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I can't switch over to visual (35 posts)

  1. hoodleehoo
    Member
    Posted 1 year ago #

    I'm editing a new post which I copy and pasted the html code for from a previous post. It won't switch over to the visual editor no matter what I try! :(

    What's up?

  2. sebsperson
    Member
    Posted 1 year ago #

    Nor can I. This is the first time I've been into my site's admin since the recent updates. The Visual tab shows up as a link, it shows a click, but nothing changes and I'm stuck on HTML view.

  3. hoodleehoo
    Member
    Posted 1 year ago #

    I deactivated all the plugins and it didn't fix the problem.

  4. bigdealS
    Member
    Posted 1 year ago #

    I'm having this same issue and the main thing I notice that's different is that an update has run.
    Also noticed that you can't insert media right now. So I presume this is a wordpress issue then? Hopefully it's fixed very soon.

  5. Robinoz
    Member
    Posted 1 year ago #

    To some extent I'm happy to read what you've written ... I thought it might have just been my WP not responding to link clicks for widgets, inability to find and change to HTML view in the editor etc.

    I'll hang around and keep my fingers crossed for a solution soon.

    The problem isn't evident on my site, only in the admin area, but my site is at http://desert-wave-enterprises.com

  6. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @bigdealS and @Robinoz - sorry you have having difficulties and forum volunteers will do their best to help you, but you really need to start your own threads per the forum guidelines. The forums work better and you'll get faster help too.

    Also, please start working through the troubleshooting steps in this thread:

    http://wordpress.org/support/topic/troubleshooting-wordpress-35-master-list?replies=4

  7. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @hoodleehoo, if you've deactivated plug-ins and still have trouble, please then switch to the twentyeleven theme and see if the problem still persists.

    Also read through the link here in case there is a known issue with your theme or plugin you are using.

    http://wordpress.org/support/topic/troubleshooting-wordpress-35-master-list?replies=4

  8. hoodleehoo
    Member
    Posted 1 year ago #

    I can't because I'm using the thesis theme. I'm afraid if I switch it will mess something up. But even if switching to a new theme makes it work it still is an unacceptable solution because I can't switch themes permanently.

  9. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    Thesis will remember the settings but no need if working with 1.85 as I use that theme and it is fine.

    There are other steps on the link WPyogi gave you. Pay particular attention to using your browser to detect javascript errors.

  10. hoodleehoo
    Member
    Posted 1 year ago #

    I switched over to twenty eleven and that did not solve the issue.

    I did everything in the troubleshooting except manually upgrading. If I do this will I lose anything?

  11. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Did you do as suggested:

    Pay particular attention to using your browser to detect javascript errors.

  12. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    First, can you post a link to your site?

    Manual upgrading following the link in the trouble shooting guide will not cause any problems. Always back up the database first. Also you might check with Thesis support (they are real good) and see if they have had any issues.

  13. hoodleehoo
    Member
    Posted 1 year ago #

    I tried flushing the cache, deleting WP-supercache, and I started manually reinstalling it. I did all the files that weren't in subfolders and that didn't help.

    Honestly, you can't expect me to manually copy every single file in every single subfolder. That would literally take days of tedious work!!! If that's the only solution, you guys need to find which exact file is the problem and let us know so we can just reupload the offending file.

  14. hoodleehoo
    Member
    Posted 1 year ago #

    Pay particular attention to using your browser to detect javascript errors.

    I'm not sure what this means?

  15. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    First, can you post a link to your site?

    Honestly, you can't expect me to manually copy every single file in every single subfolder.

    No, you do the wp-admin directory and wp-includes directory. Upload the individual files from the new wp-content folder to your existing wp-content folder, overwriting existing files. Do NOT delete your existing wp-content folder. Do NOT delete any files or folders in your existing wp-content directory (except for the one being overwritten by new files). I think there are 14 of those and that can be done all at one time by ftp.

    I'm not sure what this means?

    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    If you read and follow the trouble shooting link there are other things you should try. Try them all if necessary.

    you guys need to find which exact file is the problem and let us know so we can just reupload the offending file.

    There is no offending file. By this time thousands of users have installed 3.5 without problems. Please go thru the trouble shooting guide.

  16. Samuel Wood (Otto)
    Tech Ninja
    Posted 1 year ago #

    Honestly, you can't expect me to manually copy every single file in every single subfolder. That would literally take days of tedious work!!!

    It takes about 5-10 minutes using Filezilla.

    http://codex.wordpress.org/Using_FileZilla

  17. hoodleehoo
    Member
    Posted 1 year ago #

    askawiseman.com is the site but I don't see how that makes a difference. :-/

    Apparently there's a lot of people with this same problem. If having to manually install it fixes the problem, then there was some problem on WordPress's end in the automatic update. There was no problem before the update.

  18. Samuel Wood (Otto)
    Tech Ninja
    Posted 1 year ago #

    If having to manually install it fixes the problem

    Did it fix the problem? That's what we're asking you.

