WordPress.org

1. Boo_77
   Member
   Posted 3 years ago #

   UG. I was trying to upgrade. I think I did something REALLY wrong. My site is gone. I can't get in to wordpress admin. I DO have a back up, but I think the problem goes way past needing a backup just yet.

   So I went to my cpanel.
   To Fantastico.

   Here's where I went wrong. I deleted wordpress instead of upgrading wordpress.

   And then to make matter's worse. I thought, that I needed to do something in my FTP.

   So I have played in that part too. And still no site back.

   I am not really sure what to do next. I have tried to do a restore over in the cpanel and it says "loading, sending request" I assume it would take a long while to do that so do I let it go and just see what happens?

   I really don't know where to start with getting this fixed. Any help would be appreciated.

   Boo from http://discoverboo.com

   What also puzzles me is that my favicon is still there.

2. Roy
   Member
   Posted 3 years ago #

   With a little luck, the worst that happened was that you deleted your wp-config file along with the rest. This can be solved relatively easily by doing a new install and enter the 'old info' in the new wp-config file. The database (hopefully) is left intouched and all posts, etc. are still there.
   If you action deleted everything, including the database, you will indeed have to restore the backup.

3. Boo_77
   Member
   Posted 3 years ago #

   So, I should cancel the current restore that is "sending request"

   And then am I doing the new install in fantastico? Because I did that already and that was when it went ka-poof. Or do I need to reinstall the newer version of wordpress in to my FTP??

   I am so confused. Last time I did this it went so easily. I had not a single problem.

4. Ravi Raj
   Member
   Posted 3 years ago #

   Try making manually.

   Download wordpress latest version from http://www.wordpress.com extract the downloaded zip. Rename wp-config-sample.php to config.php and then edit the config.php file according to your suite (your database and username and other details), save the file.

   copy the complete extracted wordpress into your public_html folder.

   [signature moderated Please read the Forum Rules]

5. Roy
   Member
   Posted 3 years ago #

   Boo, do you have a control panel or plesk or something? First have a look if you still have a database with content. If that is the case, then do the (manual) install/upgrade. If not, proceed with the backup restore request.

6. Ravi Raj
   Member
   Posted 3 years ago #

   Boo, do you have a control panel or plesk or something? First have a look if you still have a database with content. If that is the case, then do the (manual) install/upgrade. If not, proceed with the backup restore request.

   Backup the database first. Then do whatever you like if you want to save your data.

7. Boo_77
   Member
   Posted 3 years ago #

   etdbaster. I will try that tomorrow if this hasn't been solved. I am in Australia and it's getting late.

   But I have one more question before I try anything else.

   In my cpanel/fantastico if I go to the part where you install/remove wordpress, it only has wordpress 2.7 available. No 2.7.1

   I currently have 2.7.1 in my FTP but if that version isn't available in my cpanel could THAT be the problem??

8. Roy
   Member
   Posted 3 years ago #

   Since you said that you already have a backup, my advice it to first see if your database / blog content is where it should be and if that if the case, install a new WP manually. I have no clue what these automatic installs of fantastico do, so I don't trust them.

9. figaro
   Member
   Posted 3 years ago #

   See if the videos below demonstrating how to upgrade with Cpanel are of any help.

   http://educhalk.org/blog/?p=17

10. Boo_77
    Member
    Posted 3 years ago #

    Gangaleri I am getting a little worried.

    You said make sure the database/blog content is where it should be.

    But the file that I always get when I do a back up through cpanel looks like this...

    Backup-2.22.2009_08-05-46_discover.tar.gz

    And I don't know how to open that to see. Maybe I have been "back up" the wrong way. I have watched the video (1 not 2) that figaro sent a link to and all of that was chinese to me. I've never gone in to that SQL thing.

11. whooami
    Member
    Posted 3 years ago #

    But the file that I always get when I do a back up through cpanel looks like this...

    Backup-2.22.2009_08-05-46_discover.tar.gz

    thats perfectly normal.

    a tar.gz is a compressed archive, like a .zip file. you can open that file with winzip, for instance.

12. thisisedie
    Member
    Posted 3 years ago #

    @etdsbastar

    If you're going to be solving peoples problems you might start by not giving them incorrect information. You don't download WP at wordpress.com. You download it by clicking the red link in the upper right side of this page that days "download".

