WordPress.org

1. chanel
   Member
   Posted 3 years ago #

   I've noticed the past few weeks, a lot of topics are going ignored and/or unanswered. I understand the moderators are volunteers and are not bind by contract to reply to every topic. However, it becomes very frustrating to "bump" a topic every few days or so (sometimes every few hours) and not one person can give some form of insight on the issue at hand.

   Is it because we're going a recession or something? Am I missing something here? Correct me if I'm wrong because i would LOVE to know the reason for this.

   Anyone knows of another WordPress Support site that people like myself who are having issues for weeks at a time can go to seek help, other than here?

   In my opinion, being redirected to WordPress Codex, Google or getting ignored simply doesn't cut it. The last 5 topics I posted, were resolved by an outside source (who is not available to help me anymore).

   PS - I'm quite sure people are going to reply with "Maybe it's because no one knows the answer." -_-

2. stvwlf
   Member
   Posted 3 years ago #

   Hi

   I've been answering a lot of questions on this forum lately. For one thing I notice I don't respond to questions I'm not clear on the answer to, thinking someone better informed about that part of WordPress will come along to do a better job than I can.

   I also notice more than a few questions are worded so poorly or ambiguously that its unclear what they are asking for. Sometimes I ask them to clarify but often I skip over them.

   Some people propose convoluted solutions to an issue they are having that are not really aligned with how WP works. Instead of asking for the best way to solve some problem, they ask for help with a complex solution they can't get working. I've noticed that many people coming from that place, when I suggest another approach that would be simpler and easier, don't want to hear that, they just want to make their convoluted approach work. I find I don't have a lot of interest in helping with that.

   Some describe very generic problems - "there is too much space between my image and the next paragraph" or whatever, never post a URL or an example, looking for a non-existent generic answer that would solve that issue for all people at all times.

   Some three feet PHP and CSS code with no example URL on their site, expecting someone is going to read all that code to locate their errors.

   Sometimes I've run a page through the validator to find 100 or 300 errors, for a person with little technical expertise. How are they going to get all of that cleaned up by themselves for free? How does one tell them this? They don't even know what that means.

   I have a limited amount of time to put in here, and I find myself gravitating to questions that clearly lay out an issue, intelligently describe it, and specifically list what they are looking for. That requires the ability to think clearly. It doesn't require a lot of technical aptitude. Posting a URL that demonstrates the problem is courteous and lets someone quickly look into specifically what is wrong on that site. I think those who clearly communicate what is wrong and what they are looking for, most of the time receive an answer.

   Remember that everyone here answering questions is motivated by a desire to help.

3. chanel
   Member
   Posted 3 years ago #

   thanks for responding with your view of things stvwlf. I think those are great reasons you've posted.

   So, let me pick your brain, did I leave out pertinent information in these following topics as to why they went unanswered? (in your opinion):

   http://wordpress.org/support/topic/250776?replies=5

   http://wordpress.org/support/topic/250693?replies=4

   http://wordpress.org/support/topic/245487?replies=10

4. jcow
   Member
   Posted 3 years ago #

   Continually "bumping" your post over the course of one day can be a problem when you want an answer.

   A lot of people will skim through for postings that only have 1 post in them in order to try and get people some help. You effectively had a conversation with yourself, from a quick-look point-of-view, you didn't need help because somebody was helping you.

   Also posting that much code (your first link) can turn people away, especially when it is not tagged as "code", making it even more chaotic.

   Usually the listings I see go unanswered are heavily documented or answered over and over already, or the questions are too ambiguous and hard to understand, or, sometimes, when you keep posting on top of yourself, so people don't see that your thread needs attention.

   Just my perspective.

   EDIT: Also, in the third link, you commented on a [resolved] post, nobody is going to check that posting because it is marked as being resolved already. A better bet would be to make new posting, and link to the resolved posting. And then let it go for a day...

5. chanel
   Member
   Posted 3 years ago #

   Continually "bumping" your post over the course of one day can be a problem when you want an answer.

