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[resolved] I can't log into my site. (19 posts)

  1. patgroves.com
    Member
    Posted 1 year ago #

    A month ago, an error message appeared on my site, telling me that line 142 in my home page has an error in it. But since then I have not been able to enter the site as an administrator to work on it. I am unable to imagine what is wrong. Please help if you can, Patgroves.com.

  2. Ryan Yu
    Member
    Posted 1 year ago #

    Hi patgroves,

    It seems the plugin, pressbackup, is having the issue.
    Login to your FTP and locate to wp-content/plugins/ and rename the plugin folder to something else. It will deactivate the plugin and you should be able to access your site again.

  3. Ryan Yu
    Member
    Posted 1 year ago #

    Hi again,

    I mean the plugin folder name, "pressbackup" to something else, NOT the "plugins" folder.
    Hope it didn't confuse you.

  4. patgroves.com
    Member
    Posted 1 year ago #

    Hi Ryan,
    Thanks for your help. If you have another moment, what is my FTP and how do I log into it? Thanks again. Pat

  5. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    FTP is a way to access files on the server where your site is hosted. You need to get the FTP access information from your hosting company and also set up an FTP client on your local computer:

    http://codex.wordpress.org/FTP_Clients

  6. David V
    Member
    Posted 1 year ago #

    You need to contact your hosting company and/or go into your cpanel (if you have one).
    You will need:
    Server address
    Username
    Password
    Port (usually 21)
    and of course ftp software (filezilla is free and common).

  7. Ryan Yu
    Member
    Posted 1 year ago #

    Hi patgroves,

    I would recommend Filezilla and you can download here.
    http://filezilla-project.org/

    You can contact your hosting company for the FTP login details.

    Let me know if you have any further questions.

  8. patgroves.com
    Member
    Posted 1 year ago #

    Hi Ryan,
    I got an FTP number from my host. Then I got the download to filezilla you recommended. Now I don't see where to put the FTP information into the Filezilla document. Where should I find that? Thanks in advance.
    Pat

  9. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

  10. WP Sites - Brad Dalton
    Member
    Posted 1 year ago #

    Notice: load_plugin_textdomain was called with an argument that is deprecated since version 2.7 with no alternative available. in /home/aspel/public_html/wp-includes/functions.php on line 2925

    WishList Member Debug. [This is a notification for developers who are working in WordPress debug mode.]
    Run-time warning
    set_time_limit() [function.set-time-limit]: Cannot set time limit in safe mode
    Location: /home/aspel/public_html/wp-content/plugins/wishlist-member/wpm.php(233) : eval()'d code(3) : eval()'d code line number 175

    WishList Member Debug. [This is a notification for developers who are working in WordPress debug mode.]
    Run-time warning
    set_time_limit() [function.set-time-limit]: Cannot set time limit in safe mode
    Location: /home/aspel/public_html/wp-content/plugins/wishlist-member/wpm.php(233) : eval()'d code(3) : eval()'d code line number 175

  11. patgroves.com
    Member
    Posted 1 year ago #

    Thanks to you at wp and to my host I got onto Filezilla FTP, but can't find the right file to delete. I don't see either a pressback up or plugins folder. I wonder if I'm looking in the right place? --Pat

  12. Ryan Yu
    Member
    Posted 1 year ago #

    The plugin should be in public_html/wp-content/plugins.

  13. patgroves.com
    Member
    Posted 1 year ago #

    To be honest I got all the way to "public" but then could not find the other letters of the plug in. Are the letters all supposed to be on one line or are they located in two places on the site? Thanks for hanging in there. Pat

  14. Ryan Yu
    Member
    Posted 1 year ago #

    Sorry not quite sure what you mean.
    Please see the screenshot below; it shows where the plugins folder is located.
    http://s14.postimage.org/8zgt7vsk1/plugin.jpg

  15. patgroves.com
    Member
    Posted 1 year ago #

    Thank you for the screen picture. That's a big help, because that's what I'm not able to get when I'm on Filezilla. None of those wp files are visible. How do I access it, it isn't obvious on my screen.

  16. Ryan Yu
    Member
    Posted 1 year ago #

    Have you connected to your server? You need to login to your hosting server by entering the correct login details at the top of FileZilla. Please see the screenshot here.
    http://s15.postimage.org/oudku4ucr/filezilla.jpg

    You need the Host, Username and Password. If you are not sure of those details, ask your hosting company. They will let you know.

    Once longged in your server with FileZilla, you should be able to find the plugins folder as I showed you in the previous message.

    If you are still not sure, let me know.

  17. patgroves.com
    Member
    Posted 1 year ago #

    Well, the deal is I do have those numbers, but when I log them in correctly I don't get a screen like the one you showed me. I get two screens each with listings none of which has wp in front of it.
    I do have one that says "Public," but there is nothing in it at all.
    I feel like I'm looking at a different page than the one you showed me. My FTP vitals are: 66.147.244.50 Name: Patgrove Pass: 7491;Alegria. Could you check this out? But if that isn't cool to do, OK. I just feel sort of confused by this. Thanks.

  18. leejosepho
    Member
    Posted 1 year ago #

    You might have to tell (force) FileZilla to show hidden files. The files you see in FileZilla's left window are those on your local machine, and the window on the right shows your server files. You can click on folders in the upper part of that window on the right to expand them while looking for the plugins folder.

  19. patgroves.com
    Member
    Posted 1 year ago #

    Thanks everyone. My host rearranged things.

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