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1. dawesinnz
   Member
   Posted 9 months ago #
   

   Hi guys,

   I run http://www.dawes.co.nz and have a template that is a few years old, but functional. Only in IE9 do I get this behaviour and using compatibility mode is a temp fix - however that's not good enough for my readers.

   Whenever my contact form is clicked, or other parts, the background goes black and can't see the content. I have consulted the mighty internet, added stuff like:

   <meta http-equiv="X-UA-Compatible" content="IE=8"> to the header - no difference.

   <?xml version="1.0" encoding="UTF-8"> as the very 1st line, broke the site

   Can anyone offer any advice of where to go next please? I have searched and tried everything to date to force compatibility mode but it doesn't seem to make a difference.

   Help me Obiwan - you're my only hope!
   Mike

2. esmi
   Theme Diva & Forum Moderator
   Posted 9 months ago #
   

   Have you tried:

   - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

   - switching to the Twenty Eleven theme to rule out any theme-specific problems.

   - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

3. dawesinnz
   Member
   Posted 9 months ago #
   

   Yes I have, the behaviour is indicative of the lightbox plugin, when you click a photo for example it would show the image and darken the background, but it's on every click of stuff and I can't see anywhere to disable lightbox or equivalent.

   Cheers

4. Andrew Nevins
   Volunteer Moderator
   Posted 9 months ago #
   

   Only in IE9 do I get this behaviour and using compatibility mode

   Which version of Internet Explorer are you replicating in compatibility mode?

5. esmi
   Theme Diva & Forum Moderator
   Posted 9 months ago #
   

   Try deleting the lightbox plugin.

6. dawesinnz
   Member
   Posted 9 months ago #
   

   Sorry to confirm

   If I use IE9, I get the fault
   If I use IE9 and click the Compatibility mode button I don't.
   It works in Chrome
   It works in FF
   Don't have Safari but presume ok

7. Andrew Nevins
   Volunteer Moderator
   Posted 9 months ago #
   

   I'm using IE9 and this darkened background also occurs when clicking elsewhere on the page.

8. dawesinnz
   Member
   Posted 9 months ago #
   

   I don't seem to have a lightbox plugin to delete, either in the console or the dir on server - if it's bundled in the template I have no idea how to uncouple it

9. dawesinnz
   Member
   Posted 9 months ago #
   

   Andrew, but if you hit the little broken page button it works after reloading yeah?

10. Andrew Nevins
    Volunteer Moderator
    Posted 9 months ago #
    

    Yes Dawesinnz,
    But there is clearly a serious issue and success in compatibility mode should not defer this.

11. esmi
    Theme Diva & Forum Moderator
    Posted 9 months ago #
    

    Try switching to the Twenty Eleven theme to confirm that it's a theme-specific problem.

12. dawesinnz
    Member
    Posted 9 months ago #
    

    If I switch, when I switch back will my widgets and sidebar content just come back or does it all have to be reset?

13. esmi
    Theme Diva & Forum Moderator
    Posted 9 months ago #
    

    Your theme's settings and widgets will have been retained in your database. They should activate immediately as soon as you switch back to the old theme.

14. dawesinnz
    Member
    Posted 9 months ago #
    

    Think I have fixed it - Took out the line:

    <link rel="stylesheet" type="text/css" href="<?php bloginfo('template_url'); ?>/assets/css/lightbox.css" />

    From header and works ok, tested on pages and all displaying ok.

    Took a backup of the file just inacse.

    Thanks for taking the time to assist

    Mike

15. Andrew Nevins
    Volunteer Moderator
    Posted 9 months ago #
    

    Your lightbox may no longer work where once was necessary.

16. dawesinnz
    Member
    Posted 9 months ago #
    

    That's fine, I didn't like that feature anyway

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