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Google Language Translator
[resolved] IE 8 and IE 9 Compatible? (22 posts)

  1. noble5155
    Member
    Posted 9 months ago #

    I tried using the plugin in a Theme called Avada and it works great - EXCEPT for in IE 8 and IE 9 is their an issue with Translate and these versions of IE?

    It messes with the format of the theme navigation background color.

    http://wordpress.org/plugins/google-language-translator/

  2. Rob Myrick
    Member
    Plugin Author

    Posted 9 months ago #

    HI noble5155, thanks for your question.

    I will have to check into this. I do own the Avada theme, and can do some testing. I also know that Avada has TONS of stuff going on in the background, which could affect things.

    Please allow some time for me to check into this.

    Thanks!

  3. noble5155
    Member
    Posted 9 months ago #

    Wow! I'm impressed!

    I never thought I'd get a response to this question!

    Here is my issue - it is very strange.

    IF you visit this site I'm working on:

    http://www.ng-sandbox.com/excargo

    IF you view it in any browser the MAIN NAVIGATION that is that brown color shows up fine - using the Translate Plugin - BUT if you view it in IE9, IE8, IE7 the navigation shows up white.

    Remove the plugin and in IE9 it shows up! STRANGE.

    Unfortunately my client uses IE9 and once I installed Translate she could no longer see the navigation bar.

    I could sort of test it out using this online tool:
    http://netrenderer.com/index.php

    The support over at Avada was very helpful as we went back and forth trying to figure out if it was a caching problem, server side caching problem, plugins, my client dumping her cache, the CSS I put in the custom CSS area to make that nav bar show up the brown color.
    Finally I removed all of the plugins and by process of elimination narrowed it down to the Translation plugin.

    I called my client up and asked her to view site with Plugin and without and the moment she REFRESHED when I turned it off the navigation was correct for her IE9 Browser - Windows 8.

    So... something is going on between the Avada Theme and Translation Plugin.

    Or could it be fighting with some other plugin I have installed???

    I do appreciate your email - I understand this is probably low on your list of things to do and my scenario is kind of rare.

    Thanks again

    Paul

  4. Rob Myrick
    Member
    Plugin Author

    Posted 9 months ago #

    Hi Paul, I took a screenshot of what I'm seeing, in IE9 its looking good on my side. Maybe you have fixed this by now. I'll check IE8 next.

    http://www.studio88design.com/support/

  5. Rob Myrick
    Member
    Plugin Author

    Posted 9 months ago #

    I just checked IE8 and it looks good, just like IE9, but when I view the site with IE7 standards, the brown menu items are vertically stacked. I'm assuming you might have fixed this by now, because the site looks good.

    Let me know if I can provide you with any further support on this,, and if you fixed this, please let us all know here, and what you did to fix this issue :)

    Thanks!

  6. noble5155
    Member
    Posted 9 months ago #

    Here is the deal - I cloned the site and put excargo2 on a different server space and upgraded the Avada Theme to see if the update would fix it.

    On that set up http://www.ng-sandbox.com/excargo2 I turned off the translation plugin.
    The navigation there works when Translator is off in IE9

    You can see it on the original site where she was seeing the navigation fail due to the Translation plugin, using IE9

    See it here: http://www.ng-sandbox.com/excargo

    Does this make sense?

  7. noble5155
    Member
    Posted 9 months ago #

    http://www.ng-sandbox.com/excargo2 - translator off - Navigation works in IE9

    http://www.ng-sandbox.com/excargo - translator ON - Navigation fails in IE9

  8. Rob Myrick
    Member
    Plugin Author

    Posted 9 months ago #

    noble5155, I am seeing that "About Us" disappears from the navigation on the /excargo site, but I'm still seeing the navigation in full brown, and it looks identical to that of /excargo2.

    Also I see on /excargo that there's more padding in the header up at top, or it's taller somehow, but navigation is still there, the navigation drop-downs appear and they are fully clickable. And also the main navigation works and is fully clickable.