13. Roy
    Member
    Posted 3 years ago #

    Boo, what I'm trying to say is: use your Cpanel to see if the database is still there. If it is, you don't need the backup, you can just reinstall WP with the old database information.
    If the database was deleted, then you'll need your backup to restore things.

14. Boo_77
    Member
    Posted 3 years ago #

    Hm. I am trying. I don't really know how to use my cpanel. Up until now I didn't know that it had so many other features that would apply to me. I am still relatively new to all of this. With those instructional video's I can see where everything is but that doesn't mean I will know if the database is still ok.

    I am having trouble with my wordpress password and account. We reinstalled wordpress to the FTP and have replaced all of the files that we took out to keep safe. And this is the warning we get now if we try to view the site.

    Error establishing a database connection

    This either means that the username and password information in your wp-config.php file is incorrect or we can't contact the database server at localhost. This could mean your host's database server is down.

    * Are you sure you have the correct username and password?
    * Are you sure that you have typed the correct hostname?
    * Are you sure that the database server is running?

    When this originally happened, when I tried to log back in to wordpress admin and then even here, I had a lot of trouble. When I requested a new password (kept telling me invalid) and then gave them my email address it said that no such user was registered with that email address.

    I'm not sure if that's now become the problem. Maybe my config file has the wrong password in it??

15. Boo_77
    Member
    Posted 3 years ago #

    OK I am in my file manager thing and it would appear that everything is there. I still have reservations about what I really know and if I am correct. So if someone could ask me to find them a special file that would ONLY be there if my database was OK that would be good.

    Then I would think that I need to reinstall wordpress once again. Is the best way to do that through cpanel or through file manager or on my FTP??

16. Roy
    Member
    Posted 3 years ago #

    The pre-last post suggests that you deleted the wp-config file. Not very smart, but no disaster when you put the old info in the new wp-config file.
    In your cpanel there should also be a part with databases, go there and try to find out if you still have a database. You can't see that in the file manager, since files and the database are two completely different things.

17. Boo_77
    Member
    Posted 3 years ago #

    Well this is what it says if I go to the MySQL Databases.

    Database Size

    discover_bvlt1 1.47 MB

    discover_photodomain 0.01 MB

    discover_wrdp1 0.23 MB

    Whether of not that means my data base is OK is a different story.

18. Boo_77
    Member
    Posted 3 years ago #

    Oh sorry, I do have the original wp-config file.

19. Roy
    Member
    Posted 3 years ago #

    Hm, sounds a bit small, but can you look inside it? I've got a plesk admin myself. It has a databases icon, when I click on it, I see the names of my databases; when I click on one I can see the user that is assigned and an icon saying "DB WebAdmin". When I click on it, a new window opens showing me all tables, etc. When you have WP tables there, I'd say that everything is ok.
    It'll be hard to talk you through a different kind of control.

    Have you asked your host to check if the database is in tact and/or to restore the backup that you have? (Or the backup that they have?

20. Boo_77
    Member
    Posted 3 years ago #

    I've been in contact with them for two days. A bit hard when we're in different countries. So they said they could restore the back up that I have. But then when they went to do it this is what they said.

    I've checked your account and I am afraid we won't be able to help you in this since your actual wordpress database has been lost/removed.
    Sorry.

    So. I am lost. I don't know where the problem is or how to fix it or how to use my cpanel properly. Is this then a wordpress issue? Should I try to upgrade it again or does this mean that everything is lost.

    The only thing I care about is the posts. I don't care if I have to put photo's or video's and links in again. I don't care if I have to create a new header and go through the steps to set up my pages. I just want to know my writing for the last 2 years hasn't been lost.

    Am I out of luck here? What is my next step? Sorry, I just don't know where to look for a solution.

21. Saurus
    Member
    Posted 3 years ago #

    It would appear from their statement that - unfortunately - all your posts are gone. They would have been in the database they report "has been lost/removed". I find it hard to believe a reliable host does not have their own database backups that might help you recover your data but it appears they did not.

    Have you checked into the archived file you have? I'm not an authority on databases, but maybe there is recoverable data there. I imagine it would be a lot of work to recreate your writings, but it's a shot.

