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[resolved] Images are grey boxes with 0x0 pixels (71 posts)

  1. Lisa nikole
    Member
    Posted 1 year ago #

    I'm posting this because Emsi shut down the last few forums that this was being discussed in and Ben gave me a fix that says my theme is outdated but as previously stated, I checked with my theme created Tofurious and he said the problem was NOT on his end.

    I changed my theme to the basic WP theme and no pics

    I removed my plug ins and No pics

    I checked with my theme creater, he stated not on their end

    I checked with hostgator not their issue

    I reuploaded my WP no pics

    I'd have to say the issue is with WP, since I can't do anything more to make my images come back.

    And actually if there are more then a few of us, which there are, I'd say something has to do with that update, before that.. everything was fine.

    Now my images upload at 0x0 pixels and show as grey boxes..

    So ...

  2. keesiemeijer
    moderator
    Posted 1 year ago #

    Can we have a link to your site?

  3. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

  4. Lisa nikole
    Member
    Posted 1 year ago #

    sure..

    http://www.LisaNikole.com/blog

    You will see the 2nd post down the image of Johnny depp shows, that was before the upgrade. the images that follow are what was loaded after. to me I'm on safari they show up at the blue ? square

    in my library they are all grey boxes with pixel size as 0x0 all my settings are correct, it's just become so frustrating.

  5. Lisa nikole
    Member
    Posted 1 year ago #

    esmi you asked me to post a new topic and I did.

    I have been all through that topic and those fixes did not work for me.

  6. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Do you have a pre-upgrade database backup? Can we see your site using the Twenty Eleven theme with all plugins deactivated?

  7. Lisa nikole
    Member
    Posted 1 year ago #

    No I do not and i wish I had... I never expected an issue since I've never had one in all these years...

    I'd go back if I could in a heart beat

  8. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    You should carry out regular database backups - especially before an upgrade. When did you carry out the upgrade?

  9. keesiemeijer
    moderator
    Posted 1 year ago #

    These are inserted images into the post?
    I can see the image: http://lisanikole.com/blog/wp-content/uploads/2012/08/K0115.jpg

  10. Lisa nikole
    Member
    Posted 1 year ago #

    I have searched the web and these forums and tried the fixes.. I finally did a manual install and another.

    I've yet to fix everything from that.

    I even reverted to a WP theme to see if that would help. I'd give up my theme just to have it all work again.. but that was not the issue either

    I'm stumped and I'm not a developer so there is only so much I can do without making it worse. or a cluster worse then it is.

  11. Lisa nikole
    Member
    Posted 1 year ago #

    Those images are supposed to show on the blog, not a link.

    They are updated into the library but do not show.

    again in library they show as 0x0 pixel grey boxes.. but on the website some see links, I see blueboxes with ? others see nothing. This is running on safari and firefox

  12. keesiemeijer
    moderator
    Posted 1 year ago #

    I don't see the images in my browser, but they have been uploaded. the source (src) of the images is missing:
    <p><a href="http://lisanikole.com/blog/wp-content/uploads/2012/08/K0115.jpg"><img src="" alt="" title="K0115" class="aligncenter size-full wp-image-3052" /></a></p>

    Could you please switch to the default theme twenty eleven to rule out any theme-specific problems.

  13. Lisa nikole
    Member
    Posted 1 year ago #

    I've already done that, but sure, i'll do it again...

  14. Lisa nikole
    Member
    Posted 1 year ago #

    okay It's switched

  15. keesiemeijer
    moderator
    Posted 1 year ago #

    We're troubleshooting here. Some steps have to be taken for that, like switching to the default theme and all plugins de-activated.

  16. Lisa nikole
    Member
    Posted 1 year ago #

    okay all deactivated

  17. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    I cannot even connect to your site at the moment. Are your hosts experiencing problems?

  18. Lisa nikole
    Member
    Posted 1 year ago #

    nope I can connect

  19. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Press CTRL and F5 simultaneously to update your local cache. Or try emptying your browser cache. This should ensure that your web browser fetches a fresh copy of the page rather than serving up an out-dated copy from your own cache.

  20. Lisa nikole
    Member
    Posted 1 year ago #

    Okay.. I did that as well.. (just letting you all know what I've tried)

  21. keesiemeijer
    moderator
    Posted 1 year ago #

    I can connect as well.

    Try:

    - doing a Manual Update.

    - re-running the upgrade via wp-admin/upgrade.php

    After that upload images again and insert them into a post and see if they will show.

    Also check if your host meets the minimal requirements for running WordPress: http://wordpress.org/about/requirements/

  22. Lisa nikole
    Member
    Posted 1 year ago #

    I've checked with my host (see prior post)

    I've done 2 manual uploads via my ftp that is where those kailee images come from

    It's a lot of work for me to upload it manually because my theme has to be reset...

    My host is hostgator

  23. keesiemeijer
    moderator
    Posted 1 year ago #

    Did you delete your wp-includes and wp-admin folders before doing the manual upload? Sometimes that can make the difference.
    Did you re-upload and inserted images after the manual upload?

  24. Lisa nikole
    Member
    Posted 1 year ago #

    I deleted two folders that it directed me to, the other folders I replaced info with as instructed.

    I redid several posts after that but delete them because none of them worked. kept the Kaliee one so I could show how it did not work

    Wait you are to delete the includes and content

  25. Lisa nikole
    Member
    Posted 1 year ago #

    (8:37:19am)Omar Z.:All our servers support (i.e. are capable of running) both PHP 5.2 and PHP 5.3

    This just in from my host....

  26. Lisa nikole
    Member
    Posted 1 year ago #

    I will do the manual upload again if that assures me that my site will get fixed one way or another,,,

  27. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Do you have access to your server's error logs?

  28. Lisa nikole
    Member
    Posted 1 year ago #

    esmi,

    I do not know what those are, so I assume I do not. I can start another chat and ask them but I had them check their side of things last week and they said it was not an error on their side and they blamed the theme. But obviously it's not the theme since it's been changed.

  29. keesiemeijer
    moderator
    Posted 1 year ago #

    I just want to make clear that the images in the "Kailee | Senior Pictures | NE Ohio | Lisa Nikole" post are not just going to show after each troubleshooting step. You will have to upload/insert them after each troubleshooting step.

    Can you see the images in the media library wp-admin > Media > Libriary?

  30. Lisa nikole
    Member
    Posted 1 year ago #

    no, all images, even the ones that can be seen on the blog pre 3.4.1 update cannot be seen, they all show as grey boxes and 0x0 pixles..

    I will again redo the upload and come back here, it will be a few moments till I can do the upload again..

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