   1 - "bumping" a topic is so it can go back to the front page. Most likely a new volunteer will be able to see it, not when it's on page 6 of the forum lists. And I don't see why someone would purposely ignore it just because I "bumped it too much". That just shows cattiness amongst adults.

   A lot of people will skim through for postings that only have 1 post in them in order to try and get people some help. You effectively had a conversation with yourself, from a quick-look point-of-view, you didn't need help because somebody was helping you.

   2 - Don't be so quick to assume. Just because someone else ended up helping me, doesn't take away from the fact that I still needed help. It may have took that person, and myself, hours to figure it out, where has here, it would have took an hour maybe?. Also, having someone else help me could have had a monetary value ($$$ per hour).

   Also posting that much code (your first link) can turn people away, especially when it is not tagged as "code", making it even more chaotic.

   3 - Oh! So posting TOO MUCH information isn't the operative thing to do now? For the specific topic I needed assistance with, the issue WAS in the actual code. Which i knew for a fact. i just didn't know where to find it, being that I'm a php novice.

   Usually the listings I see go unanswered are heavily documented or answered over and over already, or the questions are too ambiguous and hard to understand, or, sometimes, when you keep posting on top of yourself, so people don't see that your thread needs attention.

   4 - That's null & void in my situation (and other topics I've seen ignored by other members) because none of those entities apply to me or them.

   Just my perspective.

   5. Thanks for submitting your view on the matter.

6. whooami
   Member
   Posted 3 years ago #

   hey, while we are posting links to other threads, here's a good one:

   http://wordpress.org/support/topic/68664?replies=6

   "Bumps". Do not bump posts on this forum. Putting posts at the top doesn't help them get noticed here. The volunteers who try to answer questions look for those without replies first. If you bump a post, then it disappears from the "no replies" view. DO NOT BUMP.

   shall I bold that?

   heres another:

   http://wordpress.org/support/topic/232963?replies=4

   Always post your URL.

   Use "Search" - not just WP but a web search. You will be surprised what you find.

   Please do not add to posts that are resolved or two or three months old. This goes for questions, comments, helping or asking for help. Don't live in the past! Come to the light . . .

   Please don't trash WP or the folks who voluntarily try to help you. You will more than likely get better assistannce.

   Please don't high jack a post with a problem that is "exactly the same as mine." It more than likely is not.

7. whooami
   Member
   Posted 3 years ago #

   finishing up:

   That's null & void in my situation (and other topics I've seen ignored by other members) because none of those entities apply to me or them.

   so what. Look, threads go unanswered, thats the way it goes. When the ratio of people answering questions to the ratio of people asking questions is the way it is, thats going to happen.

   you want to improve the ratio then instead of over-analyzing stuff.. here:

   http://wordpress.org/support/view/no-replies

   Chip in, youve been a member here for 2 years. be sure to write out a reply, even if its identical to something you had to personally hunt down in the docs too..

   remember, you said:

   In my opinion, being redirected to WordPress Codex, Google or getting ignored simply doesn't cut it.

8. jcow
   Member
   Posted 3 years ago #

   The thing is that I just told you what I have observed here, you can deny it, but then you can continue to get such poor response to your threads as well.

   It isn't "cattiness", it is the way it is. It isn't personal, but I don't have time to check every thread on here. I have a job and a life. So in an effort to help things, I tend to skim for something that jumps out as something I know or someone who needs help and isn't getting it.

   Your attitude is not very inviting to help, I have to say... We try to function as a community with a common interest and help each other out. Nobody is entitled to anything on these forums. Period.

9. chanel
   Member
   Posted 3 years ago #

   Hey whooami. In all fairness, I have never seen that sticky post because I was posting my inquiries in the correct section "How-To and Troubleshooting - Once you get your blog up and running". The only forum section I am active in is the How-To and Troubleshooting. I notice that's in "Request & Feedback". Maybe someone can implement that sticky thread HERE as well?

   I always do a web search. Posting here is always my last resort when I am unable to solve an issue. Now if someone is able to find the solution in a web search, that's because they worded it differently.

   I haven't trashed anyone here.

