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I cant install jetpack (8 posts)

  1. bianu
    Member
    Posted 3 years ago #

    Help, My site is http://www.meratolcenter.com.I had jetpack plugin and deleted by mistake. when I try to reinstall it I get the message below.

    Installing Plugin: Jetpack by WordPress.com 1.1.3

    Downloading install package from http://downloads.wordpress.org/plugin/jetpack.1.1.3.zip…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. D:/Hosting/7838195/html/wp-content/plugins/jetpack/

    Plugin install failed.

    Return to Plugin Installer

    Please help me, I really need the stats
    Thanks

  2. bsndev
    Member
    Posted 3 years ago #

    you need to remove jetpack folder in plugins folder and try to install jetpack again

  3. bianu
    Member
    Posted 3 years ago #

    Where is the folder? Jetpack doesn't show up in my list of plugins - active or otherwise

  4. bsndev
    Member
    Posted 3 years ago #

    D:/Hosting/7838195/html/wp-content/plugins/jetpack/

  5. bianu
    Member
    Posted 3 years ago #

    When I go to the plugin editor, jetpack does not show at all yet when I want to install it says the folder exists!! Where is this folder located?

  6. bianu
    Member
    Posted 3 years ago #

    bsndev, I am grateful for your help, but where is the folder located, how do I get there?
    I am pretty much a novice at this

  7. bsndev
    Member
    Posted 3 years ago #

    find this folder using ftp client

  8. bianu
    Member
    Posted 3 years ago #

    My site is hosted by hostgator. Do I find the folder from their site or from wordpress?

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