Same issue, how did you solve this? Thanks!
Kevin(Ramzii),
The ‘Important First Steps’ pop up is triggered in 2 ways.
Once closed or dismissed, a permanent flag is stored in the database which value is checked every time the iTSec plugin Dashboard renders a page.
To check whether the flag exists and, if so, what value is stored execute the following SQL command in PhpMyAdmin:
select option_value from [prefix]options where option_name=’itsec_data’;
Where [prefix] is your WP database prefix (default wp_).
There should be an entry tooltips_dismissed with a value of 1. It might not be like this in your case …
To invoke the pop up again (and temporarily overrule the permanent flag value if it exists) the parameter show_admin_modal=true is added to the url. When closed or dismissed the &show_admin_modal=true string is removed again from the url.
So check your url for this parameter when the pop up keeps being triggered …
Since there is some javascript involved with this pop up I think you should be looking for a javascript\JQuery issue. Maybe a conflict with your theme …
dwinden
Thank you!
Will try and debug.
When I select ANY option of the popup it keeps saying:
Whoops. Something went wrong. Check the backup page or contact support.
On the other hand; the browser console isnt giving me anything 🙁
Thinking its a bug in the latest version 4.5.10 as I’m getting the same thing. As soon as I close the popup the page will reload with it up again.
I was experiences this issue too … I found a solution that works for me. I use memcached and when I disabled it, iThemes Security started working fine.
What lead me to that was that nothing seemed to be saving to the db and part of what memcached (and its alternatives) do is cache queries.