   I always post my url, when applicable.

   (I'm sure someone can testify to this) - But plenty of times I've seen other people post a NEW topic for their issue, just for a moderator, in a "smart ass" way, redirect them to an old topic providing the resolution or that is similar to theirs.

   Which i did here: http://wordpress.org/support/topic/245487?replies=5
   In this case, that is why I responded that one time to an old post. I didn't want to go thru the chastising of posting a new topic, for something that's already been solved. Also, my question was slightly different than the main topic, I just needed clarification on how to place the code.

10. chanel
    Member
    Posted 3 years ago #

    so what. Look, threads go unanswered, thats the way it goes. When the ratio of people answering questions to the ratio of people asking questions is the way it is, thats going to happen.

    you want to improve the ratio then instead of over-analyzing stuff.. here:

    http://wordpress.org/support/view/no-replies

    Chip in, youve been a member here for 2 years. be sure to write out a reply, even if its identical to something you had to personally hunt down in the docs too..

    Since you found the time to check my profile, you should have also seen that I haven't been active daily for the past 2 years I've had this account. And yes I have responded to topics that I know a solution to, or have had experience with. may not reach your standards but I have made effort when I can. Need I remind you that I am a novice and I really don't understand php? So I apologize if my reply count to other issues doesn't reach your contribution expectation.

11. chanel
    Member
    Posted 3 years ago #

    The thing is that I just told you what I have observed here, you can deny it, but then you can continue to get such poor response to your threads as well.

    It isn't "cattiness", it is the way it is. It isn't personal, but I don't have time to check every thread on here. I have a job and a life. So in an effort to help things, I tend to skim for something that jumps out as something I know or someone who needs help and isn't getting it.

    Your attitude is not very inviting to help, I have to say... We try to function as a community with a common interest and help each other out. Nobody is entitled to anything on these forums. Period.

    It's not a personal issue so why are you taking it personally jcow?

    In my opinion, I think helpers are purposely ignoring topics. Just like you all have your opinion of us who need help.

    Furthermore, if it appears that I have an attitude IN THIS THREAD it's because I am frustrated. I have shown no attitude in my previous topics.

12. whooami
    Member
    Posted 3 years ago #

    In my opinion, I think helpers are purposely ignoring topics.

    and what if they, what if WE are?

    isnt that a gimme???

    I will be the first one to stand up on a BIG chair and proclaim it on high.

    I purposely ignore certain posts.

    This is a volunteer forum -- no-one has to answer anything.

13. jcow
    Member
    Posted 3 years ago #

    See. I don't see how I am taking anything personal? I am trying to help you understand.

    The idea that every developer that comes on here to answer questions is purposefully ignoring you, is a little bit ridiculous.

    You can continue to be frustrated or you can try listening to the very people who you say aren't helping you for ideas on how that situation could possibly be improved.

14. whooami
    Member
    Posted 3 years ago #

    what does this thread have to do with your blog, chanel? isnt this a forum issue?

    Ya think you could have put this in the misc. section?? Im just saying...

15. Otto
    Tech Ninja
    Posted 3 years ago #

    1 - "bumping" a topic is so it can go back to the front page. Most likely a new volunteer will be able to see it, not when it's on page 6 of the forum lists. And I don't see why someone would purposely ignore it just because I "bumped it too much". That just shows cattiness amongst adults.

    After you bump, I never see your post. Particularly, when I'm browsing these forums for questions, I use this view: http://wordpress.org/support/view/no-replies

    Once a topic has a second post, it goes away and I (and many others) never see it.

    So, don't bump. If I find bumps, I'll remove them without a second thought, mainly to get your post back into the views people actually use. Not everybody is looking at the "front page". Most knowledgeable people on these forums don't, in fact.

    2 - Don't be so quick to assume. Just because someone else ended up helping me, doesn't take away from the fact that I still needed help. It may have took that person, and myself, hours to figure it out, where has here, it would have took an hour maybe?. Also, having someone else help me could have had a monetary value ($$$ per hour).

