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Email Before Download
inline link not showing up (23 posts)

  1. afresh
    Member
    Posted 11 months ago #

    Hello,

    I am new at using wordpress. I found this plugin that I feel will work great on my website however I cannot get it to work.

    I have checked Contact Form 7 and Download Monitor and they both work independently, however when I use the shortcode
    [email-download download_id="1" contact_form_id=254566]
    I get the contact form and then a success message but no link appears.

    any ideas of what I can check? Thank you!

    http://wordpress.org/plugins/email-before-download/

  2. mandsconsulting
    Member
    Plugin Author

    Posted 11 months ago #

    Hi afresh,

    It looks like everything is installed as it has to and the shortcode is correct. Can you send us the url to your test page with the issue?

  3. afresh
    Member
    Posted 11 months ago #

    http://www.lakehavasublackbeltacademy.com/test-page/

    I just set this page up. I want to integrate it into a different page..

    Thanks!

  4. mandsconsulting
    Member
    Plugin Author

    Posted 11 months ago #

    Hi afresh,
    Thanks for the link.
    As we can see Ajax is not working on your page.
    From what we know so far from our own and other user experience, this might happen if you are missing the following line in the footer.php file of your template:
    <?php wp_footer(); ?>
    Let us know if that was your issue.

  5. afresh
    Member
    Posted 11 months ago #

    That worked thanks!

  6. mcgratty
    Member
    Posted 10 months ago #

    I am having the same problem.

    WP v3.6
    Contact Form 7 v3.5.2
    Contact Form DB v2.6.3
    Download Monitor v3.3.6
    Email Before Download v3.2.6
    <?php wp_footer(); ?> in in footer.php

    But I am getting the #wpcf7-f1819-p506-o1 at the end of the url address following submission which the forums suggest means ajax is not working?

    http://www.pinnacleadvisorsolutions.com

    Thanks

  7. jtheb007
    Member
    Posted 10 months ago #

    Hi Mcgratty,

    i have exactly the same problem. Were you able to find a solution ?

    thanks
    J

  8. mandsconsulting
    Member
    Plugin Author

    Posted 10 months ago #

    Hi,
    We tested this out with those specifications and we did not encounter any problems. Unfortunately this issue isn't necessarily about our plugin, so it is hard for us to find the issue. One thing you could double check, is ensuring that the wp-footer() is at the end of the footer.php file of the ACTIVE theme.

  9. mandsconsulting
    Member
    Plugin Author

    Posted 10 months ago #

    Hi Mctrgatty and jtheb007,
    We've just found this post on the Contract Form 7 creators site we hope it would be helpful to you
    http://contactform7.com/why-isnt-my-ajax-contact-form-working-correctly/

  10. sgenzer
    Member
    Posted 10 months ago #

    hi...I am having the same problem. <?php wp_footer(); ?> is in footer.php of theme. my page is http://www.genzerconsulting.com/downloads Help? I am a WordPress novice and probably not doing something easy. Thanks.

  11. uansett
    Member
    Posted 9 months ago #

    Hi sgenzer and others,

    If there is still an issue with AJAX after double checking you have wp_footer(); in your theme, please also make sure that you have wp_head(); in your header file. This was the issue I was having. Good luck :-)

    http://twitter.com/uansett

  12. sgenzer
    Member
    Posted 9 months ago #

    yes wp_head(); is in my header file. Any other thoughts?

  13. mandsconsulting
    Member
    Plugin Author

    Posted 9 months ago #

    Hi sgenzer,
    It looks like you removed the page, so we can't test it right now. Iff the issue you describe the same as in this forum, then we strongly recommend checking out the information on given on this link http://contactform7.com/why-isnt-my-ajax-contact-form-working-correctly/ which we posted above.

    Hi uansett, thank you for helping us to support our product :)

  14. asheldon1
    Member
    Posted 4 months ago #

    This just solved the same issue for me:

    I changed the theme to a different one, and voilá the download link appeared.

    (was using Nitrogenate Theme, and could not get it to work there with all these instructions)

  15. allisondoty
    Member
    Posted 4 months ago #

    I am having the exact same issue as mcgratty, and also get the added "#wpcf7-f4572-p2661-o1" on the end of my URL.

    The contact form works correctly, but no inline link shows up (I am using multiselect). I tried the suggestions on the link you provided, but I have both the footer and header functions that are required. Any help would be greatly appreciated!

    http://www.marrythis.com/guide-downloads/

  16. mandsconsulting
    Member
    Plugin Author

    Posted 3 months ago #

    Hi allisondoty,
    Thank you for the interest to our plugin.
    What you do you mean by saying "contact form works correctly"?
    Does it mean that when you test Contact Form 7 separately you don't have this issue with appending "#wpcf7-f4572-p2661-o1" at the end of the URL?

  17. allisondoty
    Member
    Posted 3 months ago #

    Hi mandsconsulting! On my site, a user can submit their email address (and I'll get the email confirmation) - but after they submit their information the inline links never show up for them to download. I've tried everything I can think of (with my semi-limited knowledge of code). Thoughts? Thanks so much!

  18. mandsconsulting
    Member
    Plugin Author

    Posted 3 months ago #

    Hi allisondoty,
    You din't reply to our question. In other words, you should check and resolve the issues described by developers of Contact Form 7 on there site http://contactform7.com/why-isnt-my-ajax-contact-form-working-correctly/
    So far, we can only confirm that Ajax is broken and is not working on your page and you should somehow fix it.

  19. abprolabs
    Member
    Posted 3 months ago #

    I am having the same issue. My downloads stopped working all of a sudden. When the contact form is filled out and submitted, the message comes up that it was sent successfully, but no download link shows up. I checked and have <?php wp_footer(); ?> is in footer.php and wp_head(); is the header.php. The link to the page is http://abpro-labs.com/downloads/

    None of the links works any more. Any ideas on what is wrong or what I should try?

  20. esmi
    Forum Moderator
    Posted 3 months ago #

    @abprolabs: If you require assistance then, as per the Forum Welcome, please post your own topic instead of tagging onto someone else's topic.

  21. ftrippie
    Member
    Posted 2 months ago #

    Hi,
    I am having the same issue as earlier posters. I don't mind starting a new topic, but perhaps for reference sake, better to continue this one?

    It worked before, but today updated to WP381 and it's broken now, only in Firefox28 though! It works fine in IE9

    To repeat:
    If I click on a download link, the contact window pops up, I fill in details and the popup disappears and the address bar shows #wpcf7-f981-p29-o1 added to the address. If I then click again on the download link, it pops up again, with the message "Your message was sent successfully. Thanks.", but no link included.
    If I do the same in IE9, it straight away gives me the link to the PDF correctly.

    Both header and footer include the mentioned lines...

    Any idea?

  22. ftrippie
    Member
    Posted 2 months ago #

    To follow up; at the moment I went back to WP351, and all is working correctly now. But with all the heartbleeding going on etc, I urgently need to fix this... Wonder how...

  23. stokadm
    Member
    Posted 2 months ago #

    I am having the same issue. @mandsconsulting... can you explain how to use firebug to conduct the further troubleshooting you recommended? The side where I want the download to appear is:

    http://www.stokeinformatics.com/dg-loadminer/

    I have checked the header.php and footer.php files and they seem to be fine as per your earlier recommendations to other members.

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