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I registered, new password now I can't access my Dashboard! (10 posts)

  1. Kristina Applegate
    Member
    Posted 2 years ago #

    I have been enjoying WordPress for a year or so now. I have five blogs. I recently updated my computer by taking out unwanted cookies and add ons. When I returned to WordPress I was asked to register my site, so I did. I had to get a new password. When I returned to work on my blogs, there was no Dashboard access to work from.

    HELP! Can anyone simply tell me what I did wrong? I LOVE WORDPRESS!

    Thank you, Kristina at Kids Share Workshops

  2. Brad Markle
    Member
    Posted 2 years ago #

    When I returned to WordPress I was asked to register my site, so I did.

    Can you explain further what you mean? Was it asking you to re-install WordPress?

    When I returned to work on my blogs, there was no Dashboard access to work from.

    What happens when you try to access domain.com/wp-admin

  3. Kristina Applegate
    Member
    Posted 2 years ago #

    Hello,
    I was accessing WordPress through Yahoo, I normally use Google. WordPress was asking me to register my name: http://wordpress.org/support/profile/kristinaapplegatelutes
    and reset my password at: http://wordpress.org/support/bb-reset-password.php

    I only did these two things. I am seeing that am logged in at WP but no Dashboard to access. When I accessed domain.com/wp-admin it is a website to sign up for Domains? Not sure why you are asking me this?

    Thanks!

  4. Brad Markle
    Member
    Posted 2 years ago #

    Hi kristinaapplegatelutes, that sounds like a strange email. I'm not sure why WordPress was asking you to register your name and reset your password. I would double check that email and ensure it wasn't a phishing email.

    Sorry for the lack of clairty on domain.com/wp-admin. What I meant was, if you replace domain.com with your actual domain name, can you access your dashboard that way? What happens when you do? Are you at least prompted for a username and password?

  5. I don't think he literally meant domain.com/wp-admin. Rather, what happens when you go to http://www.YOURWEBSITEURL.com/wp-admin.

  6. Kristina Applegate
    Member
    Posted 2 years ago #

    Brad, this is so strange. I was able to get into my dashboard through another link. I am worried this was phishing. I hope I have not created a problem for myself. I did reset my password again to be sure. All seems good now. I hope it stays that way!

    Thank you! Kristina

  7. Brad Markle
    Member
    Posted 2 years ago #

    Hi kristinaapplegatelutes, glad things are working! If you want to be on the safe side, it may now be a good idea to change passwords and ensure you have backup copies of your website.

    You may also want to doublecheck the links in those emails and make sure they go do wordpress.org and not wordpress.someotherdomain.org

  8. Kristina Applegate
    Member
    Posted 2 years ago #

    Thank you Brad! I have changed my password and will also see about back up copies of my website. Not sure how to do that? Would you be able to explain how that is done? I will check those emails now.

    Thanks again! Kristina

  9. Kristina Applegate
    Member
    Posted 2 years ago #

    Ok, all links look good. I posted my help request to the page that has the new registration, where you found me. I think I am ok? Thanks!

  10. Brad Markle
    Member
    Posted 2 years ago #

    Here's some official WP documentation for backing up your site, let me know if you have any further questions, happy to help!

    http://codex.wordpress.org/WordPress_Backups

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