    If you need help within an hour, or even a day, then this is not the right place to do it. People do have lives, you know. I check these forums maybe twice a day? Three times at the most? A 2-day response time is not unexpected when you're asking on a forum.

    Secondly, yes, time of people often costs money. The fact that you can't get the same level of help for free is not really surprising.

    In my opinion, being redirected to WordPress Codex, Google or getting ignored simply doesn't cut it.

    Time is the key factor here. Most people don't have a lot of it available. So if I or somebody else simply gives you a link, then either a) the information you want is there, or b) they *thought* the info you wanted was there, even if it was not. Posting just a link is not supposed to be insulting, it's supposed to be quick. Most of the time, a simple link to a search or to the codex is enough to answer the question.

    http://wordpress.org/support/topic/250776?replies=5

    Never add your new problem to somebody else's old thread, even if the problem is the same one or you have questions about the solution. It's not likely to get noticed that way. Create a new thread and link to the old one in your post.

16. chanel
    Member
    Posted 3 years ago #

    Anyways, on the brighter side of things, I didn't know bumping a topic was making the matter worse. I didn't know there was a "No Replies" section either. So I do admit I was wrong & I apologize about that.

    Nevertheless, thanks jcow, stvwlf & otto42 for giving me a more mature view on how things are run around here.

17. Marventus
    Member
    Posted 2 years ago #

    Hello, there. Even though almost a year has gone by since the last reply to this thread, it still caught my attention because I'm having similar issues to the ones the OP was having at the time: my threads don't usually get answered, and days go by without a single reply. When the occasional reply is posted, it's already too late, either because I'm trying a different approach to solving my problem, or because I already figured it out, except for the issue explained in this thread, which I have not been able to figure out yet. Since I'm new to WP, I made the mistake of bumping it once (without knowing the full implications of that action, since I was not aware of the consequences yet).
    I know that support staff here works pro bono and I also know how many threads are posted every single day, which is why I've been trying to help around from the very first second I joined (despite of the ungratefulness of certain posters that don't even thank you for your help or don't keep you posted about the results).
    I would like to finish this post with a suggestion: since bumping posts is keeping posts outside of the "unanswered" list, why not set a filter so as not to count the OP's posts as "replies"? There are a lot of people out there that do not know how WP Forums work all that well on the inside, or that forget to mention something on their first post (link, issue, detail, etc.) and post more information in a new post right after their first.
    Thanks!

18. Samuel B
    moderator
    Posted 2 years ago #

    despite of the ungratefulness of certain posters that don't even thank you for your help or don't keep you posted about the results

    I certainly don't need a thank you, but would like to know if solutions work or not. It stinks to answer a problem and the op never comes back.

    As for bumping - realistically - don't 99% of forums have rules against it?

    forget to mention something on their first post (link, issue, detail, etc.) and post more information in a new post right after their first.

    I don't know of any mods that consider new and helpful info as a bump.

    Also, I don't answer threads when I don't have a clue - like your link above. :>)

19. Marventus
    Member
    Posted 2 years ago #

    Hi Samboll, thanks for getting back to me on that.

    I certainly don't need a thank you, but would like to know if solutions work or not. It stinks to answer a problem and the op never comes back.

    You're right. I don't "need" a thank you either. It was just an example of the lack of courtesy and appreciation (from users) I've been witnessing in the Forums since I became a member. Although, I have to admit the "thank you" WAS a little too naïve of me, wasn't it? ;-)

    I don't know of any mods that consider new and helpful info as a bump.

    I think we misunderstood each other here. I was referring to what one of the users mentioned earlier about the "No Replies" section and how some contributors use that category to skim through unanswered posts. So, unless that category works with some sort of filter, it would not be able to separate "bumping" from "new information", since it would automatically not include all threads with more that one post. Am I getting it right?

    I don't answer threads when I don't have a clue - like your link above.

    That's ok, don't worry about it. I know it's pretty complicated. However, since I have your attention, could I ask you to delete my second post so my thread is visible in the "No Replies" section again? I still have hope that somebody might be able to help me (am I being naïve again?)
    Cheers!

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