize for the inconvenience. I tried to help as best as I can and I know processes can be difficult for outsiders to understand.

    We hope to learn from this and provide a better solution in the future.

    Best Wishes
    Edward

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