    Am I missing something?

    Please be specific if there's something I totally missed.

    Thanks!

  9. noble5155
    Member
    Posted 9 months ago #

    My client is using Windows 8, Browser IE9

    When she views http://www.ng-sandbox.com/excargo she does not see the brown navigation bar when the Translation plugin is ON.
    I deactivate Translation and she refreshes she can see the correct design.

    Ignore /excargo2 - this is where I updated the theme Avada and turned off Translation and have been doing more design work. There are a bunch of changes there from /excargo.

    /excargo still has the Translation plugin on, this is where you can see the navigation bar showing white or clear instead of brown in IE9
    At least this is how my client sees it as well as when I view in a IE replicator online.

    Not sure if this answers your questions.

    Paul

  10. Rob Myrick
    Member
    Plugin Author

    Posted 9 months ago #

    Hi Paul, honestly I would try and get to as many computers as possible to get a true feel of whether or not her specific browser has the issue, because I'm viewing /excargo and it looks great here. I'm at a loss...sorry.

    Did Avada support visually identify this as a problem as well? Or did they use your client's experience as a basis for examining this problem? My only advice at this point would be to 1) view the web site from other computers, and 2) if you find a problem, test by looking at least 2 other computers to confirm it's not an isolated event.

    Let me know if I can help you further with this. I don't like leaving issues unattended :)

    Thanks Paul!

  11. noble5155
    Member
    Posted 9 months ago #

    I have never been to her office - she claims (not sure if it's true) everyone in her office was also seeing it wrong on IE9 that she asked to view it.

    Once Avada told me to go through each Plugin to see if that was the issue I did that with her - when I turned off Translator - the problem went away for her.

    Here is the custom CSS that is making up that brown nav bar background.

    Actually here is the CSS for the top GREEN and main BROWN bars

    #wrapper .header-social {
    background-color: #5B8F22 !important;
    }

    #small-nav { background-color: #60542B !important; }

    #small-nav {

    background-color: #60542B !important;

    }

    Is it possible this CSS is conflicting with something?
    That is what is so strange about this conflict.

  12. noble5155
    Member
    Posted 9 months ago #

    Here is a screen capture of what she sent me last week.

    See it here:

    https://www.dropbox.com/s/dgv2zlye8iejaoq/Ashley_customer_Screenshot.jpg

  13. Rob Myrick
    Member
    Plugin Author

    Posted 9 months ago #

    Hi noble5155, I will keep looking to see if I can be of any help. It might be a day or two, but I will check for you. I don't believe CSS is conflicting in any way. But not sure.

    In the meantime, can you try verifying on other computers outside of yours and hers? It might provide some other leads as to what is happening. I will also check into Source Code a littler deeper.

    Also, if you send me email - I can try and look myself as well. Contact me here if you want - http://www.studio88design.com/get-in-touch/

    Thanks!

  14. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Hi noble5155, I just updated the plugin to version 2.7, which I know took care of some display issues for IE browsers. Would you mind updating and letting me know if your clients still has display issues?

    That would be most awesome if you update us here.

    Thanks for posting this issue -

  15. noble5155
    Member
    Posted 8 months ago #

    Wow - I am really impressed with your desire to fix this issue for me.

    I've tested it using this site: http://netrenderer.com/index.php

    And I think you have fixed it.

    The new temp url is http://ng-sandbox.com/excargo2/

    I have a phone call into my customer to have her look at the site using her browser to see if it blew away the brown navigation bar that was happening previously.

    Once she tests it and replies to me I will return to let you know the status.

    I do appreciate all your help!

    Paul

  16. noble5155
    Member
    Posted 8 months ago #

    Great news!

    She has reported that the issue has gone away!
    What ever you did worked and the brown bar navigation plays well with the plugin!

    I sure appreciate your dedication to fixing this.

