danatbirdI'm moving our company intranet to a WordPress platform. One of the features on the old site was a very simple support ticket system - the end user refuses to change to something more sophisticated. It uses an old formmail cgi script to send the support ticket through email - and I have that part working fine. But it also included a counter that served as the ticket number in the email. On the old system, that was accomplished with some php code. I haven't been successful in doing that from within WordPress. I've also tried some old execcgi methods, and can't get that work, either.
I just need a simple text file that stores the counter at the OS level - and then what sort of code will work within WordPress to increment that counter when the end user clicks the submit button.
Anyone?
