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I lost Jetpack and is no longer on my dashboard and cannot re-install (2 posts)

  1. maoistao
    Member
    Posted 1 year ago #

    A few days ago my site went down because of a permissions issue with Go Daddy. I had just finished updating to wordpress 3.5.1 so I ma not sure where the problem might be. Now that my site is back up, I no longer show the jetpack plugin. I tried to re-install but I get an error message saying that it failed to install because it already exists.

    I do not want to loose my stats and my subscribers. How can I get my jetpack back up? I spoke with Go Daddy and they recommended I speak with WordPress. Help!

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you let me know your site URL, so I can have a look?

    If you want it to remain private, you can also contact us here:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

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