    In widgets I found the module called: Google Language Translator
    It gives this error: There are no options for this widget.

    Instruction are to: Go to Settings > Google Language Translator to configure this widget.

    I have done so, but it still does not accept that in the widgets area.

    I was able to put the language translator in the sidebar by using the Text Widget and using the shortcode.

    I'm I doing something wrong when trying to use the Widget Module that is part of the Plugin?

    See site here for sidebar location for Spanish option:

    http://www.ng-sandbox.com/excargo2

    Thanks!

    Paul

  17. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Hi Paul, sorry for the delay in my response here. You are doing everything correct in terms of using the widget module. There are no settings for this located in the actual settings page.

    The widget is simply telling you that no options exist for using it. The widget simply places the translator for you, and that's it.

    I will probably change the wording on this, since that could be confusing.

    I'm so glad all worked out for you. I will close this as resolved, but feel free to continue posting here if you still experience issues.

    Thanks so much!

  18. noble5155
    Member
    Posted 8 months ago #

    Rob

    Yikes. I'm not sure what is going on but translator plug is not working again.

    Here is the deal. When you sent me the notice to update the plugin I was on a computer that runs Firefox - it worked of course. I looked at it in the IE9 replicator and it seemed to fix the navigation bar issue.
    I sent to my customer to view and it worked for her - last week.

    Not sure what has changed but when I tried looking at the site from home using Chrome - the navigation is all messed up (SEE SCREENSHOTS)

    I called my client and she is now not seeing it correctly either using IE9.

    The only other plugin I ACTIVATED was BAW Multipass for Protected Pages
    But on the phone with my client I DEACTIVATED it and that did not cure the issue seen in screenshots.

    Not sure WHY it worked for her last time and now it does not.

    Any clue?

    http://www.ng-sandbox.com/excargo2

    http://ng-sandbox.com/excargo2/lightweight-equipment/ for an example where the plugin is in the side bar to read in Spanish.

    See screen captures here:

    This is with Translator ON
    https://www.dropbox.com/s/qyw11594otfcl76/chrome.jpg

    https://www.dropbox.com/s/6g8938nzbhhxqr9/chrome2.jpg

    What is happening is the site looks correct for a second or two but when the plugin kicks in the sidebar and displays the pull down for English or Spanish the navigation goes bad and shows like the screenshots.

    Now in my version of Chrome
    see screen shot
    https://www.dropbox.com/s/orx4u01j7x737gz/chromeVersion.jpg

    Clues: A friend showed me what she sees on her Chrome and it looks correct. Not sure what version she uses but here is a screenshot:

    https://www.dropbox.com/s/0bqvblyep1uhlr9/tw_chrome1.png

    This is with and without the plugin ACTIVATED.

    Also the only thing different that I added since the approval where my customer saw it correctly on IE9 was the Twitter Feeds at the bottom of the website - I took those out of the widgets area and both her and I still had the issue with the Translator Plugin.

    This is the strangest thing.
    What could have happened?

    Please send me an email and I can send you my phone number if non of this makes sense!

    Paul

  19. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Hi Paul, yes I see it messing up now, something odd is happening. I'm going to take a look here and try and get you an answer.

  20. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Hi Paul, would you mind providing me user access to the site? It would need to be an admin access. Would you be okay with that? You can submit the login here: http://www.studio88design.com/get-in-touch/. I will try some standard procedures for finding the issue.

    Thanks! Rob

  21. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Paul, what's odd is that Spanish seems to work just fine, but not English. This could be a Google thing, but if I have access to the site, I should be able to narrow down some issues.

    Thanks!

  22. noble5155
    Member
    Posted 8 months ago #

    Rob:

    I just sent you admin info to login to poke around - I also sent you my contact info to call if you need to.

    I'm available at any time - hoping to finish this project soon and go live for them.

    Thanks for your dedication to this STRANGE issue.

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