    See, the thing is your site is special. It has a problem. The vast, vast majority of sites did not have this problem. So, we need to figure out what the problem is.

    However, we're not you and we don't have access to your site. That's why we tell you to try things, so as to give us information so that we can diagnose the problem.

    - If you switch to the default theme and the problem goes away, then we know the problem is in the theme.

    - If you disable a plugin and the problem goes away, then we know the problem is in a plugin.

    - If you do a manual install and the problem goes away, then something went wrong with the automatic installation process.

    We're not giving you ANSWERS here, we're giving you diagnostic advice. We want to figure out the problem and give you a proper solution. But we're not magicians. We can't wave a wand and make the problem disappear.

    Before we can solve a problem, we have to find the problem. If we knew what the problem was, then we'd have already solved it and it would not exist anymore.

    People with problems have those problems because they have not been solved yet.

  19. hoodleehoo
    Member
    Posted 1 year ago #

    Okay I'm trying to use filezilla. The first thing it says is to click on file and then "site manager". Under file there is no "site manager". So, I don't understand how to use it. It says I'm logged on, so I don't think that's the problem.

  20. Samuel Wood (Otto)
    Tech Ninja
    Posted 1 year ago #

    Also, your site at http://askawiseman.com/ appears to be somewhat broken entirely right now. You're missing the index.php file, among other things. And you have some kind of 3.4.2 to 3.5 patch that was definitely not part of any automatic upgrade process we support.

    A manual install is indicated by your site simply because you are clearing missing files on it.

  21. Samuel Wood (Otto)
    Tech Ninja
    Posted 1 year ago #

    hoodleehoo: Do you have FTP access to your site? How do you normally manage the files on your website, outside of WordPress?

  22. hoodleehoo
    Member
    Posted 1 year ago #

    Via the control panel from hostgator. I haven't touched any of the files at all before trying to manually reinstall based on the suggestion in this thread. And all I've done is take the recent download and upload the files one at a time, telling it to replace the files as it uploads. There should not be any files missing as I haven't deleted anything.

  23. hoodleehoo
    Member
    Posted 1 year ago #

    I'm going to be so mad is anything on my site is missing! The moderator on this thread said it wouldn't mess anything up!

  24. hoodleehoo
    Member
    Posted 1 year ago #

    I got rid of the patch file (no idea where that came from, but it was put there on Dec. 18th and I haven't uploaded anything ever before today).

    It didn't fix the problem so I put it back.

  25. Samuel Wood (Otto)
    Tech Ninja
    Posted 1 year ago #

    It's unlikely anything on your site is missing. The content is in the database, not in the files.

    You should be able to upload the wp-admin and wp-includes directories whole, not one file at a time. You also need to upload all the files in the "root" of the site.

    If you want to email me your login and FTP information, I can take a quick look at the file structure and do any repairs for you. You can email me at otto at wordpress.org.

  26. Samuel Wood (Otto)
    Tech Ninja
    Posted 1 year ago #

    Regarding the patch file, presumably you upgraded on Dec. 18th? How did you do that upgrade?

  27. hoodleehoo
    Member
    Posted 1 year ago #

    I never did any upgrade. All upgrades would be automatic. I don't mess with any of that.

    I can't upload a folder, only individual files. It would be nice if I could just upload the folder!!!

    But even if I did upload the folder, it would delete the old folder wouldn't it? That would not be good, if I understand correctly.

    I'm trying to use filezilla, but I'm having problems with that. When filezilla comes up it looks nothing like the pictures of the program I see online. Under file there is only the options to reconnect, disconnect, and exit.

  28. Samuel Wood (Otto)
    Tech Ninja
    Posted 1 year ago #

    Yeah, you must be running an incredibly old version or something. I dunno.

    Like I said, email me your login info and I'll fix it up for you if you want.

  29. hoodleehoo
    Member
    Posted 1 year ago #

    Thanks for the offer, I'd hate to make you do it for me, though! I did some research and found out that I downloaded the server and not the client (the wordpress filezilla page probably ought to be updated to correct that). I have the client and am connected via ftp.

    Should I just upload the two main folders? I'm assuming this will delete the entire contents of the old folders. I'm not touching the content folder, so I know that stuff will be safe. But, is it safe to just completely replace the other two folders? I wanted to ask before doing it.

    Thanks for your help guys I really appreciate it!

  30. Samuel Wood (Otto)
    Tech Ninja
    Posted 1 year ago #

    The Manual Update instructions are here:
    http://codex.wordpress.org/Updating_WordPress#Manual_Update

    But basically, you upload the wp-includes and wp-admin folders, and also everything in the "root" folder of the site. As long as you leave wp-content alone, then you won't lose your themes and plugins and such, and as long as you leave wp-config.php alone, it will remember where your database is.

    It's generally pretty easy, but read the instructions for explicit details.

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