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[closed] Installation Failure Notice (2 posts)

  1. teatreecreative
    Member
    Posted 1 year ago #

    Hello,
    I'm trying to upload a theme I purchased from themeforest. The theme has been highly rated and has been downloaded over 100 times with no complaints. I have tried to install the theme 5 times and it uploads to 100% then fails and asks me if I really want to do this and to try again. Can anyone help me?

  2. ClaytonJames
    Member
    Posted 1 year ago #

    Support for commercial themes is provided by the theme vendor.

    Installation issues with purchased themes can often result from nested directories, or directories in addition to the actual theme, being included in the downloaded package.

    Most commercial themes will include a directory (sometimes labeled docs, or help, or readme, or something similar) that includes step by step instructions for theme installation, setup and support. If yours doesn't come with instructions, then hop over to Themeforest, log in and take a look at the support section for your particular theme.

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