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[resolved] Images missing from subscriber e-mails (Jetpack/WP) (27 posts)

  1. GFCphotog
    Member
    Posted 1 year ago #

    One of the issues I'm seeing with the versions of Jetpack since 1.7 has been the loss of images in the subscriber e-mails. I have been unable to find the conflict so far as the issue doesn't show up in my beta site, only the production version. Anyone else seeing this? How can I fix this without killing the plugins on the production site when it won't reproduce in the beta?

    Thanks,
    Tim

    http://wordpress.org/extend/plugins/jetpack/

  2. battlecj
    Member
    Posted 1 year ago #

    Same here. Following this post for any ideas. Thanks for posting.

  3. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you give us your site URL, so we can investigate further?

  4. battlecj
    Member
    Posted 1 year ago #

    http://thepointofitallonline.com/

    running wp 3.4.2

    plugins (latest versions):
    Akismet
    Analytics360
    CloudFlare
    CodeGuard
    Column-Matic
    Easy iFrame Loader
    Jetpack by WordPress.com
    kPicasa Gallery
    MailChimp
    Maintenance Mode
    ManageWP - Worker
    ShareThis
    W3 Total Cache
    Wordpress Backup (by BTE)
    WordPress Backup to Dropbox
    WordPress SEO
    WP Smush.it

    Thank you for any help you can provide! my blog post emails did include images until about jetpack 2.0

  5. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @battlecj Thank you.
    I subscribed to your blog, and I will let you know as soon as I receive the first email notification.

  6. GFCphotog
    Member
    Posted 1 year ago #

    http://glutenfreecanteen.com/

    Active plugins (all current except Jetpack):
    Askimet
    AZIndex
    Bibs Twitter Follow Button Reloaded
    Easy Recipe Plus
    Google Analytics for WordPress
    Google XML Sitemaps
    Gravatar Widget
    Jetpack (v 2.0, stopped updating - too unstable)
    Limit Login Attempts
    LinkWithin
    Pinterest "Pin It" Button Lite
    PuSHPress
    Quantcast Quantifier
    WP Super Cache

  7. battlecj
    Member
    Posted 1 year ago #

    Thank you!

  8. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @GFCphotog I couldn't find any Subscription Widget on your site. Have you removed it?

  9. GFCphotog
    Member
    Posted 1 year ago #

    It's in the right column of most pages, or it was...

    I must admit, it went away. I must have deleted it in the last shuffle. Thanks for pointing it out.

    It's back in the right hand column, under the social subscriptions.

    Thanks,
    Tim

  10. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I still don't see the Subscriptions widget. Did you place it between the Social widget and the Search form?
    http://i.wpne.ws/LW2t

  11. GFCphotog
    Member
    Posted 1 year ago #

    Yes. I deleted the cache, should have done that before...

    Thanks,
    Tim

  12. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Thank you! I have subscribed, and I will have a look at the issue as soon as I receive an email notification.

  13. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @GFCphotog I just received an email notification about your latest post, and it seems your subscribers only receive a summary of your posts.

    To change that setting and send out the full post with the images, please go to Settings > Reading in your dashboard, and change the Feed settings to "Full text".

  14. GFCphotog
    Member
    Posted 1 year ago #

    @Jeremy, yes, the summary notification is deliberate. That way there's a desire to see the whole post with recipe on the blog.

    If that might be considered an issue now, it used to work. A summary with a nice image (the top one in the post) used to be sent.

    Thanks,
    Tim

  15. Pat Hawks
    Member
    Posted 1 year ago #

    I also have this issue.
    The site in question (http://nextuus.com/) is a webcomic, so the emails are kind of pitiful looking without including the featured image. :p

  16. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Pat Could you check your Reading Settings, as I suggested below?

    @GFCphotog You could choose "Full Text" in the Reading settings, and use the More Tag to slit your posts into 2 parts.

    • Add an introduction and an image before the More Tag (<!--more-->): this text and the image will appear in the notification email
    • place the recipe below the More tag: your readers will have to visit the site to see it.

    I hope this helps.

  17. Pat Hawks
    Member
    Posted 1 year ago #

    /wp-admin/options-reading.php
    For each article in a feed, show -> Full text

    Yes, that has been selected.
    The issue is that the theme displays featured images on it's own, they are not included in the_content at all, thus not included in the email.

  18. GFCphotog
    Member
    Posted 1 year ago #

    @Jeremy, well it seems the behavior of how the summary text gets chosen has changed. It used to send out the whole post when that was selected, even if the "more" code was in place, that's why we weren't using it.

    Well, it works now. The image along with the text above the "more" line in the post is going out - I'm fixed. How about everyone else?

    Thanks!
    Tim

  19. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Pat I am afraid we won't be able to add the image to the notification email, unless you insert it into your post. Could you give it a try and let me know how it goes?

  20. richielmt
    Member
    Posted 1 year ago #

    I am having the same issue, I use the Blog Gallery format in my post, but when my subscribers get the email all they see is a green box.

    I use the Gallery instead of inserting a media file because the size and formatting is standardized

    my wordpress site is
    peterarichardson.com

  21. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @richielmt The problem seems to be linked to your theme, Photocrati. It inserts an iFrame in the beginning of your post, and this iFrame cannot be access in the notification emails.

    Could you go to Settings >Reading in your dashboard, and set your Feed settings to "Summary", so that you readers receive an excerpt instead of the iFrame?

  22. richielmt
    Member
    Posted 1 year ago #

    I made the change, the green box has been removed but i still cant see the image. Are you saying i will never be able to see the image in the body of the email notification? Is there a way to remove the iFrame and replace ?

  23. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    If you want to add images into the notification emails, you'll have to use the core WordPress gallery functionality instead of the iFrames created by Photocrati.

    Another solution would be to start each post with a single image, and then use the <!--more--> tag to split the post in two: everything above the tag will appear in the notification email, and everything that appears below (including the iFrame you use with the Photocrati theme) will appear when your reader clicks on the "Read More" link.
    To use this alternative solution, you'll have to set your Feed settings back to "Full text".

  24. monae22
    Member
    Posted 1 year ago #

    Hello I started using the JetPack a while back. At first my (author) photo would not show. Then I updated in wordpress.com (though I host on wordpress.org) then the subscriber email was fine. I was instructed to change the reader from summary to full.
    Now the subscriber gets an email with photos scattered throughout the text. The post is not written this way.
    I would like for the subscriber to receive a summery or the post, a photo from the post, and a photo of the author. I'd like them to need to click on the site to get the full article.
    And on the Iphone the email is completely garbled and random.
    Please help.

  25. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I would like for the subscriber to receive a summery or the post, a photo from the post, and a photo of the author. I'd like them to need to click on the site to get the full article.

    Check my last post on this thread to find out how to achieve such result.

    On the Iphone the email is completely garbled and random.

    Could you start a new thread about this issue, and post screenshots so we can see how it looks?

    Thanks!

  26. monae22
    Member
    Posted 1 year ago #

    Thanks for getting back to me. Where would I find that post?

  27. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

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