    I suppose this is a very good example of why we are told to make regular backups of our DB's and files. I do it weekly in case of a disaster like this.

22. Boo_77
    Member
    Posted 3 years ago #

    OK. I am not sure I am in the right section. If I go to the database section now (hostIcan has played a bit but told me they are no help) it now has those buttons, the admin one's and the database one's. But not the option to actually LOOK inside.

    If I go to the MySQL I can see in the databases. The discover one appears to be empty. But the wordpress one has these sorts of things in it. Is this the right spot to be looking? wp_comments, wp_links, wp_postmeta, wp_posts, wp_terms, wp_terms_relationships...and so on. Is this familiar??

    I get the impression from them that if I was to fix the wordpress problem THEN I could use my back up. Otherwise...what is my back up for?

23. Boo_77
    Member
    Posted 3 years ago #

    I am only allowed to do a back up every 5 or 6 days. I do it every 5 or 6 days but perhaps I have been doing it wrong anyway. The file I have is 108 MB's. Does that sound about right??

    So, if I have lost my posts thats ok. Because I have a friend who had RSS feeds so she has copies of all of them.

    But how do I get wordpress back up and running??

24. Boo_77
    Member
    Posted 3 years ago #

    Oh sorry, They DO have a back up but I have to pay them for it. But they didn't offer that to me so I thought maybe they couldn't do ANYTHING with my back up.

25. Saurus
    Member
    Posted 3 years ago #

    Who is your host? Restricting the number of backups a customer can make is absurd, as is them charging you for a backup. That company needs some exposure.

    To view your DB you have to first download it to your system. Use the export, save to file option in the phpMyAdmin section of your panel.

    To restore your WP I would not use your hosts fantastico option - I'd install it manually via your FTP account. There are entirely too many stories about files going awry when using these auto install gadgets to suit me. Do it manually and you know what is going and where it's going.

26. chanel
    Member
    Posted 3 years ago #

    Or, you can contact you host and ask them to restore your settings to the last time THEY made a backup. My host makes a backup every Sunday. And they do charge. Maybe $10?

27. whooami
    Member
    Posted 3 years ago #

    as is them charging you for a backup

    as someone who works for a host, thats incorrect.

    The op's host makes cpanel available (costs money, lots), and phpmyadmin. With those available, it is nothing short of trivial for the end user to grab both file and database backups.

    Host backups, on the other hand, cost money, to the host. We, for instance use a SAN. It uses power, it uses cooling. It also costs my boss money to pay me to do things that the end user should have been taking care of.

    Off topic, but I'm just sayin'...

28. Boo_77
    Member
    Posted 3 years ago #

    I am using HostIcan. I don't know if *I* could have done a daily back up. But if I used their backup's wizard I could only do it every 5-6 days. Not sure which. Now I have that tutorial I will be able to do it whenever I want. This is what their site says. And also a reply I got via email.

    email: If not, we can pull one of our backups. However, it will be $75 to do the restoration.

    Although that HostICan has a RAID 1 configuration on every server and performs nightly backups, we still encourage users to have a backup copy of their site.

    All backups that are completed are stored in two mediums within the HostICan network. We have a centralized backup network that keeps two copies of data, one being on a hard disk medium and the other on tape.

    Backups are not used to restore data due to user error. However, we can provide such backups. Backups of this nature are normally charged at $90/hr with a one hour minimum

    I have the back up on my desk top as well as on USB. But I am unable to figure out how to unzip it. Normally I just have to say extract but that is not an option for this file. I don't have winzip either.

29. figaro
    Member
    Posted 3 years ago #

    UG. I was trying to upgrade. I think I did something REALLY wrong. My site is gone. I can't get in to wordpress admin. I DO have a back up, but I think the problem goes way past needing a backup just yet.

    So I went to my cpanel.

    I quoted the above from your original post here in this now nearly 30 reply thread.

    If you have a backup and Cpanel, then recovering from any problem is 10 minute job at most. If you want to solve this problem, then upload your backup to the web and send me a download link...along with that, send me the login to your Cpanel and I'll get your site back online for you. My email is 234figaro432 [at] gmail [dot] com

30. chanel
    Member
    Posted 3 years ago #

    That's real nice of you Figaro. Good luck in helping him out.

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