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Improving the WordPress.org support forums (84 posts)

  1. MichaelH
    Member
    Posted 4 years ago #

    do you see something we don't? :)

    Above the Download tab, there's a box with Search wordpress.org and a Go button.

  2. Mark / t31os
    Moderator
    Posted 4 years ago #

    lol, serious dumb moment for me then... oops..

    Note to self: Book appointment at opticians... :)

    For the sake of my pride, could i request the seach box be made to stand out more? :)

  3. MichaelH
    Member
    Posted 4 years ago #

    here ya go--the world's cheapest eyeglasses!

    0^0

  4. Chris_K
    Member
    Posted 4 years ago #

    Well yeah, a dark gray search box at the top border is ... challenging to spot.

  5. Rev. Voodoo
    Volunteer Moderator
    Posted 4 years ago #

    I seriously never knew that was there! wow......

  6. Dougal Campbell
    Member
    Posted 4 years ago #

    It's sometimes hard to see but there is a search box at the very top of all pages, at least in my browser.

    Aw, heck. I knew that was there. But since it says "Search WordPress.org", I always assumed it was still the usual site-wide search. But it turns out that when in the forums, it does default to limiting the search to just the forums. My bad, but it illustrates the fact that it's at least not clear that the search box stays in the forums.

    Plus as others have noted, it's really hard to see. A search box is a very important feature for this site, and needs to stand out better. And a checkbox to limit searching to the currently viewed topic (when applicable) would still be nice, I think.

  7. Edified
    Member
    Posted 4 years ago #

    Search needs an overhaul- there should be one search system for everything but we should be able to constrain to [forums, plugins, themes, etc...]

    More than that each of these areas should support WP Version categories. Most of the information on these forums is outdated and useless but it's hard to tell since it may have been written for version 1.8 but there's no indication/

    Of course search needs to be able to be constrained to versions or ranges in each category as well. Nothing like searching for a simple AJAX Comment plugin only to be bombarded by old broken outdated incompatible plugs ;)

    Looking forward to the improvements!

  8. Roar
    Member
    Posted 4 years ago #

    I'd donate money toward paid moderators who keep things sorted out.

    :D

  9. Shane Pearlman
    Modern Tribe
    Posted 4 years ago #

    Sticky Posts. We often make announcements that desappear from the front page that day (for things like releases, major known bugs etc..)

  10. esmi
    Forum Moderator
    Posted 4 years ago #

    Sticky Posts.

    Noooo! Not for general use. Many of the people who post on the forums feel that they have an urgent problem that needs to be resolved in the next 15 minutes. Allow them access to sticky posts and you'd have just have forums full of stickies within 24 hours.

  11. Samuel Wood (Otto)
    Tech Ninja
    Posted 4 years ago #

    Sticky Posts. We often make announcements that desappear from the front page that day (for things like releases, major known bugs etc..)

    wp-forums mailing list. All us mods, with powers, read it. Post there, and we'll know. Link to the post in question too.

  12. Erlend Sogge Heggen
    Member
    Posted 4 years ago #

    Wiki - Work with developer of bp-wiki (doesn't have to rely on BP) to replace MediaWiki.

    Search - Without a clue how difficult it'd be, I'm just gonna go ahead and say: BuddyPress.org's collective site search is one of it's coolest features by far.

    Support Forum - Time for a couple paragraphs.

    I'd suggest taking a lesson from the biggest forum "2.0" (I hate it too) services on the web today, the likes of GetSatisfaction and StackOverflow. I think these are both brilliant services, based on very simple principles. Taking what I've learned from these sites and past forums, I'd suggest the following:

    1) Don't do bad vs good votes, just to good vs better. When someone gives an answer, it's either worthless (don't read that as negative), helpful or perfect. Very rarely is a topic downright the opposite of helpful, in which case it should be reported to a moderator, not just taunted with red votes.

    The best replies should logically receive a lot of positive votes and be placed up top, while moderately helpful replies should follow suit. Then if you scroll further down you'll just be looking at a bunch of 'reaction' comments or maybe some of the comments that helped find the way to the answer, but by themselves explain nothing.

    2) Good system for 'related threads'. There are some great WordPress plug-ins providing the base functionality for it already. When I ask "how to make a post?" and all I find, maybe because of a bad search, is "how to make a page?", then when I check that page I'll find the one I was actually looking for among the relateds.

