>> import XML : internal error 500

  • LCN

    (@lcn)


    11 years, 5 months ago

    Good morning
    1. I install wordpress 3.4.2 without problem
    2. I install a theme without problem
    3. I try to import a file xml via ‘import’ wordpress file :
    page where define : Import author: admin (admin) and dowload attachments checked
    3.1 press download button and error appear :
    ERROR
    “Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.”

    I open error_log and :
    log
    “[Sun Nov 18 11:11:01 2012] [warn] [client 92.141.154.226] (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://www.mywordpress.com/wp-admin/admin.php?import=wordpress&step=1&_wpnonce=9682da688d”

    I count and error appear at 45 sec so I configure php.ini in 600 sec execution time
    and configure Memory_limit to 64mo

    I really don’t understand the error, have you got an idea ??

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • mlotorocks

    (@mlotorocks)

    11 years, 5 months ago

    Feel free for anyone else to jump in but I think that means you don’t have enough memory to import the file. Instead of importing the whole website in one file try separating it out by posts and pages and then try a month at a time (if it’s a really large site)

    You could also try increasing your memory

    Make sure you back up first

    darinm

    (@darinm)

    11 years ago

    You’ll probably need the help of your server administrator.
    They can run this command:
    tail -f /usr/local/apache/logs/error_log

    and watch for the error to occur when you try the import.

    I got an error like this:
    mod_fcgid: read data timeout in 40 seconds, referer: http://domain.com/wp-admin/admin.php?import=wordpress&step=1&_wpnonce=42234c6e0d

    I looked up what timeout was set to 40 seconds in fcgid and found this:
    Description: Communication timeout to FastCGI server
    Syntax: FcgidIOTimeout seconds
    Default: FcgidIOTimeout 40
    Context: server config, virtual host
    Status: External
    Module: mod_fcgid

    I changed the following fcgid setting:
    FROM >>> FcgidIOTimeout 40
    TO >>> FcgidIOTimeout 80

    Problem solved. It was the PHP handler IO timeout setting.

    Unfortunately, you need high level server access so just ask your hosting provider.

    I control my own WordPress server so I am able to fault find fast.
    In my instance I was trying to import some data from a WooCommerce xml with sample theme settings for the theme “Superstore”.

Viewing 2 replies - 1 through 2 (of 2 total)
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