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[resolved] Installation Caused a Server Error (9 posts)

  1. BlackHorseMedia
    Member
    Posted 1 year ago #

    I installed eShop on one of my Client's sites and since it was so easy to use, installed it on another of her sites.

    For the second site, when clicking "Activate this plugin" the next screen was "Server Error." I was NOT able to access the site OR Admin. I used cPanel to delete the eShop directory (in wp-content, plugins) and all was fine.

    I then installed the plugin again and the EXACT same thing happened. Again I deleted the eShop folder and all was fine. However, I have not checked the database to see if it has changed so I can't be sure if deleting the folder completely removed all traces of the plugin.

    The two sites are on the exact same server. The sites have very different plugins - I could try deactivating them all and see if eShop works but the Client has so much going with all of her plugins that I don't want to do that.

    This is all just an FYI - I understand that not all plugins can work on all sites. I'm going to try a different plugin as obviously there is some sort of conflict for this particular WP installation.

    http://wordpress.org/plugins/eshop/

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Try checking your site's error logs for a more specific error message. Your hosts should be able to help you in accessing your site's error logs.

  3. BlackHorseMedia
    Member
    Posted 1 year ago #

    Hi, thanks for the reply :)

    In cPanel, I checked the server error log and this is what is displayed:

    Last 300 Error Log messages in reverse order:

    and then a blank (nothing).

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    Without a specific error message, there isn't a lot we can do to help.

  5. BlackHorseMedia
    Member
    Posted 1 year ago #

    Hi, sorry - I downloaded the error log file from the root directory. Took forever!! There are hundreds of lines related to the very outdated plugin "collapsing archives."

    Anyway, is this helpful?

    [23-Jul-2013 16:51:10 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396
    [23-Jul-2013 16:51:58 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396
    [23-Jul-2013 16:53:36 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396
    [23-Jul-2013 16:53:51 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396
    [23-Jul-2013 16:53:56 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396
    [23-Jul-2013 16:54:07 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396
    [23-Jul-2013 16:54:08 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396
    [23-Jul-2013 16:54:35 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396
    [23-Jul-2013 16:54:57 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396
    [23-Jul-2013 16:56:33 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396
    [23-Jul-2013 16:59:32 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396
    [23-Jul-2013 16:59:40 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396
    [23-Jul-2013 17:02:06 UTC] PHP Fatal error:  Cannot redeclare subval_sort() (previously declared in /home/heidico/public_html/wp-content/plugins/eshop/cart-functions.php:2418) in /home/heidico/public_html/wp-content/plugins/wp-adcenter/functions.php on line 396

    [Please post log files between backticks or use the code button.]

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    There's a conflict with the wp-adcenter plugin.

  7. BlackHorseMedia
    Member
    Posted 1 year ago #

    Thanks very much for your help. That is a premium plugin we purchased a month ago so we will continue to use it. I have sent them a message asking if this can be resolved.

    Thanks again for your help :)

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    No problem :-)

  9. BlackHorseMedia
    Member
    Posted 10 months ago #

    The folks at wp ad center sent me a different copy of the plugin that resolves the conflict!!

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