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Installing theme taking forever/frozen (3 posts)

  1. adwoa13
    Member
    Posted 1 year ago #

    I have just bought a theme from themeforest (Reason) and spent all evening trying to upload it. I get as far as the page that says:

    'Installing Theme from uploaded file: themeforest-2274642-reason-wp-smart-responsive-customizable.zip

    Unpacking the packageā€¦'

    but however long I wait, it never gets any further. I have tried refreshing the page and restarting the upload from scratch.

    How long should it take??

    Please help!

  2. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    I'm sorry but as you are using a commercial theme, you need to seek support from the theme's vendors.

  3. Japh
    Member
    Posted 1 year ago #

    Hello, your best bet is to contact the theme's author. On their ThemeForest profile page is a contact form you can use: http://themeforest.net/user/epicera

    Also, we have a knowledgebase article to help with installation problems that you could also check here: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

    Hope that gets you unstuck :)

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