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[resolved] Images are grey boxes with 0x0 pixels (71 posts)

  1. esmi
    Forum Moderator
    Posted 1 year ago #

    I can start another chat and ask them

    I think that would be a very good idea. Error logs can provide you with clues when something goes wrong, so access to them is extremely useful in a whole host of situations - not just this one. Many hosts do offer access to them on a per site basis.

    all images, even the ones that can be seen on the blog pre 3.4.1 update cannot be seen, they all show as grey boxes and 0x0 pixles

    Can I clarify? You are talking about the images in the Media Library here? You have no images showing there?

  2. Lisa nikole
    Member
    Posted 1 year ago #

    In the Media Library inside WP there are NO images showing even past ones from years ago. They are all grey boxes showing 0x0 pixels... yep, even that one of Johnny Depp.

    When I go to upload new images the process is very fast.. but it does show something being uploaded.. but then shows as a grey box

  3. Lisa nikole
    Member
    Posted 1 year ago #

    checking with host gator here is what they said about error logs:

    they are going to look at the back end of my WP and my cpanel for me.

    I'll get back to you on that...

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    In the meantime, check your uploads path in Settings->Media. It should be blank in most installs.

  5. Lisa nikole
    Member
    Posted 1 year ago #

    yeah, I saw that on one of your other posts and did that as well, it did not change things... so I set it back to the one it says you should have it as.

    I can change it back to blank since it did not change anything Doing that now.

  6. Lisa nikole
    Member
    Posted 1 year ago #

    It was still blank.. so that was set as is.

  7. Lisa nikole
    Member
    Posted 1 year ago #

    (9:50:30am)Demetria D.:I need to escalate this to our admin team to see if there are any known issues with the wordpress upgrade.

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    All of the issues that we're aware of are documented here but I'm pretty sure you've covered all of those one way or another.

    The lacks of image urls hints at something quite deep & different to anything I've seen before. I'd love to see those error logs. One thing you could try (although I don't normally suggest this for a live site) is to WordPress' enable error logging. Maybe we can get some intel on this problem via that log.

  9. Lisa nikole
    Member
    Posted 1 year ago #

    Demetria D.:It looks like the wordpress upgrade my have wiped out your uploads folder where your media library pictures are stored. If you have an back up, I may be able to restore that folder. I'm checking to see if it just got moved and not deleted

  10. keesiemeijer
    moderator
    Posted 1 year ago #

    Is the "Organize my uploads into month- and year-based folders" checkbox checked (it should).

    At this point I would make a backup of the database and images in your uploads folder.
    http://codex.wordpress.org/Backing_Up_Your_Database

    Also try and set WP_DEBUG to true to see if any errors or warnings will show up on the front or back end of your site: http://codex.wordpress.org/Debugging_in_WordPress

  11. Lisa nikole
    Member
    Posted 1 year ago #

    (10:04:05am)Demetria D.:I am checking on a few things but it looks like that folder may have been deleted by the upgrade. You might check and see if they might and that's a big might have a back up. I don't know if they do.

  12. Lisa nikole
    Member
    Posted 1 year ago #

    It is checked

    I'm not going to change things in WP yet till Hostgator is done looking around.

    they say the upgrade wiped out uploads folder where the library pictures are stored.. so if the common problem people are having is with wordpress and hostgator his may be the answer.

  13. esmi
    Forum Moderator
    Posted 1 year ago #

    they say the upgrade wiped out uploads folder where the library pictures are stored

    well...yes...that would cause problems with images but I'm not sure it explains why the link to the full size image worked but the src to the smaller version wasn't even being generated.

  14. Lisa nikole
    Member
    Posted 1 year ago #

    and at that point I have no idea...

  15. Lisa nikole
    Member
    Posted 1 year ago #

    (10:32:25am)Demetria D.:The images are in the uploads folder so they are there. If logging back in doesn't work you may have to add them back to the media library. Also let wordpress know. They need to tell people if they need to repopulate their media library.
    (10:32:47am)Demetria D.:We are still looking at things.

  16. esmi
    Forum Moderator
    Posted 1 year ago #

    I'm sorry but, with all due respect to Hostgator, that's twaddle! This isn't a WordPress issue, per se. Otherwise we would have been over-run with people screaming about missing images when 3.4.1 was released. In reality, that release (and 3.4 before it) was pretty quiet in terms of support. Additionally, I've never seen this set of symptoms post-upgrade before - which suggests that this was/is server or site specific.

    What happens if you upload a new image? Does it appear in your Media Library? If inserted in a Post, it is viewable on the front end of the site?

    [EDITED]

  17. Lisa nikole
    Member
    Posted 1 year ago #

    I'll be honest, you seem a bit defensive of wordpress in all of the forums I've been on with this problem. There are people out there with this issue and you seem to close the forums when one fix is offered and it does not work. Don't take it personal, it's wordpress and not you that we are trying to find out what happened.

    I do not mean to offend, but honestly, it can be a wordpress issue as well as anything else. Everyone blaming everyone else does not get the job done.

    saying this in thoughts of this forum being silenced as well.

    I really preferred dealing with the other moderator in this case.

    To answer your question.. I've explained this so often now.