    3) There should definitely be a way to merge threads. Moderators should have open access to it, users should be able to recommend it (see #4)

    4) "I also have this issue"-votes (also acting as opt-in subscription to thread) are great for avoiding duplicate threads and unnecessary "+1" and "me too" replies.

  13. gerikg
    Member
    Posted 4 years ago #

    "bbpress plugin instead of standalone install"

    Will it be "easy" to covert the bbpress' plugins to work with this new version. bbPress software alone is pretty blah.

  14. mrmist
    Forum Janitor
    Posted 4 years ago #

    This thread has largely been superseeded now by the wider context WordPress.org improvements thread. You may want to read that, though I guess input here is still valid.

  15. Michael Torbert
    WordPress Virtuoso
    Posted 4 years ago #

    @Chip Just saw your reply. I should have subscribed. ;)

    Yes, I know that threads can be subscribed to, but it would be best (and shouldn't be overly complicated) for plugin authors to be notified about new threads and new posts on existing threads about their plugins.

    Still, I'm excited about new improvements to the forums. Thank you Otto, MichaelH, Chris_K, and everyone else for donating so much of your personal time and effort.

  16. toddhalfpenny
    Member
    Posted 3 years ago #

    Hey Jane... so you were right about the forum and there's even a thread for the very topic ;-)

    So here is a suggestion which would really help me when browsing the forums for either answers or unresolved posts... and the idea is to be able to order search results via date/relevance/status etc.

    Cheers,
    Todd

  17. LazarusStone
    Member
    Posted 3 years ago #

    How about updating the Codex so people don't have to keep repeating questions in the Support Forums? Solve the source of the questions, not the symptoms of the problem.

    A lot of the Codex is so completely out of date, much of it referencing 1.0 or 2.0 code that is no longer relevant. While its nice to keep old answers for 2.x.x software, give people an incentive to update to the newest code, thereby increasing site security, etc by removing out of date information. Its not like they can download the old 2.x.x code anyways!

    Its extremely disheartening to see that the worlds most popular blogging software with one of the largest user bases anywhere, has hideously outdated documentation on its own site.

    Empower users to be able to update the Codex.

  18. Chris_K
    Member
    Posted 3 years ago #

    Empower users to be able to update the Codex.

    Anyone can login and update the codex. In fact, it should be the same user/pass that you use here in the forums.

  19. mrmist
    Forum Janitor
    Posted 3 years ago #

    Anyone can login and update the codex. In fact, it should be the same user/pass that you use here in the forums.

    Quite. There is also a drive to purge outdated content such as mentioned in the post, but it's not always possible.

    In addition to that, we have a sticky topic in every forum that links out to the Codex and to the FAQ page contained therein, and yet people still ask the same questions, so what are you gonna do, eh? It's a simple fact that a lot of folk simply don't want to or don't feel that they have the time to research their issues. That's really the same across support forums everywhere.

  20. LazarusStone
    Member
    Posted 3 years ago #

    Perhaps I should rephrase that to..

    "Encourage" users to update the Codex.

    (I admit upon review that empower was a poor choice of word for the intended meaning)

    It's a simple fact that a lot of folk simply don't want to or don't feel that they have the time to research their issues.

    I personally feel that reading the Codex becomes futile because:
    1) Its out of date
    2) Its difficult to understand for the layman user, so they come here where they can say "I have no clue what youre talking about. Can you explain it in simpler terms?"

  21. thistlecat
    Member
    Posted 3 years ago #

    I recently posted my first post to the forum here. I'm not happy about not being able to edit and/or delete my posts.

    Message to Moderator: please remove the link that I inserted into my first post.

  22. mrmist
    Forum Janitor
    Posted 3 years ago #

    The link has been removed.

    AFAIK the editing capability is present for a short while (though I could be wrong). I believe it's common on most BBS that you can't delete or edit posts after a certain time has passed. Otherwise this can cause as many issues as it solves.

    [t31os adds]
    Users can edit posts within the first hour of posting.

  23. Saildude
    Member
    Posted 3 years ago #

    Yes you can edit your own post for "a few minutes" no idea what "a few" is, but I have went back and revised my posts several times.

    Codex: I sometimes give links to WordPress.COM instructions as many have screen shots and are up to date.

  24. thistlecat
    Member
    Posted 3 years ago #

    Thank you for removing the link.

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