WordPress.org

Ready to get started?Download WordPress

Forums

WP-Filebase Download Manager
Ignoring my 2 tickets and email (4 posts)

1 star
  1. happymartin
    Member
    Posted 4 months ago #

    I paid for the pro version of this and I see it's still being updated.

    I've had one question and one significant problem with my license code which prevents me using this on one of my sites.

    I've sent 2 tickets and a follow-up email. It's been 3 weeks already and yet I've not had any response.

    THEIR LACK OF AFTER-SALE SUPPORT IS INEXCUSABLE.

  2. Fabian
    Member
    Plugin Author

    Posted 4 months ago #

    Please do not complain about the Pro version in a review for the Free version.
    If you are not satisfied with the Paid version support open a PayPal case.

  3. happymartin
    Member
    Posted 4 months ago #

    I think Fabiens response here really sums up their attitude to their customer service.

  4. adpatricia
    Member
    Posted 4 months ago #

    Fabian has always responded well. Give him a break he is only trying to direct people to the proper channel for their product.

Reply

You must log in to post.

About this Plugin

About this Topic

Tags

No tags yet.