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[resolved] Index.php & wp-admin won't load, urls became long (14 posts)

  1. midwestwindow
    Member
    Posted 4 months ago #

    Website: insulatedvinylstormwindow.com

    Last week I upgraded to the newest 3.3.1 version and it worked fine, on all computers everywhere. Yesterday, I downloaded an SEO plugin and it worked fine still as of this morning until my computer froze. I shut my computer down, restarted it did a disk-cleanup then went to my website. I wouldn't think that that had anything to do with it since the website is on a server and my computer is not. My website wouldn't load except fotr the background. So I went to login to see if I can find the problem, and I couldn't access the wp-admin either. I checked Firebug to see what errors it said it was having and it was giving me a 500 internal server error so I contacted my host to see if it was an issue on their end. It wasn't and he said it appears to be a wordpress issue.

    Then I took my backup and uploaded it via FTP and hoped that it would work (which was backed up before the version upgrade and the plugin). It didn't. Firebug I can access my pages if I make it go to the 404 error (such as going to insulatedvinylstormwindow.com/wordpress/test) then I can access everything but the home page and get into the admin. If I do that my url becomes really long ie: http://insulatedvinylstormwindow.com/wordpress/http:/example.org/categories/gallery/video/ so I can't access the subsequent pages just by entering in the url. And Firebug still gives the 500 Internal Server Error. I tried changing the url to /wordpress/wp-login.php, which shows up but once I enter my user name and password it goes blank.

    I tried renaming the plugins folder to plugins2, but it wouldn't let me.

    So is there a way of disabling the plugin without going through the wp-admin?

    Adjusting the permalinks also without the wp-admin?

    Reinstalling wordpress, without losing information, through an ftp?

    Or any other suggestions you may have.

  2. Jonas Grumby
    Member
    Posted 4 months ago #

    is there a way of disabling the plugin without going through the wp-admin?

    Yes, you can delete it or rename the folder via FTP.

    How are you getting http:/example.org/ in your URLs? Did you add that somewhere? Did you change the URLs in Settings > General?

  3. midwestwindow
    Member
    Posted 4 months ago #

    Thank you for your immediate response.

    Do you know how to decipher which plugin is which? None of them sound like the plugins I installed. (Or maybe I am just not looking in the right spot)

    And I don't know how the http:/example.org/ came in my urls. That's one of the problems I am trying to solve.

  4. Jonas Grumby
    Member
    Posted 4 months ago #

    http:/example.org/ had to be entered manually. http:/ (one slash) is not even a valid syntax.

  5. midwestwindow
    Member
    Posted 4 months ago #

    Unless someone found a way to hack into my account, that bit that wasn't there this morning. Nothing seems to make sense today, it's kind of like a bad dream :)

  6. midwestwindow
    Member
    Posted 4 months ago #

    That part may have been added by my host after I couldn't get the website to load, so if I can fix the one problem (getting the page to load), THEY can fix that problem.

  7. midwestwindow
    Member
    Posted 4 months ago #

    One other idea I have, if I reinstall wordpress through my host (which will wipe out what is currently on the server-I have a copy of the files on my computer) would there be a way to basically import the files from my computer so I wouldn't be starting from scratch? I don't know if it would do any good since I just overwrote the files onto the server.

  8. kmessinger
    Member
    Posted 4 months ago #

    This is your url, http://insulatedvinylstormwindow.com/wordpress/http:/example.org/categories/gallery/video/

    More than likely it is coming from this, <head profile="http://www.racktheme.com"> in your source code or from the shared theme which I admit, I don't understand.

    Normally, if you are having problems like this the debug procedure we follow is this.

    - deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). If you can't get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder if you have one. The easiest way is to rename that folder to mu-plugins-old.

    - switching to the Twenty Eleven theme to rule out any theme-specific problems. If you can't log in to change themes, you can remove the theme folders via FTP so the only one is twentyeleven. That will force your site to use it.

  9. midwestwindow
    Member
    Posted 4 months ago #

    I will try them all until it works.

  10. kmessinger
    Member
    Posted 4 months ago #

    BTW, your theme is installed wrong AFAIK.

    Currently it is found at
    http://insulatedvinylstormwindow.com/wordpress/wp-content/themes/Spectrum v1.0.2/Spectrum v1.0.2/

    Normally there would only be one Sprectrum directory.

  11. midwestwindow
    Member
    Posted 4 months ago #

    Thanks, I will try getting it out of the second folder as well.

  12. Jonas Grumby
    Member
    Posted 4 months ago #

    One other idea I have, if I reinstall wordpress

    Don't do that. It is more likely to complicate the issue further than it is to solve anything.

    Normally there would only be one Sprectrum directory.

    Good catch kmessinger.

  13. midwestwindow
    Member
    Posted 4 months ago #

    Thank you both very much for you help. It turned out to be a plugin, I also had two folders for plugins, so when I deleted the first folder it seemed to not help, then I did the theme, that made it go completely dead (couldn't access through the 404) so I put that back in with both folders, I remember installing it the first time I thought it was weird but I went with it) Then I happened to find the second (and the important) plugin folder. After I deleted it I was able to pull up the website. Now I will find out which plugin it was. (And was glad to hear that I shouldn't reinstall wordpress) I am going to mark this as complete as I think I have got it from here!

    Thank you again!

  14. Jonas Grumby
    Member
    Posted 4 months ago #

    The only instance I know of where you should have more than one plugins folder is for a multi-site (MU) installation. Glad you were able to get your site back up.

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