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[resolved] Inconsistencies In Notification (4 posts)

  1. shawn00m
    Member
    Posted 1 year ago #

    I'm finding that the plugin is inconsistent in sending notifications of new posts. This is happening on two of my sites. I keep both WordPress and the plugin up to date yet there are certain posts that do not send out notifications at all and other times just certain individuals don't receive an update. Is there something I should be looking at as a potential reason for this?

    http://wordpress.org/extend/plugins/subscribe2/

  2. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @shawn00m,

    Inconsistencies like this are frequently due to server policies. The first thing to check though is that Subscribe2 and WordPress are generating the emails as you'd expect. If this is the case you can then raise this with your hosting provider with some robust evidence.

    So, first thing it so install and activate a mail logging plugin in WordPress, either of these will do:

    http://wordpress.org/extend/plugins/wp-mail-log/

    http://wordpress.org/extend/plugins/email-log/

    Then keep an eye on when emails are expected, what appears in the log and what actually sends. If the emails appear in the log but don't arrive it's a blocking policy on the server. If they are not generated then it's likely a configuration issue in Subscribe2.

  3. shawn00m
    Member
    Posted 1 year ago #

    Thank you. Would using a plugin to send the emails help if the server is having issues? Something like this:
    http://wordpress.org/extend/plugins/wp-mail-smtp/

    Appreciate the quick response.

  4. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @shawn00m,

    Something like that is worth a try certainly but if there are server side limitations you are running into this approach is not guaranteed to help, but it might if it invokes some level of authentication.

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