    Before the upgrade I saw the images in the media library they had pixels and they showed on the blog

    after the upgrade all ALL my library media went to grey, yet still were able to view on the website. Anything new I uploaded when to grey as everything else and not viewable on the website.

  18. Lisa nikole
    Member
    Posted 1 year ago #

    Oh and it's hostgator.. not bluehost

  19. esmi
    Forum Moderator
    Posted 1 year ago #

    you seem a bit defensive of wordpress

    Only based on experience - honestly. FWIW, I've also logged/reported bugs and tried to bring in core devs to look at potential WP issues. Only a couple of days ago, I was pinging a plugin dev because we suddenly got multiple reports of exactly the same problem after they upgraded a specific plugin.

    At the end of the day, it's going to be all based on numbers. If we have 30 people are having the same problem on different sites/servers at the same time right after an upgrade, then there's every chance that there is a bug. But if it's just one site here or there, then 99.99% of the time, it's site specific.

    Upgrades are not always 100% successful. They can mess up for a variety of reasons - such as a drop in communication during the transfer process or a plugin or theme blocking part of the upgrade process. If there is a core bug, it will hit thousands - if not millions - of sites. Not just one or two. If it's an upgrade hiccup, only a few sites will be affected.

    All of my comments and suggestions thus far have been based upon what you have reported, what I can see in your page's source code and my past experience in assisting with these issues. Given that you were becoming very frustrated in the previous topic with the lack of response, I have been doing my best to assist you. But if you would prefer that I stopped doing so, I will do as you ask.

    Best of luck, I hope you do find a solution to your issue. :-)

  20. Lisa nikole
    Member
    Posted 1 year ago #

    Yes I prefer the other moderator that started to help me here in this new topic

  21. keesiemeijer
    moderator
    Posted 1 year ago #

    I'm with esmi on this one, "This isn't a WordPress issue, per se". But something went wrong with the upgrade and as esmi said "The lack of image urls hints at something quite deep & different to anything I've seen before.". So this is probably an issue we haven't seen happen much before.

    saying this in thoughts of this forum being silenced as well

    You do realize these forums are staffed entirely by volunteers giving up their free time to answer topics. We'll ask people to create their own forum topics. And when a topic gets out of hand it will be closed. That's hardly silencing anything you add here.

    esmi has been nothing but gracious with sharing her free time and knowledge. And I do understand this is frustrating.

    But we're still troubleshooting:
    What happens if you upload a new image? Does it appear in your Media Library? If inserted in a Post, it is viewable on the front end of the site?

  22. Lisa nikole
    Member
    Posted 1 year ago #

    If I upload a new image it appears to upload, but shows only as a grey box as all of them are grey boxes now... the pixels register as 0x0 Then I try to edit that image it shows a grey box or maybe it is an empty box, So I try to upload that empty grey 0x0 image and it shows to me on Safari as a blue box with a ? in.

    I did however find an older version of WP from 9/2011 I'm thinking of uploading that...

    I asked Hostgator to wipe it all clean and I can give it a fresh start

    the most frustrating thing is I did nothing but upgrade. I've spent an entire month following forum posts and trying to make it work. Today I've spend almost 5 hours with hostgator and wordpress.

    So at this point, would it not be easier to just wipe it all out. yes years and years of SEO and pictures and comments and links and start over since no one can find a fix?

    So what about that 2011 do you think I can upload it?

  23. keesiemeijer
    moderator
    Posted 1 year ago #

    So what about that 2011 do you think I can upload it?

    Is this a database backup?

    Before you do anything make a full backup of your site (database and files):
    http://codex.wordpress.org/WordPress_Backups

    Also ask Hostgator if they have database backups from before the upgrade.

  24. Lisa nikole
    Member
    Posted 1 year ago #

    Someone made an backup on my blog and hostgator should have one but I will make sure

    I ried to find info on this wordpress file, but the best I have is the date 9/9/11

    is there a way to find what update this was?

  25. Lisa nikole
    Member
    Posted 1 year ago #

    From searching it looks like it will be 3.2.1

  26. keesiemeijer
    moderator
    Posted 1 year ago #

    Please, before you do anything make a full backup of your site (database and files):
    http://codex.wordpress.org/WordPress_Backups

    And did you ask Hostgator if they make (weekly/mothly) backups of your database?

  27. Lisa nikole
    Member
    Posted 1 year ago #

    I have the back up of my site on my ftp so that is there..

    I've not talked to hostgator yet... I'm trying to figure out what i want to do.

    At this point I don't think I have much of a choice...

  28. Lisa nikole
    Member
    Posted 1 year ago #

    Oh but I will ...then I'll upgrade or downgrade to the 3.2.1 and hopefully work my way back up to the one before 3.4 1

  29. keesiemeijer
    moderator
    Posted 1 year ago #

  30. Lisa nikole
    Member
    Posted 1 year ago #

    Well, right now I'm downgrading to that old file. I've got all the backups.

    I'm not a techky or web developer so a lot of this stuff has me lost. I have NO clue what that other site is talking about. Maybe I'm just to tired for all of this today I don't know.. but the blank screen on my blog now looks more refreshing then all the fighting I was doing to salvage the old one..

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