• We have a WordPress-driven website with a separate staging site to test upgrades and new plugins before going live with them.

    We recently upgraded the staging site to 3.5.2, and installed all plugin updates as well, to make sure everything running at the latest version. Since the upgrade, admin users in the back-end have been seeing:

    – ‘Dashboard’ shows only partially up to Recent Comments (some users see the Dashboard title and left nav with nothing else)
    – ‘Posts > All Posts’ shows no posts in list (some users see 1 or 2 posts of the almost 1000 in the db)
    – ‘Posts > Add New’ shows “500 Internal server error” (only some admin users)
    – ‘Plugins’ shows blank white page (some users see all plugins)

    The admin users who seem to have the most problems are the ones who login to the live site daily and manage posts regularly.

    Now, we’ve been troubleshooting the staging site’s issues since the upgrade. So far we’ve tried dozens of different setups, even after debugging the code line-by-line, to try and find the issues with no luck. We have disabled all plugins, increased the WP_MEMORY_LIMIT, increased the session wait_timeout, checked functions.php (and other files) for empty white space at the end of each file, and many other suggestions mentioned on other forums… all with no success.

    I was hoping someone else had this same problem and might be able to give some insight into what’s going on. I suspect it has very much to do with the admin user accounts. We’ve been able to solve another similar problem previously by re-creating the admin accounts from scratch but it is a major undertaking which I would not like to go through if possible to re-connect all posts to the new accounts.

    Any help would be greatly appreciated! Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter michaelrod77

    (@michaelrod77)

    Thanks, mzandstra. I checked and confirmed that both the value in the DB and in version.php are matching. In my case, for version 3.5.2, they both match db_version 22442.

    I also tried your point #6 (removing spam comments) but it didn’t help either unfortunately, although I can imagine tat the system will probbaly run a bit faster after that once it’s running normal again. Thanks.

    – ‘Posts > Add New’ shows “500 Internal server error” (only some admin users)

    That should definitely generate an error in the Apache log. Do you have access to that? Should give you some detailed info about where the problem is.

    Thread Starter michaelrod77

    (@michaelrod77)

    Just switched ‘display_errors = On’ in the php.ini and found the error message on post-new.php:

    Notice: Trying to get property of non-object in /var/www/staging.collegespun.com/wp-content/themes/collegespun/functions.php on line 182 Notice: Undefined index: college_setup_options_noncename in /var/www/staging.collegespun.com/wp-content/themes/collegespun/includes/college-setup.php on line 125 Notice: Undefined index: conference_setup_options_noncename in /var/www/staging.collegespun.com/wp-content/themes/collegespun/includes/conference-setup.php on line 101 Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 491520 bytes) in /var/www/staging.collegespun.com/wp-admin/edit-form-advanced.php on line 306

    Looks like several errors here.

    Thread Starter michaelrod77

    (@michaelrod77)

    Just to update… I solved most of the errors I posted, but one main error still looms:

    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 491520 bytes) in /var/www/staging.collegespun.com/wp-admin/edit-form-advanced.php on line 306

    I have increased the memory to 512M in php.ini, wp-config.php, and in default-constants.php, but I still can’t seem to get past this error (which seems to show an allowance of only 256M). Is there another place/file where the memory can be increased?

    BTW, I have the default template (twenty-eleven) running with all plugins disabled and the error still shows.

    Thread Starter michaelrod77

    (@michaelrod77)

Viewing 5 replies - 1 through 5 (of 5 total)
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